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Dialogue Business Solutions and Services Customer Service Executive Interview Questions and Answers
Dialogue Business Solutions and Services Customer Service Executive Interview Experiences
1 interview found
I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.
(2 Questions)
- Q1. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing product information and recommendations
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include answering phone calls, responding to emails, and providing live chat support
- Q2. Mope call on customer service
- Ans.
A mope call on customer service is when a customer is unhappy or dissatisfied with the service they received.
Listen actively to the customer's concerns
Apologize for any inconvenience caused
Offer a solution or alternative
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
- Just relax
Top trending discussions
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What are the components of customer satisfaction?
- Q2. Why is there a need of customer support?
- Ans.
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
- Q3. What were you doing in the past?
Interview Preparation Tips
I applied via Walk-in
Interview Questionnaire
1 Question
- Q1. The interview for vcs job in direct or online interview and what benefit for you to did this work for amazon?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 9 Jan 2021
I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.
Interview Questionnaire
7 Questions
- Q1. I gave interview for techm bpo vizag.
- Q2. 1.tell me about your self.
- Q3. What is your previous experience
- Q4. Most difficult customer issue situation you have faced
- Q5. Versant and typing test
- Q6. Manager round
- Q7. Telephonic conversation
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction and hobby and job related question.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 25 Aug 2021
I applied via Naukri.com and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction, few lines about memories in my life.
Interview Preparation Tips
I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.
Have basic knowledge
Anyone with basic knowledge can pass
(1 Question)
- Q1. Tell about yourself,are you okay with working here, will you be able to change location
Interview Preparation Tips
I applied via Walk-in and was interviewed before May 2021. There were 4 interview rounds.
Easy
(1 Question)
- Q1. Bit tougher.they will kill patience
(1 Question)
- Q1. Salary discussion , they
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Qualifications and experience
(1 Question)
- Q1. Situation questions, language proficiency
(1 Question)
- Q1. Commitment to work for the company for a long term
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. Why do you want us to hire you?
- Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
Interview Preparation Tips
- Google search
1. Share some fun facts & showcase your personality while introducing yourself.
2. Then focus on how you can help the company & how the company can help you in building your career.
3. Be negotiable” to demonstrate your flexibility in terms of salary.
4. Make sure the position aligns with your long-term goals.
All the best!
Dialogue Business Solutions and Services Interview FAQs
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