Deloitte Servicenow Consultant Interview Questions and Answers

I am a dedicated and experienced Servicenow Consultant with a strong background in IT service management.

• Over 5 years of experience implementing and customizing Servicenow solutions

• Proficient in ITIL processes and best practices

• Skilled in configuring workflows, forms, and reports

• Strong communication and problem-solving skills

• Certified in Servicenow Administration and Implementation

I am currently working as a Servicenow Consultant responsible for implementing and customizing Servicenow solutions for clients.

• Designing and implementing Servicenow modules based on client requirements

• Customizing workflows, forms, and reports in Servicenow platform

• Providing technical support and training to end users

• Collaborating with cross-functional teams to ensure successful implementation

• Participating in project p...read more

The order of execution of ACLs is determined by the sequence number assigned to each ACL rule.

• ACL rules are executed in numerical order based on the sequence number assigned to them.

• Lower sequence numbers are executed before higher sequence numbers.

• If multiple ACL rules have the same sequence number, the order of execution is determined by the order in which they were created.

• ACL rules with a sequence number of 10000 o...read more

ACLs (Access Control Lists) are permissions that define what users or groups can access or modify specific resources in a system.

• ACLs are used to control access to data and functionality within a system.

• They are typically defined at the object level and specify which users or groups have access to perform certain actions.

• ACLs can be set to restrict or allow read, write, create, delete, or execute permissions.

• For exampl...read more

Syntax for including Mail Script in a notification body

• Use ${mail_script} to include the Mail Script in a notification body

• Ensure the Mail Script is properly formatted and enclosed in ${}

• Example: Hello, ${mail_script} is the Mail Script for this notification

Email scripts in ServiceNow automate notifications and responses based on specific conditions.

• Use 'gs.email' to send emails programmatically.

• Example: gs.email('recipient@example.com', 'Subject', 'Body');

• Utilize 'current' object to access record fields in email notifications.

• Example: 'Hello ' + current.u_name + ', your request has been processed.'

• Implement conditions to customize email content based on record state.

• Exam...read more

Substitute record values/Link in the mail body using placeholders.

• Use placeholders in the mail body template to substitute record values or links.

• Retrieve the record values or links from the database or API.

• Replace the placeholders with the actual values before sending the email.

Different ways to implement REST APIs integration

• Using HTTP methods like GET, POST, PUT, DELETE

• Using authentication methods like OAuth, API keys

• Using webhooks for real-time data updates

• Implementing rate limiting to prevent abuse

• Leveraging API gateways for security and monitoring

• Using API documentation tools like Swagger or Postman

I am a highly skilled Servicenow Consultant with 5+ years of experience in implementing and customizing Servicenow solutions.

• 5+ years of experience in Servicenow implementation and customization

• Strong knowledge of IT service management processes

• Certified Servicenow Administrator and Developer

• Experience in integrating Servicenow with other systems such as Jira and Salesforce

Implemented ServiceNow ITSM solution for a Fortune 500 company resulting in 30% increase in efficiency.

• Led a team in successfully implementing ServiceNow ITSM solution for a Fortune 500 company

• Achieved a 30% increase in efficiency through the implementation

• Received recognition from senior management for the successful project completion

One of the difficulties I faced in my current project was inadequate communication among team members.

• Lack of clear communication led to misunderstandings and delays in project delivery

• Team members were not aligned on project goals and priorities

• Difficulty in coordinating tasks and dependencies due to poor communication

• Challenges in resolving issues and making decisions without effective communication

Seeking new challenges and growth opportunities.

• Looking for a new challenge to further develop my skills and knowledge.

• Interested in exploring new technologies and methodologies that my current company does not offer.

• Seeking a company culture that aligns better with my values and career goals.

Experienced Servicenow Consultant with 5+ years of implementing and optimizing ITSM solutions for various clients.

• Implemented ITSM solutions for Fortune 500 companies

• Expertise in Service Catalog, Incident Management, and Change Management modules

• Certified in Servicenow Administration and Development

• Strong communication and problem-solving skills

I would use simple and non-technical language to explain the application to the client.

• Start by understanding the client's level of technical knowledge

• Avoid using jargon and technical terms

• Use analogies or real-life examples to explain complex concepts

• Provide hands-on demonstrations or visual aids if possible

• Encourage the client to ask questions and clarify any doubts

The 3 factors to discuss with a client before implementing something in ServiceNow

• Understand the client's specific requirements and goals

• Assess the impact on existing processes and systems

• Discuss the timeline, budget, and resources needed for implementation

I have worked on integrations with various third-party tools such as JIRA, Slack, and Azure DevOps.

• Integrated ServiceNow with JIRA for seamless issue tracking

• Implemented integration between ServiceNow and Slack for real-time notifications

• Established integration between ServiceNow and Azure DevOps for streamlined development processes

Experienced Servicenow Consultant with a background in IT service management and process automation.

• Over 5 years of experience implementing Servicenow solutions for various clients

• Skilled in configuring and customizing Servicenow modules such as Incident, Problem, Change, and Service Catalog

• Strong understanding of ITIL framework and best practices

• Certified Servicenow System Administrator and Implementation Specialist

• Ex...read more

Seeking new challenges and growth opportunities.

• Looking for a new challenge to further develop my skills and knowledge

• Interested in exploring new technologies and methodologies

• Seeking opportunities for career advancement and growth

• Want to work in a more collaborative and innovative environment

I am open to relocation for the right opportunity.

• Open to relocation for the right opportunity

• Flexible with location preferences

• Willing to consider different locations

My LWD is 30th September 2021.

• My last working day is on 30th September 2021.

• I will be transitioning out of my current role by the end of September.

• I have already informed my current employer about my LWD.

Script to ensure 10 PDF attachments are required for request submission in ServiceNow.

• Use a Business Rule to validate attachments before submission.

• Check the number of attachments using 'current.attachment' API.

• Loop through attachments to ensure all are PDFs using 'getContentType()' method.

• Example: If 'current.attachment.size() != 10', show error message.

• Example: If any attachment's content type is not 'application/pdf...read more