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Deloitte Servicenow Consultant Interview Questions, Process, and Tips

Updated 16 Sep 2024

Top Deloitte Servicenow Consultant Interview Questions and Answers

  • Q1. What are the 3 factors that you would discuss with the client before implementing something in ServiceNow ?
  • Q2. What is the Syntax for including the Mail Script in a notification body ?
  • Q3. What are different ways we can implement REST APIs integration ?
View all 6 questions

Deloitte Servicenow Consultant Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - Technical 

(9 Questions)

  • Q1. Give me a Brief Introduction about you ?
  • Ans. 

    I am a dedicated and experienced Servicenow Consultant with a strong background in IT service management.

    • Over 5 years of experience implementing and customizing Servicenow solutions

    • Proficient in ITIL processes and best practices

    • Skilled in configuring workflows, forms, and reports

    • Strong communication and problem-solving skills

    • Certified in Servicenow Administration and Implementation

  • Answered by AI
  • Q2. Elaborate more on your current role and responsibilities ?
  • Ans. 

    I am currently working as a Servicenow Consultant responsible for implementing and customizing Servicenow solutions for clients.

    • Designing and implementing Servicenow modules based on client requirements

    • Customizing workflows, forms, and reports in Servicenow platform

    • Providing technical support and training to end users

    • Collaborating with cross-functional teams to ensure successful implementation

    • Participating in project p

  • Answered by AI
  • Q3. Order of Execution of ACLs ?
  • Ans. 

    The order of execution of ACLs is determined by the sequence number assigned to each ACL rule.

    • ACL rules are executed in numerical order based on the sequence number assigned to them.

    • Lower sequence numbers are executed before higher sequence numbers.

    • If multiple ACL rules have the same sequence number, the order of execution is determined by the order in which they were created.

    • ACL rules with a sequence number of 10000 o...

  • Answered by AI
  • Q4. What are ACLs ?
  • Ans. 

    ACLs (Access Control Lists) are permissions that define what users or groups can access or modify specific resources in a system.

    • ACLs are used to control access to data and functionality within a system.

    • They are typically defined at the object level and specify which users or groups have access to perform certain actions.

    • ACLs can be set to restrict or allow read, write, create, delete, or execute permissions.

    • For exampl...

  • Answered by AI
  • Q5. What is the Syntax for including the Mail Script in a notification body ?
  • Ans. 

    Syntax for including Mail Script in a notification body

    • Use ${mail_script} to include the Mail Script in a notification body

    • Ensure the Mail Script is properly formatted and enclosed in ${}

    • Example: Hello, ${mail_script} is the Mail Script for this notification

  • Answered by AI
  • Q6. Email Script Scenario based question ?
  • Q7. How to substitute record values/Link in the mail body ?
  • Ans. 

    Substitute record values/Link in the mail body using placeholders.

    • Use placeholders in the mail body template to substitute record values or links.

    • Retrieve the record values or links from the database or API.

    • Replace the placeholders with the actual values before sending the email.

  • Answered by AI
  • Q8. What are different ways we can implement REST APIs integration ?
  • Ans. 

    Different ways to implement REST APIs integration

    • Using HTTP methods like GET, POST, PUT, DELETE

    • Using authentication methods like OAuth, API keys

    • Using webhooks for real-time data updates

    • Implementing rate limiting to prevent abuse

    • Leveraging API gateways for security and monitoring

    • Using API documentation tools like Swagger or Postman

  • Answered by AI
  • Q9. ACL Scenario based questions
Round 2 - Behavioral 

(4 Questions)

  • Q1. Brief introduction about you ?
  • Ans. 

    I am a highly skilled Servicenow Consultant with 5+ years of experience in implementing and customizing Servicenow solutions.

    • 5+ years of experience in Servicenow implementation and customization

    • Strong knowledge of IT service management processes

    • Certified Servicenow Administrator and Developer

    • Experience in integrating Servicenow with other systems such as Jira and Salesforce

  • Answered by AI
  • Q2. Notable Achievements you have had till date ?
  • Ans. 

    Implemented ServiceNow ITSM solution for a Fortune 500 company resulting in 30% increase in efficiency.

    • Led a team in successfully implementing ServiceNow ITSM solution for a Fortune 500 company

    • Achieved a 30% increase in efficiency through the implementation

    • Received recognition from senior management for the successful project completion

  • Answered by AI
  • Q3. What are the difficulties you have faced in your current organization project ?
  • Ans. 

    One of the difficulties I faced in my current project was inadequate communication among team members.

    • Lack of clear communication led to misunderstandings and delays in project delivery

    • Team members were not aligned on project goals and priorities

    • Difficulty in coordinating tasks and dependencies due to poor communication

    • Challenges in resolving issues and making decisions without effective communication

  • Answered by AI
  • Q4. Why do you want to leave your current company ?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Looking for a new challenge to further develop my skills and knowledge.

    • Interested in exploring new technologies and methodologies that my current company does not offer.

    • Seeking a company culture that aligns better with my values and career goals.

  • Answered by AI
Round 3 - Behavioral interview 

(4 Questions)

  • Q1. Brief introduction on yourself
  • Ans. 

    Experienced Servicenow Consultant with 5+ years of implementing and optimizing ITSM solutions for various clients.

    • Implemented ITSM solutions for Fortune 500 companies

    • Expertise in Service Catalog, Incident Management, and Change Management modules

    • Certified in Servicenow Administration and Development

    • Strong communication and problem-solving skills

  • Answered by AI
  • Q2. How do you explain your client about the application who is not technically strong ?
  • Ans. 

    I would use simple and non-technical language to explain the application to the client.

    • Start by understanding the client's level of technical knowledge

    • Avoid using jargon and technical terms

    • Use analogies or real-life examples to explain complex concepts

    • Provide hands-on demonstrations or visual aids if possible

    • Encourage the client to ask questions and clarify any doubts

  • Answered by AI
  • Q3. What are the 3 factors that you would discuss with the client before implementing something in ServiceNow ?
  • Ans. 

    The 3 factors to discuss with a client before implementing something in ServiceNow

    • Understand the client's specific requirements and goals

    • Assess the impact on existing processes and systems

    • Discuss the timeline, budget, and resources needed for implementation

  • Answered by AI
  • Q4. Explain about the integrations you have worked on in your current/previous Project ?
  • Ans. 

    I have worked on integrations with various third-party tools such as JIRA, Slack, and Azure DevOps.

    • Integrated ServiceNow with JIRA for seamless issue tracking

    • Implemented integration between ServiceNow and Slack for real-time notifications

    • Established integration between ServiceNow and Azure DevOps for streamlined development processes

  • Answered by AI
Round 4 - HR 

(5 Questions)

  • Q1. Brief Introduction on yourself ?
  • Ans. 

    Experienced Servicenow Consultant with a background in IT service management and process automation.

    • Over 5 years of experience implementing Servicenow solutions for various clients

    • Skilled in configuring and customizing Servicenow modules such as Incident, Problem, Change, and Service Catalog

    • Strong understanding of ITIL framework and best practices

    • Certified Servicenow System Administrator and Implementation Specialist

    • Ex

  • Answered by AI
  • Q2. Why do you wanna leave your current Organization ?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Looking for a new challenge to further develop my skills and knowledge

    • Interested in exploring new technologies and methodologies

    • Seeking opportunities for career advancement and growth

    • Want to work in a more collaborative and innovative environment

  • Answered by AI
  • Q3. What are your location preference ?
  • Ans. 

    I am open to relocation for the right opportunity.

    • Open to relocation for the right opportunity

    • Flexible with location preferences

    • Willing to consider different locations

  • Answered by AI
  • Q4. What is your LWD (last working day) ?
  • Ans. 

    My LWD is 30th September 2021.

    • My last working day is on 30th September 2021.

    • I will be transitioning out of my current role by the end of September.

    • I have already informed my current employer about my LWD.

  • Answered by AI
  • Q5. Finally Salary Negotiation with HR

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a good knowledge on generic artifacts in ServiceNow,
good to have certifications,
Strong communications and presentation skills,
Know the market

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Not Selected
Round 1 - Technical 

(2 Questions)

  • Q1. Create script for request can be submitted only if 10 pdfs are attached and all are pdf only
  • Q2. Created application

Servicenow Consultant Interview Questions Asked at Other Companies

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Q1. Tell me about yourself Difference between Java and JavaScript Rec ... read more
asked in Deloitte
Q2. What are the 3 factors that you would discuss with the client bef ... read more
asked in Deloitte
Q3. What are different ways we can implement REST APIs integration ?
asked in Deloitte
Q4. What is the Syntax for including the Mail Script in a notificatio ... read more
asked in Deloitte
Q5. How to substitute record values/Link in the mail body ?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Work experience related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com

Round 1 - One-on-one 

(2 Questions)

  • Q1. Write a java program to sort an array
  • Ans. 

    Java program to sort an array of strings

    • Use Arrays.sort() method to sort the array of strings

    • Import java.util.Arrays package

    • Example: String[] arr = {"apple", "banana", "orange"}; Arrays.sort(arr);

  • Answered by AI
  • Q2. Collections in java and springboot
  • Ans. 

    Collections in Java and Spring Boot are used to store and manipulate groups of objects.

    • Collections in Java are used to store multiple objects in a single unit.

    • Spring Boot provides support for managing collections through various data structures like List, Set, Map, etc.

    • Collections in Java and Spring Boot help in organizing and manipulating data efficiently.

    • Example: List names = new ArrayList<>();

Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Basic Java questions
  • Q2. Spring, Spring boot basics
Round 2 - Technical 

(2 Questions)

  • Q1. Microservices Communications
  • Q2. Project level experiences
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. About Reframework
  • Q2. About project and concepts used

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is dom? in javaScript
  • Ans. 

    DOM stands for Document Object Model. It is a programming interface for web documents that allows scripts to dynamically access and update the content, structure, and style of a webpage.

    • DOM is a tree-like structure that represents the elements of an HTML document.

    • It allows developers to manipulate the content and structure of a webpage using JavaScript.

    • Example: document.getElementById('myElement') allows you to access

  • Answered by AI
  • Q2. What is virtual dom in react js
  • Ans. 

    Virtual DOM is a lightweight copy of the actual DOM in React.js, used for efficient updates and rendering.

    • Virtual DOM is a concept where a lightweight copy of the actual DOM is maintained by React.js.

    • It allows React to efficiently update and render components by comparing the virtual DOM with the actual DOM.

    • When changes are made to the virtual DOM, React calculates the most efficient way to update the actual DOM.

    • This h...

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Basic aptitude questions. Could be done easily if practiced enough

Round 2 - Technical 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Array searching
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Java questions , stream api
  • Q2. Whatever you have mention in resume

Interview Preparation Tips

Interview preparation tips for other job seekers - Java basics, memory management, multithreading.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. When have you had a conflict with someone.
  • Ans. 

    I had a conflict with a team member over project priorities.

    • Miscommunication led to conflicting priorities

    • Discussed the issue openly and found a compromise

    • Learned the importance of clear communication in team projects

  • Answered by AI
  • Q2. Tell me you greatest project
  • Ans. 

    Developed a web-based project management tool for tracking tasks and deadlines

    • Used React for front-end development

    • Implemented user authentication and authorization using JWT tokens

    • Utilized Node.js and Express for back-end development

    • Integrated MongoDB for database storage

  • Answered by AI

Deloitte Interview FAQs

How many rounds are there in Deloitte Servicenow Consultant interview?
Deloitte interview process usually has 2-3 rounds. The most common rounds in the Deloitte interview process are Technical, Behavioral and HR.
How to prepare for Deloitte Servicenow Consultant interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Deloitte. The most common topics and skills that interviewers at Deloitte expect are GRC, ITSM and csd.
What are the top questions asked in Deloitte Servicenow Consultant interview?

Some of the top questions asked at the Deloitte Servicenow Consultant interview -

  1. What are the 3 factors that you would discuss with the client before implementi...read more
  2. What is the Syntax for including the Mail Script in a notification bod...read more
  3. What are different ways we can implement REST APIs integratio...read more

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Deloitte Servicenow Consultant Salary
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