Deloitte Salesforce Administrator Interview Questions and Answers

Q1. What is Salesforce service cloud
Ans. 
Salesforce Service Cloud is a customer service platform that helps businesses manage and improve customer interactions.
• It allows businesses to provide personalized customer support through various channels such as phone, email, chat, and social media.

• Service Cloud includes features like case management, knowledge base, and omni-channel routing to streamline customer service processes.

• It integrates with other Salesforce...read more
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Q2. How do you rate your self in coding
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Q3. Salesforce Security model question
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Q4. Have you worked on flows
Ans. 
Yes, I have worked on flows in Salesforce.
• I have experience creating flows to automate business processes in Salesforce.

• I have used flows to streamline data entry and update records efficiently.

• I have integrated flows with other Salesforce features like Process Builder and Apex triggers.
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Q5. Mostly asked what you mentioned in your resume
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Q1. Write trigger on parent child scenario
Ans. 
Writing trigger on parent child scenario in Salesforce
• Create trigger on parent object

• Use trigger context variables to access child records

• Perform necessary operations on child records based on parent record changes
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Q2. Wha are important feature of service cloud, LWC decorators, events in lwc, asynchronous apex , batch class, flows and its type , experience cloud basics .
Ans. 
Service Cloud features, LWC decorators, events, asynchronous apex, batch class, flows, and experience cloud basics.
• Service Cloud features include case management, knowledge base, omni-channel routing, and service console.

• LWC decorators are used to add metadata to Lightning web components, such as @api, @track, and @wire.

• Events in LWC are used for communication between components, such as standard events like onchange a...read more
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Q3. Expectations was user should know each and every topic of Salesforce
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Q1. Diff. between SOQL and SOSL
Ans. 
SOQL is used to query records from Salesforce objects, while SOSL is used to search for records across multiple objects.
• SOQL stands for Salesforce Object Query Language

• SOQL is used to query records from a single Salesforce object

• SOSL stands for Salesforce Object Search Language

• SOSL is used to search for records across multiple Salesforce objects

• SOQL queries are more structured and specific, while SOSL searches are more
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Q2. Queueable Apex and Future Apex , Use, syntax and differences
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Q3. Screen flow, Why we use Subflow?
Ans. 
Subflows are used in screen flows to break down complex processes into smaller, reusable components.
• Subflows help in organizing and modularizing the flow logic.

• They allow for reusability of common flow elements across multiple screen flows.

• Subflows can be called from multiple places within a screen flow, reducing redundancy.

• They make it easier to maintain and update the flow logic.

• Subflows can improve the overall perfo...read more
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Q4. What is mixed dml error?
Ans. 
Mixed DML error occurs when DML operations on setup and non-setup objects are mixed in a single transaction.
• Mixed DML error occurs when DML operations are performed on both setup and non-setup objects in a single transaction.

• Setup objects include objects like User, Profile, PermissionSet, etc.

• Non-setup objects include custom objects created by the user.

• To avoid mixed DML error, separate the DML operations on setup and
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Q5. Trigger to prevent user from deleting Account if any opportunity record is associated with it
Ans. 
Use a trigger to prevent deletion of Account if any Opportunity record is associated with it
• Create a before delete trigger on Account object

• Query for related Opportunity records using SOQL

• If any Opportunity records are found, throw an error message to prevent deletion
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Q6. What is ValidateInput
Ans. 
ValidateInput is a method used to check and validate user input in a software application.
• ValidateInput ensures that the data entered by the user meets certain criteria or constraints.

• It helps prevent errors and security vulnerabilities by verifying the input before processing it.

• Examples include checking for valid email addresses, ensuring numeric values are within a specified range, and validating required fields.
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Q1. General questions from CV
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Q2. About Sales Force
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Medium to hard difficultly

Q1. Triggers question based on scenario, few questions from experience
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Q1. Asked questions on experience
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Q1. Basic understanding of platform
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Q1. Advance level knowledge
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Q1. Salary discussion
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Q1. What is Role Hierarchy?
Ans. 
Role Hierarchy is a feature in Salesforce that allows users to access records based on their position in the hierarchy.
• Defines the levels of access that users have to records in Salesforce based on their role in the organization.

• Higher roles in the hierarchy can access records owned by users below them in the hierarchy.

• Helps in setting up sharing rules and visibility settings for different users based on their roles.

• Ex...read more
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Q2. What is LWC in salesforce?
Ans. 
LWC stands for Lightning Web Components in Salesforce, a modern UI framework to develop web components.
• LWC is a programming model for building Lightning components using modern web standards like JavaScript ES6, HTML5, and CSS3.

• It provides better performance and productivity compared to Aura components.

• LWC allows developers to build reusable components that can be used in different parts of the Salesforce platform.

• Exam...read more
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