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Dell Technical Helpdesk Engineer Interview Questions and Answers

Updated 24 Sep 2024

Dell Technical Helpdesk Engineer Interview Experiences

1 interview found

Technical Helpdesk Engineer Interview Questions & Answers

user image Anonymous

posted on 24 Sep 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about a time when you have to troubleshoot a network issue?
  • Ans. 

    I once troubleshooted a network issue by identifying a faulty switch and replacing it.

    • Identified the symptoms of the network issue, such as slow internet connection or devices unable to connect.

    • Checked the physical connections and configurations of routers, switches, and other network devices.

    • Used network monitoring tools to analyze traffic patterns and identify potential bottlenecks.

    • Isolated the issue by testing diffe...

    • Answered by AI
    Add your answer
  • Q2. How do you connect a printer to a network?
  • Ans. 

    To connect a printer to a network, you need to ensure the printer is compatible with the network, obtain the printer's IP address, and configure the printer settings.

    • Ensure the printer is compatible with the network (wired or wireless)

    • Obtain the printer's IP address either through the printer's control panel or by printing a network configuration page

    • Access the printer settings through a web browser by entering the pri...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Dell Technical Helpdesk Engineer interview:
  • comptia A
  • CCNA
Interview preparation tips for other job seekers - Make sure you understand the basics about networking and tech support in a practical way not just theory. Considering putting in practice at least with Labs what you have learned for instance: how to set up a wireless network access point, how to share a printer, how to access to the UEFI system of a computer and so on.

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Interview Tips & Stories
2w
amanchoudhari
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student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Dell Interview FAQs

How many rounds are there in Dell Technical Helpdesk Engineer interview?
Dell interview process usually has 1 rounds. The most common rounds in the Dell interview process are Technical.

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