Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Dell

Compare button icon Compare button icon Compare
4.1

based on 3.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Dell Customer Support Associate Interview Questions and Answers

Updated 20 Dec 2021

Dell Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image ADITYA KUMAR

posted on 20 Dec 2021

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Introduce about yourself
    • Add your answer
  • Q2. Hello. I'm Aditya Rachuri a resident of Hyderabad. I recently completed my graduation in B.com Computers with 9.4CGPA and my +2 in Narayana Junior college with MPC stream and going back to my schooling, I ...
    • Add your answer
  • Q3. What made you write a book
    • Add your answer
  • Q4. Since my childhood, I love to narrate things and when I was in my schooling or early intermediate days I found that novels exist. Then I was like, shall I try and then now here I'm as an author
    • Add your answer
  • Q5. What are your future plans
    • Add your answer
  • Q6. Well, I plan things accordingly who doesn't leave things to go with the flow. So, in order to meet the financial crisis, I'm starting my career at a tender age so I can gain experience, knowledge, and mone...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Who ever it could be.
I know the struggle of cracking an interview and the joy after selecting the interview.
I wish you may reach hights in your life with a greart kick start for your wonderful career.
I wanna suggest only one thing! Never pretend or lie infront of interviewer. Just imagine how many people he would have interviewed and do you think that he cant indentify whether we are lying or telling the truth? The thing is stay calm and answer their questions. Thats it. Be you and say things genuinely. As I have said say genuinely, dont just say I dont like to work or I always escape work and come here and saying Aditya said to be genuine. NO! Give a proper heartful answer. One thing I wanna suggest is to do the job which gives you happiness. If not this, you would get another one. But dont do it without your heart. The reason is, when you do the things with your heart then you would be calm and as well as give your 100 percent.
Abondance of good luck for you guys!
Take care.

Top trending discussions

View All
Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about Dell?
Ask anonymously on communities.

Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

LG Electronics user image Gourav Kumar

posted on 9 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce youself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. Are u comfortable to speak English or Hindi
  • Ans. 

    Comfortable speaking both English and Hindi

    • Yes, I am comfortable speaking both English and Hindi

    • I am fluent in both languages and can effectively communicate in either

    • I have experience providing customer support in both English and Hindi

    • Answered by AI
    Add your answer
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test Typing Test
    • Add your answer
Round 3 - Assignment 

Write Eassy on some Topic like Election, favourite sports , memorable day

Round 4 - One-on-one 

(5 Questions)

  • Q1. Introduce Yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I am proficient in using CRM systems and have a strong attention to detail

    • I have received multiple awards for my outstanding customer service ski

    • Answered by AI
    Add your answer
  • Q2. What are role and responsiblities in your previous company?
  • Ans. 

    In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product information and assistance to customers

    • Escalated complex issues to the appropriate department for resolution

    • Maintained accurate records o

    • Answered by AI
    Add your answer
  • Q3. What is inbound and outbound calling?
  • Ans. 

    Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.

    • Inbound calling involves answering customer inquiries and providing support

    • Outbound calling involves making sales calls or follow-up calls to customers

    • Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing

    • Answered by AI
    Add your answer
  • Q4. What is B P O
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.

    • BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

    • Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

    • BPO services can be onshore, nearshore, o...

    • Answered by AI
    Add your answer
  • Q5. What are you strength and weakness
  • Ans. 

    Strength: Excellent communication skills, Weakness: Overthinking

    • Strength: Ability to effectively communicate with customers and colleagues

    • Strength: Strong problem-solving skills

    • Weakness: Tendency to overthink situations and decisions

    • Weakness: Struggle with delegating tasks to others

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I recently worked at LG BPO as a CRE in Dealer WhatsApp for 4 months. My experience was overwhelmingly positive. The senior staff and my team leader, Dipanshu Tyagi, were incredibly supportive and polite. The company consistently credited salaries on time, even accommodating my early resignation without requiring a notice period.

One of the standout features of LG BPO was the excellent food provided in the canteen. Additionally, the company offered complimentary tea and coffee, as well as providing both-side cab transportation. This was a huge benefit for me, as it saved me time and money on commuting.

If you have strong communication skills, you can expect a competitive salary of around 15k; otherwise, the base salary is 13k.

While my overall experience was highly satisfactory, I did notice that salary increases were not as frequent as I had hoped.

Overall, I would recommend LG BPO as a great place to work, especially for those seeking a supportive and friendly work environment with convenient transportation options.

Customer Service Manager Interview Questions & Answers

Canon user image Anonymous

posted on 24 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What will good for me about my growth in this field
    • Add your answer

Customer Relationship Manager Interview Questions & Answers

Haier Appliances India user image Anonymous

posted on 15 Dec 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Any questions choice

Round 3 - Technical 

(4 Questions)

  • Q1. Support with any
    • Add your answer
  • Q2. Types any questions
    • Add your answer
  • Q3. Machine related
    • Add your answer
  • Q4. Breakers transformer model
    • Add your answer
Round 4 - Assignment 

Any title explain full and

Round 5 - HR 

(1 Question)

  • Q1. Hr any questions suitable department
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Company well in the call from may be number XXXXX

Customer Service Associate Interview Questions & Answers

Daikin user image Anonymous

posted on 1 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Aptitude and general knowledge check

Round 3 - One-on-one 

(2 Questions)

  • Q1. Subject based questions
    • Add your answer
  • Q2. Questions on sales too
    • Add your answer

Interview Preparation Tips

Topics to prepare for Daikin Customer Service Associate interview:
  • B2B Sales
Interview preparation tips for other job seekers - Prepare well

Customer Service Executive Interview Questions & Answers

Philips user image Anonymous

posted on 27 Oct 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Assignment 

Last working question

Round 3 - Aptitude Test 

Last working question

Round 4 - HR 

(1 Question)

  • Q1. Salery discussion
    • Add your answer

Customer Care Executive Interview Questions & Answers

Samsung user image Anonymous

posted on 19 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1.tell me about yourself? 2.what is bpo? 3.what do you have read today ?
    • Add your answer
  • Q2. Full form of dafa?
  • Ans. 

    DAFA stands for Department of Agriculture and Fisheries Administration.

    • DAFA is a government department responsible for overseeing agriculture and fisheries.

    • It plays a crucial role in regulating and promoting sustainable practices in these industries.

    • Examples of DAFA initiatives include promoting organic farming and sustainable fishing practices.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and you surely will grab a job

Customer Support Executive Interview Questions & Answers

Vivo user image Anonymous

posted on 16 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with confidence & crack the interview, because self confidence will clear the interview round.

Customer Service Associate Interview Questions & Answers

Panasonic user image Lakshmi Gupta

posted on 24 Feb 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is the BPO ?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • BPO involves contracting out specific business processes to a third-party service provider.

    • It is commonly used for customer service, technical support, and back-office operations.

    • BPO can help companies save costs, improve efficiency, and focus on core business functions.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

    • Answered by AI
    Add your answer
  • Q2. What is the customer service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, chat, or in...

    • Answered by AI
    View 2 more amswers
  • Q3. About your self and your hobbies
  • Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...
    • Answered by Lakshmi Gupta
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask people in the organisation or in similar roles what the average salary is and consider your own experience and expectation.

Customer Service Executive Interview Questions & Answers

OPPO user image Monalisa Lenka

posted on 19 Apr 2022

I applied via Approached by Company and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Sir you can ask me whatever you like.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If i get job in oppo service center then i will do job with honest. And as long as my work remains, I will do my work properly.
More about working at Dell

Tell us how to improve this page.

Dell Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 1 Dell interview
Referral
100%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.

Interview Questions from Similar Companies

IBM Interview Questions
4.1
 • 2.3k Interviews
Oracle Interview Questions
3.7
 • 876 Interviews
Microsoft Corporation Interview Questions
4.1
 • 566 Interviews
Samsung Interview Questions
4.0
 • 544 Interviews
Cisco Interview Questions
4.2
 • 391 Interviews
HARMAN Interview Questions
3.8
 • 251 Interviews
Hewlett Packard Enterprise Interview Questions
4.2
 • 228 Interviews
OPPO Interview Questions
4.0
 • 202 Interviews
Vivo Interview Questions
4.1
 • 185 Interviews
LG Electronics Interview Questions
4.0
 • 185 Interviews
View all

Fast track your campus placements

Cummins College of Engineering for Women, Pune Placement Questions
3 Interviews
KIIT University, Bhuvaneshwar Placement Questions
3 Interviews
Vellore Institute of Technology (VIT) Placement Questions
2 Interviews
National Institute of Technology (NIT), Rourkela Placement Questions
2 Interviews
Manipal University Placement Questions
2 Interviews
Vignan's Institute of Management & Technology for Women, Ranga Reddy Placement Questions
1 Interview
Xavier Institute of Management and Entrepreneurship, Bangalore Placement Questions
1 Interview
View all
Dell Customer Support Associate Salary
based on 7 salaries
₹2.5 L/yr - ₹3.5 L/yr
7% less than the average Customer Support Associate Salary in India
View more details

Dell Customer Support Associate Reviews and Ratings

based on 1 review

Rating in categories

-

Skill development

-

Work-Life balance

-

Salary & Benefits

-

Job Security

-

Company culture

-

Promotions/Appraisal

-

Work Satisfaction

Explore 1 Review and Rating
Dell Salaries in India
Senior Software Engineer
1.7k salaries
unlock blur

₹9.5 L/yr - ₹35 L/yr

Software Engineer
1.1k salaries
unlock blur

₹4.8 L/yr - ₹18 L/yr

Principal Software Engineer
898 salaries
unlock blur

₹15 L/yr - ₹53.2 L/yr

Software Engineer2
841 salaries
unlock blur

₹7 L/yr - ₹23.5 L/yr

Senior Analyst
538 salaries
unlock blur

₹5.5 L/yr - ₹21 L/yr

Explore more salaries
Compare Dell with

Helmerich & Payne

4.1
Compare

Lenovo

4.3
Compare

Apple

4.3
Compare

Acer India

4.3
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview