Delhivery Business Development Executive Interview Questions and Answers

To calm customers not interested in continuing business, empathize, offer alternatives, address concerns, and maintain a positive relationship.

• Listen actively and empathize with the customer's concerns.

• Offer alternative solutions or products that may better meet their needs.

• Address any specific concerns or issues they have with your business.

• Maintain a positive and professional attitude throughout the conversation.

• Than...read more

I would explain our current support hours and offer alternative options for urgent issues.

• Explain our current support hours and availability

• Offer alternative options for urgent issues, such as a dedicated emergency line or on-call support

• Discuss the potential costs and resources required for 24x7 support

• Ensure the customer understands the level of support they can expect and any limitations

• Consider negotiating a servic...read more