Daksh eServices Executive Interview Questions and Answers

Q1. Tell me about your self
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Q1. Can you tell me something about yourself?
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Q2. Do you have any relevant experience?
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Q1. What is collection.
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Q2. Thay can ask how to write a E-mail.
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Q1. Introduce yourself
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I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal
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Q2. What is sales and marketing
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Sales and marketing are strategies used by businesses to promote and sell products or services to customers.
• Sales involves direct interaction with customers to persuade them to purchase a product or service.

• Marketing involves creating awareness and interest in a product or service through various channels such as advertising, social media, and promotions.

• Sales focuses on closing deals and generating revenue, while mark...read more
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Q1. Sale any product if customer is not interested how to convince him .
Ans. 
To convince a customer who is not interested in a product, focus on highlighting the benefits, addressing their concerns, and offering a personalized solution.
• Listen to the customer's objections and address them with relevant information

• Highlight the unique features and benefits of the product that meet the customer's needs

• Offer a personalized solution or alternative that aligns with the customer's preferences

• Provide s...read more
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Q1. Mock call explanation
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Q1. Explain previous job role
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Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.
• Managed high volume of incoming calls and emails

• Assisted customers with troubleshooting and problem-solving

• Processed orders and returns efficiently

• Maintained positive relationships with customers to ensure satisfaction
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Q1. About u r self
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Q2. Why iam hire u
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I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
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Q1. Speak Kannaa hindi Telugu
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Q2. Self introduction
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Average Test as it can be cleared by average candidate

Q1. Tell me about yourself
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Q2. Previous responsiy
Ans. 
I have experience in managing a team of 10 employees and overseeing their performance and development.
• Managed a team of 10 employees

• Oversaw performance and development

• Implemented strategies to improve team productivity
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Accounting and loical

Q1. Sub ledger vs Ledger
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Sub ledger is a detailed record of specific accounts, while ledger is a summary of all accounts.
• Sub ledger contains detailed transactions for specific accounts, while ledger summarizes all accounts.

• Sub ledger is used for tracking individual transactions, while ledger is used for overall financial reporting.

• Examples of sub ledgers include accounts receivable, accounts payable, and inventory, while the ledger includes al
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