Cyberis Penetration Tester Interview Questions and Answers

The assessment focused on general aptitude, which was relatively easy and manageable to pass. However, the pseudo-code section may pose a greater challenge during the first round.

It is very easy; you just need to speak at least once to easily pass through this round. mostly they dont try to reject you unless you are very nervous and very low about confidence they want you to speak atleast once , even the point is valid or not.

You will undergo a written test comprising three coding sections (either in Python or C) containing five or six questions each, along with ten multiple-choice questions on software testing, which are relatively easy. However, the most challenging section is networking, for which you will need to write theory responses; therefore, it is important to prepare thoroughly for that part.

Q1. They first asked for self-introduction and then asked you to explain the programs that were assigned to you in a step-by-step manner.
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Q2. Then the major part is networking, if you gone through by successfully explains your coding then you will be completely checked with networking which is really tough, like they asked me that to tell port n...read more
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Q1. Actually there is HR done in my process , whoever cleared technical all were selected. But the issue is the there is no stipend for internship , and the role is embedded testing which was told only in the ...read more
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Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

Q1. What is your understanding of emotional intelligence?
Ans. 
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
• Emotional intelligence involves self-awareness and self-regulation.

• It also includes empathy and social skills.

• Example: Being able to remain calm and composed in a stressful customer interaction.

• Example: Understanding and responding appropriately to a customer's emotions.
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Q2. What is the role of technical customer service?
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Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
• Assisting customers with technical issues related to products or services

• Troubleshooting problems and providing solutions

• Explaining technical information in a clear and understandable way

• Offering guidance on how to use products or services effectively

• Escalating complex technical issues to higher level suppor
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Q3. What is the difference between customer service and technical support?
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Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
• Customer service involves addressing general inquiries and providing assistance with products or services.

• Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.

• Customer s...read more
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Q4. What are technical skills in customer service?
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Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
• Proficiency in using customer relationship management (CRM) software

• Ability to troubleshoot technical issues remotely

• Knowledge of online chat platforms and ticketing systems

• Experience with data entry and analysis for customer support

• Familiarity with social media platforms for customer interaction
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Q5. What is customer satisfaction?
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Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
• Customer satisfaction is the result of meeting or exceeding customer expectations.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Measuring customer satisfaction can be done through surveys, feedback forms, a...read more
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Basic aptitude questions

Q1. Remove duplicates in a array
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Q2. Capitalise first letter of every word
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Q1. Introduce yourself
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Q2. Describe yourself in 3 words
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Q1. About projects, basic dsa questions,
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Q2. String,array and more related to dsa
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Q1. About yourself and why you amt to join cognizant
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Q2. About your experience in company
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Q1. Tell me about yourself?
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Q2. How are you planning to work in fashion brands?
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Q3. Why this company?
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Q4. Why customer service?
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Q1. Tell me about work experience?
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Q2. Tell me about your hometown?
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Q3. Speak on a topic for 2 minutes.
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Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve issues efficiently

• Familiar with CRM systems and handling customer inquiries via phone, email, and in person
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Q2. Why do you want in Customer Service
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I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, able to understand and address customer concerns.

• I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

• I find satisfaction in providing excellent service and creating positive experiences
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Q1. What is Customer Service
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Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
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Q2. Why do you want to join wipro
Ans. 
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
• I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

• I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

• I am excited about the opportunities for growth and development that Wipro offers
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Q1. Introduction about yourself
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Experienced customer service professional with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills, ability to remain calm under pressure

• Proficient in handling customer inquiries, complaints, and feedback

• Familiar with using CRM systems
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Q2. What makes you special
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I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
• Strong communication skills - able to effectively communicate with customers and colleagues

• Problem-solving abilities - can quickly and efficiently resolve customer issues

• Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
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Q1. What is multithreading
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Multithreading is the ability of a CPU to execute multiple threads concurrently, allowing for better performance and resource utilization.
• Multithreading allows multiple threads to run concurrently within the same process.

• Each thread has its own stack and program counter, but shares the same memory space.

• Multithreading can improve performance by utilizing multiple CPU cores efficiently.

• Examples of multithreading include...read more
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Q2. What is hash map
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A hash map is a data structure that stores key-value pairs and allows for efficient retrieval of values based on keys.
• Hash maps use a hash function to map keys to indexes in an array, allowing for constant time retrieval of values.

• Collisions can occur when multiple keys hash to the same index, which can be resolved using techniques like chaining or open addressing.

• Example: HashMap map = new HashMap<>()
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My personal skills and abilities.

Q1. Human resources management
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Q2. Sales manager techniques
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Q3. Staffing processs
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Q4. Custome service executive
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Q5. And maintain bill books
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