CyanConnode Technical Support Engineer Interview Questions and Answers

50 mcq were asked in 12 mins. Most of the candidates qualified this round.

3 coding questions of basic DSA were asked. Also few mcqs from Operating System, Networking and DBMS.

Q1. The technical round was of 40 mins. 3 standard questions from DSA were asked for which only approach was enough. Questions were from string, array and tree- Rotated string, Lowest common ancestor, etc.
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Q2. Project related discussion regarding my role in the team.
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Q3. A few HR questions related to family background. Why not go for higher studies like the rest of my family. Had to convince him that I saw more growth in working for an organisation.
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Q1. My introduction then, standard HR questions like where do i see myself in coming yrs, why do i want to join the company, etc. It lasted 10 mins
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50 questions in 12mins

Q1. Basic DSA question in binary search and memoization
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15 minutes test.
50 questions
easy questions
Management , Leadership , Character Type questions

2 coding questions
resume grilling
easy medium questions

Q1. Time management questions
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Q2. Toughest project you work upon
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45 mins, Basic aptitude , comprehension and decision making questions

Q1. Questions related to databases, DSA - medium, SQL Queries
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Q1. High Level Design Book My Show
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Q2. Questions on system design, core CS, Easy To Medium Leetcode style DSA, Behaviorial
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Naaptol

Naaptol

Naaptol

Study ing information

Q1. Which place are you studying
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Q2. Which subject are u interested
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Q3. Which place are you born
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Q4. Iam born in chamadala(v),jaladhanki (m)
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Q5. Are you complete your graduation
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Q1. Previous projects and questions about them
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Q2. JWT, javascript and related stack questiosn
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Q1. What is the difference between INNER JOIN, LEFT JOIN, and RIGHT JOIN?
Ans. 
INNER JOIN returns matching rows, LEFT JOIN returns all from left, RIGHT JOIN returns all from right, with matches where possible.
• INNER JOIN: Combines rows from both tables where there is a match. Example: SELECT * FROM A INNER JOIN B ON A.id = B.id.

• LEFT JOIN: Returns all rows from the left table and matched rows from the right table. Example: SELECT * FROM A LEFT JOIN B ON A.id = B.id.

• RIGHT JOIN: Returns all rows from...read more
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Q2. How do you manage multiple tickets or incidents at once?
Ans. 
I prioritize, organize, and communicate effectively to manage multiple tickets efficiently.
• Prioritization: I assess the urgency and impact of each ticket to prioritize them effectively. For example, critical system outages take precedence over minor issues.

• Use of Ticketing Systems: I utilize ticketing systems like Jira or ServiceNow to track and manage incidents, ensuring nothing falls through the cracks.

• Time Managemen...read more
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Q3. How do you prioritize incidents in a 24×7 support environment?
Ans. 
Prioritizing incidents involves assessing impact, urgency, and resources to ensure timely resolution in a 24x7 support environment.
• Assess impact: Determine how many users are affected and the severity of the issue. For example, a system outage affecting all users is a high priority.

• Evaluate urgency: Consider how quickly the issue needs to be resolved. A critical security vulnerability would be prioritized over a minor ...read more
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