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Customer Service Associates Technical Support Agent Interview Questions and Answers

Updated 22 Oct 2017

Customer Service Associates Technical Support Agent Interview Experiences

1 interview found

I appeared for an interview before Oct 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: They ask for introduction

Round: Test
Experience: After solving the grammar test they selected me for and they gave process details
Tips: Be confident

Well prepare for grammar and topic they will give which you have to speak for 5 minutes continue
Duration: 15 minutes
Total Questions: 10

Skills: Inter Person Communication Skills

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jul 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. This is specific to DevOps Profile. I was asked basic ansible and power shell related questions in first round.
  • Q2. In second round i was asked scenario based questions on AWS.

Interview Preparation Tips

Interview preparation tips for other job seekers - I would advice you to prepare according to what you have mentioned in your resume.

Have basic understanding of AWS architecture.

It totally depends on interviewer what he is going to ask.

Interview Questionnaire 

1 Question

  • Q1. Sharepoint
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What was your last in hand salary ?
  • Q2. Are you comfortable with night shifts ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Search with Optum global solutions. It’s a really nice company to work with
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What is the P/E ratio?
  • Ans. 

    The P/E ratio, or price-to-earnings ratio, is a financial metric used to assess the valuation of a company's stock.

    • P/E ratio compares a company's stock price to its earnings per share (EPS).

    • It indicates how much investors are willing to pay for each dollar of earnings.

    • A higher P/E ratio suggests higher expectations for future earnings growth.

    • A lower P/E ratio may indicate undervaluation or lower growth prospects.

    • P/E ra...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Define PEG Ratio?
  • Ans. 

    PEG ratio is a valuation metric used to assess the relationship between a company's stock price, its earnings growth, and its potential for future growth.

    • PEG ratio is calculated by dividing the price-to-earnings (P/E) ratio by the earnings growth rate.

    • It helps investors determine if a stock is overvalued or undervalued based on its growth prospects.

    • A PEG ratio below 1 suggests that the stock may be undervalued, while a...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(8 Questions)

  • Q1. How many year experience
  • Ans. I have 10 year experience same office
  • Answered Anonymously
  • Q2. When you will join company?
  • Ans. If i got selected i need 30 days paper period on my current office
  • Answered Anonymously
  • Q3. How much salary you will expected?
  • Ans. I will expect 20 k salary
  • Answered Anonymously
  • Q4. Are u interested to work night shift
  • Ans. Yes I interested day or night shift
  • Answered Anonymously
  • Q5. Are u interested to week end
  • Q6. Why you resign your current office
  • Ans. I interested to learn new things that's only reason
  • Answered Anonymously
  • Q7. You interested voice or non voice job
  • Q8. Tell me your interest skills
  • Ans. I am to work always sir
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Everything you have to put your Hard work definitely one day you will achieve..
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

GK questions, maths, communication skills.

Round 3 - HR 

(2 Questions)

  • Q1. General introduction,
  • Q2. Asking about health insurance.

Interview Preparation Tips

Topics to prepare for Optum Global Solutions Senior Associate interview:
  • Health Insurance
Interview preparation tips for other job seekers - For every new commers need to know about total health insurance knowledge.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Java 8 features Hashmap features
Round 2 - Technical 

(1 Question)

  • Q1. Design pattern Basic hashmap program

Interview Questionnaire 

5 Questions

  • Q1. What is Corporate action
  • Ans. 

    Corporate action refers to any event initiated by a publicly-traded company that affects its stakeholders and requires their approval.

    • Corporate actions can be voluntary or mandatory

    • Examples of corporate actions include stock splits, mergers and acquisitions, dividend payments, and spin-offs

    • Corporate actions can have a significant impact on the value of a company's stock and its shareholders

    • Shareholders are typically no...

  • Answered by AI
  • Q2. What is cash reconciliation o
  • Ans. 

    Cash reconciliation is the process of comparing and adjusting the cash balance in an organization's accounting records with the actual cash balance.

    • It involves verifying the accuracy of cash transactions recorded in the accounting system

    • It helps identify discrepancies between the recorded cash balance and the actual cash balance

    • Adjustments are made to the accounting records to reflect the correct cash balance

    • It is an i...

  • Answered by AI
  • Q3. Trade life cycle management
  • Q4. What is derivatives, types of derivatives
  • Ans. 

    Derivatives are financial contracts that derive their value from an underlying asset or security.

    • Types of derivatives include futures, options, swaps, and forwards.

    • Futures are contracts to buy or sell an asset at a predetermined price and date.

    • Options give the holder the right, but not the obligation, to buy or sell an asset at a predetermined price and date.

    • Swaps involve exchanging cash flows based on different financ...

  • Answered by AI
  • Q5. Some questions about my experience
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Aptitude Test 

10 aptitude questions

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager round was taken
Round 3 - One-on-one 

(1 Question)

  • Q1. Senior manager was taken
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion

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