Upload Button Icon Add office photos

Filter interviews by

Connectwise India L1 Technical Support Engineer Interview Questions and Answers

Updated 17 Aug 2022

Connectwise India L1 Technical Support Engineer Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Explain Office 365 in details
  • Ans. 

    Office 365 is a cloud-based subscription service that provides access to various Microsoft Office applications and productivity tools.

    • Includes popular applications like Word, Excel, PowerPoint, and Outlook

    • Offers cloud storage through OneDrive

    • Allows collaboration and communication through Teams and SharePoint

    • Provides security features like data encryption and multi-factor authentication

    • Offers different plans for persona

  • Answered by AI
  • Q2. Explain Active directory concept
  • Ans. 

    Active Directory is a Microsoft service that manages network resources and enables users to access them.

    • Centralized database of network resources and user accounts

    • Provides authentication and authorization for network resources

    • Allows for group policy management and application deployment

    • Can be used for single sign-on across multiple applications

    • Examples: user accounts, computers, printers, security groups

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Discuss about salary details

Interview Preparation Tips

Topics to prepare for Connectwise India L1 Technical Support Engineer interview:
  • Office 365
  • Active Directory
  • Networking
  • basic comp
Interview preparation tips for other job seekers - preparations well & give only Genuine answers, Do not give fake knowledge or answers which are asked in interview.

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the meaning of technical support
  • Ans. 

    Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

    • Assisting users with hardware and software issues

    • Troubleshooting technical problems

    • Providing guidance on how to use technology effectively

    • Resolving network connectivity issues

    • Offering support for system upgrades and installations

  • Answered by AI
  • Q2. Why I'm choosing this field
Round 2 - Technical 

(2 Questions)

  • Q1. What is troubleshooting
  • Ans. 

    Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

    • Identifying the issue or problem

    • Gathering information and data related to the issue

    • Analyzing the information to determine possible causes

    • Testing and implementing solutions to resolve the issue

    • Verifying that the issue has been resolved

  • Answered by AI
  • Q2. Steps that involves during troubleshooting
  • Ans. 

    Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

    • Identify the issue reported by the user

    • Gather information about the issue such as error messages or recent changes

    • Isolate the problem by narrowing down possible causes

    • Implement a solution based on the identified cause

    • Test the solution to ensure the issue is resolved

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Explain what are the aim of organisation
  • Ans. 

    The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

    • To achieve its goals and objectives

    • To fulfill its mission

    • To provide value to its stakeholders

  • Answered by AI
  • Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All about profit, percentages,desicion making, English grammar etc

Round 3 - Technical 

(3 Questions)

  • Q1. Questions about C ,C++,Java
  • Q2. Simple basic questions
  • Q3. Basic questions of C,C++,Java
Round 4 - HR 

(1 Question)

  • Q1. About my self and asked Narrate A Story

Interview Preparation Tips

Topics to prepare for ITC Infotech Desktop Support Engineer interview:
  • Programming
  • Java
  • Information Technology
Interview preparation tips for other job seekers - 1. Team work, Time management .
2. Self Satisfaction in work is more important.
3. Good communication skills
4. Thinking Skills.
All the best 😊
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What are your strength and weaknesses?

I applied via Company Website and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About family
  • Q2. About previous company
  • Q3. Computer programming

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was moderate. Focus on your work experience.

I applied via Company Website and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Whats is network and what are the types
  • Ans. 

    A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.

    • A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

    • A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

    • Other types of networks include WLAN (Wireless Local Area Network...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Never talk like funny. Control your movments

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. What is the difference of OST and PST.
  • Ans. 

    OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

    • OST is used by Exchange Server to store a copy of mailbox data on the local computer.

    • PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

    • OST files are synchronized with the Exchange Server wh...

  • Answered by AI
  • Q2. What is the difference of OS and Device manager.
  • Ans. 

    OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

    • OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

    • Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

    • Examples: Wind...

  • Answered by AI
Round 2 - HR 

(4 Questions)

  • Q1. What is your qualification.
  • Ans. 

    I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

    • Bachelor's degree in Computer Science

    • 3 years of experience in desktop support

  • Answered by AI
  • Q2. How many years of experience do you have.
  • Ans. 

    I have 5 years of experience in Desktop Support roles.

    • 5 years of experience in providing technical support for desktop systems

    • Proficient in troubleshooting hardware and software issues

    • Experience in setting up and configuring computer systems

    • Familiarity with operating systems such as Windows and macOS

    • Strong communication and customer service skills

  • Answered by AI
  • Q3. What is your preferred Salary.
  • Ans. 

    My preferred salary is negotiable based on the responsibilities and benefits offered.

    • Salary expectations are based on industry standards and cost of living in the area

    • Consider the benefits package offered in addition to base salary

    • Open to discussing salary range based on responsibilities and growth opportunities

  • Answered by AI
  • Q4. You are comfortable of this areas.

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is very good company in India thank you all team members.
Thank you so much.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Explain how dns works
  • Ans. 

    DNS translates domain names to IP addresses to locate resources on the internet.

    • DNS stands for Domain Name System

    • When a user enters a domain name in a web browser, the DNS server translates it to an IP address

    • DNS uses a hierarchical system with multiple levels of servers to efficiently resolve domain names

    • Examples of DNS servers include Google DNS (8.8.8.8) and OpenDNS (208.67.222.222)

  • Answered by AI
  • Q2. Linux commands basic

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic self introduction
Round 2 - Technical 

(1 Question)

  • Q1. Desktop support related questions

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about you are self
  • Ans. 

    I am a dedicated and experienced Information Technology Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Experienced in providing technical support to end-users

    • Proficient in diagnosing and resolving hardware and software problems

    • Skilled in configuring and maintaining computer systems and networks

    • Knowledgeable in various operating systems and software applications

    • Excellent comm...

  • Answered by AI
  • Q2. Tell me about You family
  • Ans. 

    I come from a close-knit family with diverse backgrounds and interests.

    • My parents are both educators and have instilled in me a love for learning.

    • I have two siblings, an older brother who is a software engineer and a younger sister who is studying medicine.

    • We enjoy spending quality time together, whether it's going on family vacations or simply having dinner together.

    • My family has always been supportive of my career ch...

  • Answered by AI
  • Q3. Who to selebrate last birthday
  • Ans. 

    The question is asking about the person who celebrated their last birthday.

    • The person who celebrated their last birthday is the one who had their birthday most recently.

    • To determine who celebrated their last birthday, you need to know the birth dates of the individuals.

    • Compare the birth dates of the individuals and find the one whose birthday is closest to the current date.

  • Answered by AI
  • Q4. Some technical questions

Interview Preparation Tips

Topics to prepare for ITC Infotech Information Technology Support Engineer interview:
  • About self
  • Technical Skills
  • Writing
  • Reading
  • Communication Skills
Interview preparation tips for other job seekers - There is bright future in my company,you should apply this company.

Connectwise India Interview FAQs

How many rounds are there in Connectwise India L1 Technical Support Engineer interview?
Connectwise India interview process usually has 3 rounds. The most common rounds in the Connectwise India interview process are Resume Shortlist, Technical and HR.
What are the top questions asked in Connectwise India L1 Technical Support Engineer interview?

Some of the top questions asked at the Connectwise India L1 Technical Support Engineer interview -

  1. Explain Active directory conc...read more
  2. Explain Office 365 in deta...read more

Tell us how to improve this page.

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Infosys Interview Questions
3.6
 • 7.5k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
LTIMindtree Interview Questions
3.8
 • 2.9k Interviews
Mphasis Interview Questions
3.4
 • 788 Interviews
Zoho Interview Questions
4.3
 • 505 Interviews
TCS iON Interview Questions
3.9
 • 367 Interviews
View all
Connectwise India L1 Technical Support Engineer Salary
based on 22 salaries
₹3.3 L/yr - ₹5 L/yr
33% more than the average L1 Technical Support Engineer Salary in India
View more details

Connectwise India L1 Technical Support Engineer Reviews and Ratings

based on 3 reviews

3.3/5

Rating in categories

2.9

Skill development

3.2

Work-life balance

4.1

Salary

3.7

Job security

3.2

Company culture

3.2

Promotions

3.2

Work satisfaction

Explore 3 Reviews and Ratings
Technical Support Engineer
182 salaries
unlock blur

₹2.6 L/yr - ₹8.7 L/yr

Senior Software Engineer
117 salaries
unlock blur

₹9 L/yr - ₹34 L/yr

Security Analyst
91 salaries
unlock blur

₹3 L/yr - ₹5.5 L/yr

Software Support Specialist
64 salaries
unlock blur

₹3.5 L/yr - ₹6 L/yr

Software Engineer
57 salaries
unlock blur

₹4.5 L/yr - ₹15 L/yr

Explore more salaries
Compare Connectwise India with

Zoho

4.3
Compare

Freshworks

3.5
Compare

TCS

3.7
Compare

HCLTech

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview