Connectwise India L1 Technical Support Engineer Interview Questions and Answers

All about profit, percentages,desicion making, English grammar etc

Q1. Questions about C ,C++,Java
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Q2. Simple basic questions
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Q3. Basic questions of C,C++,Java
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Q1. About my self and asked Narrate A Story
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Q1. What are your strength and weaknesses?
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Q1. Tell me about your self
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Q2. Whats is network and what are the types
Ans. 
A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.
• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more
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Q1. What is the difference of OST and PST.
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OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.
• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more
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Q2. What is the difference of OS and Device manager.
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OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.
• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more
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Q1. What is your qualification.
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I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.
• Bachelor's degree in Computer Science

• 3 years of experience in desktop support
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Q2. How many years of experience do you have.
Ans. 
I have 5 years of experience in Desktop Support roles.
• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills
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Q3. What is your preferred Salary.
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My preferred salary is negotiable based on the responsibilities and benefits offered.
• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities
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Q4. You are comfortable of this areas.
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Q1. Explain how dns works
Ans. 
DNS translates domain names to IP addresses to locate resources on the internet.
• DNS stands for Domain Name System

• When a user enters a domain name in a web browser, the DNS server translates it to an IP address

• DNS uses a hierarchical system with multiple levels of servers to efficiently resolve domain names

• Examples of DNS servers include Google DNS (8.8.8.8) and OpenDNS (208.67.222.222)
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Q2. Linux commands basic
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Q1. Basic self introduction
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Q1. Desktop support related questions
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Q1. Tell me about you are self
Ans. 
I am a dedicated and experienced Information Technology Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Experienced in providing technical support to end-users

• Proficient in diagnosing and resolving hardware and software problems

• Skilled in configuring and maintaining computer systems and networks

• Knowledgeable in various operating systems and software applications

• Excellent comm...read more
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Q2. Tell me about You family
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I come from a close-knit family with diverse backgrounds and interests.
• My parents are both educators and have instilled in me a love for learning.

• I have two siblings, an older brother who is a software engineer and a younger sister who is studying medicine.

• We enjoy spending quality time together, whether it's going on family vacations or simply having dinner together.

• My family has always been supportive of my career ch...read more
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Q3. Who to selebrate last birthday
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The question is asking about the person who celebrated their last birthday.
• The person who celebrated their last birthday is the one who had their birthday most recently.

• To determine who celebrated their last birthday, you need to know the birth dates of the individuals.

• Compare the birth dates of the individuals and find the one whose birthday is closest to the current date.
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Q4. Some technical questions
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