Concentric Back Office Staff Interview Questions, Process, and Tips

BPO stands for Business Process Outsourcing. It involves contracting a third-party provider to handle specific business operations or processes.

• BPO involves outsourcing non-core business functions to specialized service providers.

• It helps companies focus on their core competencies and reduce operational costs.

• Examples of BPO services include customer support, data entry, payroll processing, and IT services.

• BPO companie...read more

To convince customers to buy a credit card, highlight benefits like rewards, cashback, and convenience.

• Explain the rewards program and how they can earn points for every purchase.

• Highlight cashback offers on specific categories like groceries, dining, or travel.

• Emphasize the convenience of not carrying cash and the security features of the credit card.

• Offer introductory bonuses or waived annual fees to entice customers...read more

To fix your Airtel payment bank problem, you can contact customer support for assistance.

• Contact Airtel payment bank customer support for help

• Provide details of the issue you are facing

• Follow the instructions provided by customer support to resolve the problem

I handle BPO collections by following up with clients, negotiating payment plans, and documenting all communication.

• Regularly follow up with clients to remind them of outstanding payments

• Negotiate payment plans with clients who are unable to pay in full

• Document all communication with clients regarding collections

• Escalate to higher management if necessary