Citykart Retail Senior Store Manager Interview Questions and Answers

Q1. What is retail how can you work on retail sector
Ans. 
Retail is the process of selling goods or services to consumers through various channels such as brick-and-mortar stores, online platforms, or mobile apps.
• Understanding customer needs and preferences

• Managing inventory and supply chain

• Creating attractive displays and promotions

• Providing excellent customer service

• Analyzing sales data to make informed decisions

• Adapting to market trends and competition
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Q2. Nice ok cool question
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Q1. About previous company
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Q2. Last CTC was 00000
Ans. 
My last CTC was 00000, which was reflective of my previous role and responsibilities.
• My previous CTC was based on my experience, skills, and the market rate for the position.

• I received bonuses and incentives on top of my base salary.

• I negotiated my CTC based on my performance and achievements in my previous role.
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Q1. About SOP, KRA, AND ALL
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Like calculation and reports related

Q1. General introduction about you
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Q2. Current work organisation
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Q3. Total Work Experience
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Q4. Current & Expected CTC
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Q5. Reason for job change
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Q1. Introduce to your self
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Q2. Tell about your work experience
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Q3. Reason for job change
Ans. 
Seeking new challenges and growth opportunities in a larger retail environment.
• Desire for career advancement

• Seeking new challenges

• Interested in larger retail environment

• Looking for growth opportunities
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Q4. How do you start your day at store
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Q5. EBITDA/Profit & Loss report working
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Q6. Reason for shrinkage & action plan for control
Ans. 
Shrinkage can be caused by theft, errors in inventory management, or administrative mistakes. Implementing strict inventory controls, training staff on loss prevention, and conducting regular audits can help control shrinkage.
• Identify the root causes of shrinkage, such as theft by employees or customers, errors in receiving or recording inventory, or administrative mistakes

• Implement strict inventory controls, such as r...read more
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Q7. Product knowledge
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Q8. KPI knowledge is mandatory
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Q9. Software knowledge is mandatory like SAP, MS OFFICE
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Q10. Do you have any questions?
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Operational management

Q1. Process And pay
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Q2. Placement and joining
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Q1. What's are Store KPI
Ans. 
Store KPIs are key performance indicators that measure the success of a store's operations and help track progress towards goals.
• Store KPIs are metrics used to evaluate the performance of a store.

• They provide insights into various aspects such as sales, customer satisfaction, inventory management, and employee productivity.

• Examples of store KPIs include sales revenue, average transaction value, customer retention rate,...read more
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Q2. Share your store kpi
Ans. 
Our store KPIs include sales revenue, customer satisfaction, inventory turnover, and employee productivity.
• Sales revenue: We track the total sales generated by the store on a monthly basis.

• Customer satisfaction: We measure customer satisfaction through surveys and feedback to ensure we are meeting their needs.

• Inventory turnover: We monitor how quickly our inventory is being sold to optimize stock levels and minimize ho...read more
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Q3. About Store operations
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Q4. Share how you are doing
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