Citicorp Assistant Manager Operations Interview Questions and Answers

Chargeback life cycle involves the process of disputing a transaction and the subsequent resolution.

• Initiation of chargeback by cardholder or issuer

• Investigation by merchant to gather evidence

• Submission of evidence to card network

• Adjudication by card network

• Resolution and funds reversal

Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.

• Derivatives can be classified into four main types: futures, forwards, options, and swaps.

• Futures contracts are agreements to buy or sell an asset at a specific price on a future date.

• Forwards are similar to futures but are customized contracts between two parties.

• Options give the holder the right, but not the oblig...read more

Collateral is an asset or property that a borrower offers to a lender as security for a loan.

• Collateral can include real estate, vehicles, equipment, or financial assets.

• In case of a collateral dispute, it is important to review the loan agreement and documentation to determine the rights and responsibilities of both parties.

• Communication with all parties involved is key to resolving the dispute amicably.

• If necessary, ...read more

Margin call is a demand by a broker for an investor to deposit more money or securities into their account to cover potential losses.

• Margin call occurs when the value of securities in an investor's account falls below a certain level, triggering the need for additional funds.

• Investors must either deposit more funds or sell securities to meet the margin call.

• Same day settlement refers to the process of completing a fina...read more

Experienced operations professional with a strong background in project management and process improvement.

• Over 5 years of experience in operations management

• Skilled in project planning and execution

• Proficient in process improvement methodologies such as Six Sigma

• Strong analytical and problem-solving skills

• Excellent communication and leadership abilities

Investment banking involves raising capital for companies and advising on mergers and acquisitions, while international trade involves the exchange of goods and services between countries.

• Investment banking helps companies raise capital through issuing stocks and bonds.

• Investment bankers also provide advisory services for mergers, acquisitions, and other financial transactions.

• International trade involves the import an...read more

Yes, I have knowledge about equity, dividends, stocks, etc.

• Equity represents ownership in a company and can be in the form of stocks.

• Dividends are payments made by a company to its shareholders from its profits.

• Stocks are units of ownership in a company that can be bought and sold on the stock market.

Yes, I am ready for relocation and can join promptly if needed.

• I am open to relocating for the right opportunity

• I have no ties that would prevent me from relocating

• I am excited about the possibility of starting a new adventure in a new location

I faced difficulty when a project deadline was moved up. I handled stress by prioritizing tasks and communicating with team.

• Identify the root cause of the difficulty

• Break down tasks into smaller manageable chunks

• Communicate with team members and supervisor for support

• Prioritize tasks based on urgency and importance

• Take short breaks to recharge and refocus