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I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.
Handle guest complaints by listening, empathizing, apologizing, resolving the issue, and following up.
Listen actively to the guest's complaint without interrupting.
Empathize with the guest's feelings and show understanding.
Apologize sincerely for the inconvenience caused.
Resolve the issue promptly and offer a solution or compensation.
Follow up with the guest to ensure their satisfaction and prevent future complaints.
The service sequence refers to the order in which different services are provided to a customer.
Greet the customer
Offer assistance or ask for their order
Provide the service or product
Thank the customer and ask for feedback
Handle payment if applicable
I applied via Referral and was interviewed in Apr 2024. There were 2 interview rounds.
I applied via Job Portal and was interviewed in Mar 2024. There were 2 interview rounds.
Quant,Logical Reasoning
Simple Aptitude and Case study
posted on 4 Jul 2024
I applied via Walk-in and was interviewed before Jul 2023. There was 1 interview round.
I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
I applied via AngelList
based on 2 interviews
Interview experience
based on 6 reviews
Rating in categories
HOTEL SARAVANA BHAVAN
Barbeque Nation
Mainland China
Ohris Group Of Hotels & Restaurants