ChargePoint Technology Technical Support Engineer 2 Interview Questions and Answers

Q1. What is split horison? How can we resolve it?
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Q2. What is BGP? How BGP works?
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Q3. What are the type of BGP and their AD value?
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Q4. What is routing protocol? What are the types of routing protocol?
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Q5. What is ospf?
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Q6. How do we prevent loop avoidance in BGP?
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Q7. What is OSI model? What are the layers of OSI model?
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Q8. How does tracerout works?
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Q9. If we see "*****" in tracerout, what it means?
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Q10. What are the states in BGP?
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Q11. If there is a non tech guys on site to replace faulty router with new router, how do you configure the new router?
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Q12. What are CE and PE routers?
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Q13. What is the command to assign an IP address on Juniper router interface?
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Q14. What are the parameters should match in BGP neighbourship?
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Q15. What is tftp?
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Q1. What is loop avoidance mechanism in BGP?
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Q2. How tracerout works? What is source and destination IP?
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Q3. What is public IP and private IP?
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Q4. How can we configure and a router with support of non tech guy onsite?
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Q5. What is firewall?
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Q6. What are the difference between router and switch?
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Q7. What is mpls?
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Q8. How ftp and tftp works?
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It was moderate and there was 1 program

Q1. Introduce yourself?
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Q2. WHy should we hire you?
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Q1. Name & bio & education
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Q2. Future goals & achievements.
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My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
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DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
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To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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Q1. Which application you use to contact with user?
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Q2. How to password reset in active directory?
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It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Brief self introduction
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Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
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Q1. Introduction about yourself
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I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and other customer support tools

• I have re...read more
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Q2. Previous experience related
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Q1. Previous experience related
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Q2. About yourself and previous work related
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