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Amazon Technical Support Engineer 2 Interview Questions and Answers
Amazon Technical Support Engineer 2 Interview Experiences
1 interview found
vishal khandelwal
Networking, Linux and scenario based
(2 Questions)
- Q1. Details about the networking and linux and windows and computer hardware
- Q2. Difference b/w hard disk
- Ans.
A hard disk is a non-volatile storage device that stores and retrieves digital information using magnetic storage and rotating platters.
Hard disks are commonly used in computers and laptops for long-term storage.
They consist of one or more platters coated with a magnetic material.
Data is written and read using a read/write head that moves across the platters.
Hard disks offer larger storage capacities compared to solid-...
Skills evaluated in this interview
Interview questions from similar companies
Anonymous
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Customer Support Associate Interview Questions & Answers
Groupon
Muhammed azhar
posted on 14 Jun 2024
Selected
I applied via Referral and was interviewed before Jun 2023. There were 4 interview rounds.
Asked about the advantages and disadvantages of online shopping
Language proficiency and other aptitude
(1 Question)
- Q1. Basic questions related to cs and previous roles and responsibilities
(1 Question)
- Q1. Salary discussions and further procedures
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Knowlesge about IT
- Q2. Experience required
Interview Preparation Tips
dinesh kumar
Aptitude includes time and distance 30 minutes
General topics for 15 minutes
(2 Questions)
- Q1. Previous experiences
- Q2. Experience about the customer satisfaction
- Ans.
I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.
Utilizing active listening skills to understand customer needs and concerns
Offering personalized solutions to address customer issues
Following up with customers to ensure their satisfaction
Handling escalated situations with empathy and professionalism
Selected
I applied via Indeed and was interviewed before Feb 2023. There were 3 interview rounds.
Gave a common topic to debate upon to check communication skills
(1 Question)
- Q1. Typing skill test
(1 Question)
- Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
Went well. Basic grammar assessment easy to crack
Interview Questionnaire
1 Question
- Q1. Only Self introduction
Interview Preparation Tips
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
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Amazon Technical Support Engineer 2 Interview Process
based on 1 interview
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