Cashfree Payments Key Account Manager Interview Questions and Answers

Q1. Product Knowledge
Add your answer
Q2. Aptitude for fintech
Add your answer

Q1. Past experience
Add your answer
Q2. Knowledge of products
Add your answer

Q1. Cultural fit of the candidate
Add your answer
Q2. Vision for next 2-3 years
Ans. 
To lead the team in achieving strategic goals, driving innovation, and fostering a culture of collaboration and growth.
• Develop and implement strategic plans to drive business growth

• Lead and mentor team members to enhance their skills and performance

• Identify and capitalize on emerging trends and technologies in the industry

• Foster a culture of collaboration, innovation, and continuous learning

• Build strong relationships w...read more
Answered by AI
Add your answer

Q1. AML,Risk and fraud ops basics.
Add your answer
Q2. Microsoft excel advanced level
Add your answer

Q1. AML,Risk and fraud ops basics
Add your answer

Q1. AML,Risk and fraud ops basics
Add your answer

Q1. AML,Risk and fraud operation s basics.
Add your answer

Q1. Why you are leaving current organization?
Add your answer

Q1. Logical pricing structure
Ans. 
A logical pricing structure ensures that prices are set in a way that is fair, competitive, and profitable for the business.
• Consider the cost of goods or services, including materials, labor, and overhead expenses

• Analyze the market and competitors to determine a competitive price point

• Factor in desired profit margins while also considering customer willingness to pay

• Implement pricing strategies such as cost-plus pricin...read more
Answered by AI
Add your answer
Q2. How to approach a data set
Ans. 
Approach a data set by first understanding the context and purpose, then cleaning and organizing the data, analyzing it using appropriate tools and techniques, and finally interpreting the results to draw meaningful insights.
• Understand the context and purpose of the data set before diving in.

• Clean and organize the data by removing duplicates, handling missing values, and standardizing formats.

• Use appropriate tools and ...read more
Answered by AI
Add your answer

Q1. Why do you want to work with ACKO?
Ans. 
I want to work with ACKO because of their innovative approach to insurance and their strong focus on customer satisfaction.
• Innovative approach to insurance - ACKO's use of technology to simplify the insurance process is impressive.

• Strong focus on customer satisfaction - ACKO's commitment to providing excellent customer service sets them apart from other insurance companies.

• Opportunity for growth and learning - I believ...read more
Answered by AI
Add your answer
Q2. What is insurance?
Ans. 
Insurance is a financial product that provides protection against financial losses resulting from unexpected events.
• Insurance involves a contract between an individual or entity (the policyholder) and an insurance company.

• The policyholder pays a premium in exchange for coverage and protection against specified risks.

• Types of insurance include health, life, auto, home, and business insurance.

• Insurance helps individuals ...read more
Answered by AI
Add your answer

Q1. Why do you want to join us
View 1 more answer
Q2. How do you think this job is suitable for you
Add your answer
Q3. Can you describe yourself in few words
Add your answer
Q4. Can you tell who are the founders of ACKO
Add your answer

Q1. Can you chalk down a plan for employee engagement for all kind of employees
Ans. 
Yes
• Conduct regular employee surveys to gather feedback and identify areas for improvement

• Implement a recognition and rewards program to acknowledge and appreciate employee contributions

• Provide opportunities for professional development and growth through training programs and workshops

• Promote open communication and transparency within the organization

• Organize team-building activities and events to foster a sense of cam...read more
Answered by AI
View 1 more answer
Q2. How proficient are you with designing tools and which ones
Ans. 
I am proficient in using various designing tools such as Adobe Photoshop, Illustrator, and Sketch.
• Proficient in Adobe Photoshop, Illustrator, and Sketch

• Experience in creating visually appealing designs

• Knowledge of design principles and best practices

• Ability to work with different file formats and export options
Answered by AI
View 1 more answer
Q3. Do you know what's the difference between Intranet and website?
Ans. 
Intranet is a private network for internal communication within an organization, while a website is a public platform accessible to anyone with an internet connection.
• Intranet is accessible only within an organization, while a website is accessible to anyone with an internet connection.

• Intranet is used for internal communication, sharing of information and resources within an organization, while a website is used for p...read more
Answered by AI
Add your answer

Q1. Self introduction
Add your answer
Q2. Company related information
Add your answer

General English, Aptitude and reasoning

Q1. General screening with operation manager
Add your answer
Q2. Opinion on KPI metrics. Example: Quality, AHT, CSAT etc.
Ans. 
KPI metrics are essential for measuring performance and identifying areas for improvement.
• KPI metrics provide a clear understanding of performance against goals

• Quality metrics can include error rates, compliance with standards, and customer satisfaction

• AHT (Average Handle Time) measures efficiency in handling customer interactions

• CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty

• Regularly reviewi...read more
Answered by AI
Add your answer

Q1. Previous work experiences related questions
Add your answer

Q1. Situation based question
Add your answer
Q2. How to handle work pressure in difficult scenarios
Ans. 
To handle work pressure in difficult scenarios, it is important to prioritize tasks, communicate effectively, take breaks, and seek support when needed.
• Prioritize tasks based on urgency and importance

• Communicate with team members and supervisors about challenges and seek help if needed

• Take short breaks to recharge and refocus

• Seek support from colleagues, mentors, or mental health professionals if feeling overwhelmed
Answered by AI
Add your answer
Q3. How to prioritise work
Ans. 
Prioritising work involves assessing deadlines, importance, and impact on overall goals.
• Identify urgent tasks with tight deadlines

• Consider the importance and impact of each task on overall goals

• Delegate tasks that can be handled by others

• Use tools like to-do lists or project management software to stay organized

• Regularly reassess priorities as new tasks arise
Answered by AI
Add your answer
Q4. How to do upselling/cross selling
Ans. 
Upselling/cross selling involves offering customers additional products or services to increase sales.
• Understand customer needs and preferences

• Recommend complementary products or services

• Highlight the benefits of the additional offerings

• Provide personalized recommendations based on customer purchase history

• Offer bundle deals or discounts for purchasing multiple items

• Train sales staff on effective upselling/cross sellin
Answered by AI
Add your answer