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Capital Business Systems Customer Care Executive Interview Questions and Answers
Capital Business Systems Customer Care Executive Interview Experiences
2 interviews found
(2 Questions)
- Q1. Explain about your self
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
Focused on providing exceptional service
- Q2. How to handle escalation
- Ans.
Handle escalations by listening to the customer, empathizing with their situation, offering solutions, and escalating to a supervisor if necessary.
Listen actively to the customer's concerns and show empathy towards their situation.
Offer solutions or alternatives to address the customer's issue.
If unable to resolve the issue, escalate to a supervisor or higher authority for further assistance.
Follow up with the customer...
I applied via Job Fair and was interviewed before Mar 2021. There were 3 interview rounds.
(4 Questions)
- Q1. What are your salary expectations?
- Ans.
I would expect a salary that is competitive and reflects my skills and experience in the customer care field.
I am looking for a salary that is commensurate with my qualifications and the responsibilities of the role.
I have researched the average salary range for Customer Care Executives in this industry and location.
I am open to discussing the salary package based on the overall compensation and benefits package offere...
- Q2. Share details of your previous job.
- Ans.
I worked as a Customer Care Executive at XYZ Company.
Handled customer inquiries and complaints via phone, email, and chat
Provided product information and resolved customer issues
Maintained accurate records of customer interactions and transactions
Collaborated with other departments to ensure customer satisfaction
Received positive feedback from customers for excellent service
- Q3. What is your family background?
- Ans.
My family background is diverse and supportive, with members from different professions and backgrounds.
My father is a doctor and my mother is a teacher, so I have been exposed to different fields from a young age.
I have a sibling who is an engineer and another who is an artist, which has taught me to appreciate different perspectives.
We have always prioritized education and personal growth in our family, encouraging e...
- Q4. Tell me about yourself.
- Ans.
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.
I have worked in the customer service industry for over 5 years.
I have a strong ability to empathize with customers and understand their needs.
I am skilled in handling customer complaints and resolving issues effectively.
I have received multiple awards for my outstanding performance in customer care.
I am fluent in mu...
Interview Preparation Tips
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Interview questions from similar companies
I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. 1. What is BPO ?
- Ans.
BPO stands for Business Process Outsourcing.
It involves contracting a third-party service provider to handle specific business processes.
Common BPO services include customer service, technical support, and back-office operations.
BPO can help companies save costs and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
- Q2. 2. Why you want this job ?
- Q3. 3. What is 8% of 120
- Ans.
8% of 120 is 9.6
To calculate 8% of 120, multiply 120 by 0.08
The answer is 9.6
Interview Preparation Tips
Make yourself strong.
Be confident.
I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Normal Interview questions
- Q2. What's your name
- Q3. Any experience
- Q4. Basic computer knowledge
- Q5. What's your Typing speed
- Ans.
My typing speed is 70 words per minute.
I have been practicing typing regularly to improve my speed.
I am comfortable typing on both a keyboard and a touchscreen device.
I am able to type accurately without looking at the keyboard.
I have experience typing in various formats such as emails, documents, and chat messages.
Interview Preparation Tips
Normal beard / clean shave
Confidence
Selected
I applied via Approached by Company and was interviewed in Apr 2024. There were 2 interview rounds.
Group Discussion about your knowledge and process
(3 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.
Experienced in handling customer inquiries and complaints
Skilled in de-escalating tense situations and finding solutions
Strong communication and interpersonal skills
Ability to multitask and prioritize effectively
- Q2. Baic details and experience.
- Q3. Salary expected
- Ans.
I am looking for a competitive salary based on my experience and skills.
I am open to discussing salary based on the responsibilities and expectations of the role.
I have researched the average salary range for Customer Care Executives in this industry.
I am looking for a salary that reflects my qualifications and contributions to the company.
I am flexible and willing to negotiate based on the overall compensation package
Interview Preparation Tips
Selected
I applied via WorkIndia and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell about your self
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient approach towards customers
Received multiple awards for excellent customer service
- Q2. Tell me about previous job experience
- Ans.
I have 2 years of experience as a Customer Care Executive in a telecommunications company.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely manner
Provided product information and assistance to customers
Maintained customer records and updated databases
Collaborated with other departments to ensure customer satisfaction
(1 Question)
- Q1. First alls friend introduction and and give good education and any doubt talked the traning coach and if any issue
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about your self?
- Ans. Just tell all true about yourself.
- Q2. What is your typing speed?
- Ans.
My typing speed is 80 words per minute.
I have a typing speed of 80 words per minute.
I am proficient in touch typing and can accurately type at a fast pace.
I have experience in handling customer queries and providing quick responses through efficient typing skills.
- Q3. Can you speak Hindi, English, and Chhattisgarhi?
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. It was mostly puzzles.
- Q2. One algo question invoving recursive function .
Interview Preparation Tips
Software Engineer Interview Questions & Answers
Josh Technology Group
Anonymous
posted on 28 Jul 2021
I applied via Campus Placement and was interviewed before Jul 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Check if binary tree is balanced or not.
- Ans.
Check if binary tree is balanced or not.
A balanced binary tree has the height of left and right subtrees differ by at most 1.
Recursively check the height of left and right subtrees and compare.
Use a helper function to calculate the height of a subtree.
Time complexity: O(nlogn) for a balanced tree, O(n^2) for a skewed tree.
- Q2. Detect loops in linked list.
- Ans.
Detect loops in a linked list.
Use two pointers, one moving at a faster pace than the other.
If there is a loop, the faster pointer will eventually catch up to the slower one.
To detect the start of the loop, reset one pointer to the head and move both pointers at the same pace.
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Capital Business Systems Customer Care Executive Interview Process
based on 1 interview
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Capital Business Systems Customer Care Executive Reviews and Ratings
based on 16 reviews
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