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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
Focused on providing exceptional service
Handle escalations by listening to the customer, empathizing with their situation, offering solutions, and escalating to a supervisor if necessary.
Listen actively to the customer's concerns and show empathy towards their situation.
Offer solutions or alternatives to address the customer's issue.
If unable to resolve the issue, escalate to a supervisor or higher authority for further assistance.
Follow up with the customer...
I applied via Job Fair and was interviewed before Mar 2021. There were 3 interview rounds.
I would expect a salary that is competitive and reflects my skills and experience in the customer care field.
I am looking for a salary that is commensurate with my qualifications and the responsibilities of the role.
I have researched the average salary range for Customer Care Executives in this industry and location.
I am open to discussing the salary package based on the overall compensation and benefits package offere...
I worked as a Customer Care Executive at XYZ Company.
Handled customer inquiries and complaints via phone, email, and chat
Provided product information and resolved customer issues
Maintained accurate records of customer interactions and transactions
Collaborated with other departments to ensure customer satisfaction
Received positive feedback from customers for excellent service
My family background is diverse and supportive, with members from different professions and backgrounds.
My father is a doctor and my mother is a teacher, so I have been exposed to different fields from a young age.
I have a sibling who is an engineer and another who is an artist, which has taught me to appreciate different perspectives.
We have always prioritized education and personal growth in our family, encouraging e...
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.
I have worked in the customer service industry for over 5 years.
I have a strong ability to empathize with customers and understand their needs.
I am skilled in handling customer complaints and resolving issues effectively.
I have received multiple awards for my outstanding performance in customer care.
I am fluent in mu...
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I applied via Other and was interviewed before Dec 2016. There were 4 interview rounds.
I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.
About my ...CV and my approch to this company
I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.
Discus about the product knowledge and how to sale in compare to other products
I applied via Recruitment Consulltant and was interviewed in Dec 2021. There were 2 interview rounds.
Sales and marketing are two interconnected activities that aim to promote and sell products or services to customers.
Sales involves the process of identifying potential customers, persuading them to purchase a product or service, and closing the sale.
Marketing encompasses activities such as market research, product development, advertising, and branding to create awareness and generate demand for the product or service...
I applied via Approached by Company and was interviewed in Dec 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.
Two things required in Sales are communication skills and product knowledge.
Effective communication skills to understand customer needs and persuade them to buy
In-depth knowledge of the product or service being sold to answer customer questions and provide solutions
I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.
based on 1 interview
Interview experience
based on 16 reviews
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Customer Care Executive
115
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