Capital Business Systems Customer Care Executive Interview Questions and Answers

I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers

• Focused on providing exceptional service

Handle escalations by listening to the customer, empathizing with their situation, offering solutions, and escalating to a supervisor if necessary.

• Listen actively to the customer's concerns and show empathy towards their situation.

• Offer solutions or alternatives to address the customer's issue.

• If unable to resolve the issue, escalate to a supervisor or higher authority for further assistance.

• Follow up with the customer...read more

I would expect a salary that is competitive and reflects my skills and experience in the customer care field.

• I am looking for a salary that is commensurate with my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Care Executives in this industry and location.

• I am open to discussing the salary package based on the overall compensation and benefits package offere...read more

I worked as a Customer Care Executive at XYZ Company.

• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service

My family background is diverse and supportive, with members from different professions and backgrounds.

• My father is a doctor and my mother is a teacher, so I have been exposed to different fields from a young age.

• I have a sibling who is an engineer and another who is an artist, which has taught me to appreciate different perspectives.

• We have always prioritized education and personal growth in our family, encouraging e...read more

I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

• I have worked in the customer service industry for over 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in handling customer complaints and resolving issues effectively.

• I have received multiple awards for my outstanding performance in customer care.

• I am fluent in mu...read more