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Capital Business Systems Customer Care Executive Interview Questions and Answers

Updated 2 Oct 2024

Capital Business Systems Customer Care Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Explain about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Focused on providing exceptional service

  • Answered by AI
  • Q2. How to handle escalation
  • Ans. 

    Handle escalations by listening to the customer, empathizing with their situation, offering solutions, and escalating to a supervisor if necessary.

    • Listen actively to the customer's concerns and show empathy towards their situation.

    • Offer solutions or alternatives to address the customer's issue.

    • If unable to resolve the issue, escalate to a supervisor or higher authority for further assistance.

    • Follow up with the customer...

  • Answered by AI

I applied via Job Fair and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I would expect a salary that is competitive and reflects my skills and experience in the customer care field.

    • I am looking for a salary that is commensurate with my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Care Executives in this industry and location.

    • I am open to discussing the salary package based on the overall compensation and benefits package offere...

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Care Executive at XYZ Company.

    • Handled customer inquiries and complaints via phone, email, and chat

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

  • Answered by AI
  • Q3. What is your family background?
  • Ans. 

    My family background is diverse and supportive, with members from different professions and backgrounds.

    • My father is a doctor and my mother is a teacher, so I have been exposed to different fields from a young age.

    • I have a sibling who is an engineer and another who is an artist, which has taught me to appreciate different perspectives.

    • We have always prioritized education and personal growth in our family, encouraging e...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

    • I have worked in the customer service industry for over 5 years.

    • I have a strong ability to empathize with customers and understand their needs.

    • I am skilled in handling customer complaints and resolving issues effectively.

    • I have received multiple awards for my outstanding performance in customer care.

    • I am fluent in mu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Want good communication skills and Stay confident

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

I applied via Other and was interviewed before Dec 2016. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Some gernal questions about your work experience

Interview Preparation Tips

Round: Resume Shortlist
Experience: Gud education.. And experience

General Tips: Final interview by the Asm.. And B. M
Skills: Communication, Body Language, Problem Solving, Leadership, Presentation Skills, Time Management

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Case Study 

About my ...CV and my approch to this company

Interview Preparation Tips

Topics to prepare for Samsung Sales Executive interview:
  • Your experience
  • Your beahaviour
  • Team Handling
  • Sales
  • Quality Control
Interview preparation tips for other job seekers - No need to say about this organization its very variable and relax posed company and as u know its a brand .

I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Discus about the product knowledge and how to sale in compare to other products

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly self confidence and grooming, dress sense, which company you have to go then completely knowledge to skills, communication skills

I applied via Recruitment Consulltant and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What is sales and marketing
  • Ans. 

    Sales and marketing are two interconnected activities that aim to promote and sell products or services to customers.

    • Sales involves the process of identifying potential customers, persuading them to purchase a product or service, and closing the sale.

    • Marketing encompasses activities such as market research, product development, advertising, and branding to create awareness and generate demand for the product or service...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be natural as your are.

I applied via Approached by Company and was interviewed in Dec 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Give your brief introduction , tell us something that is not mentioned in you resume.
  • Ans. Myself hritik , i am bca graduate from jnvu Jodhpur , i have been from last 3 years in this corporate sector , i have already worked with brands like canon , lumix , justdial , i have some more intrestes like reading novels , listing music , playing guitar sometimes singing as well , exploring places meeting new people.
  • Answered by Ritik Jawa
  • Q2. Tell us something about your last job experience , why do you think that you're fine for the placement , why we should give you this job.
  • Ans. Its been a glorious ride with the last brand i participated , i enjoyed my space and loved working with the team and mates , we have been from hard to harsh challenges and we saw them as opportunities to learn more and grow a lot. I m here because i had great time with last organization and now i wanna explore more , learn more soo i can grow myself more.
  • Answered by Ritik Jawa
  • Q3. Do you have any questions fo me.

Interview Preparation Tips

Topics to prepare for Canon Sales Executive interview:
  • Present G.k
  • Recent news , updates of company
  • Learn about your ownself
  • Knowledge about product they have
Interview preparation tips for other job seekers - Greet them with wishes as per your time schedule , be calm keep the flow with answers , be confident amd positive with your answers and this postiveness should be shown in your words and sentences and conversation , that confidence should shine from your face and eyes , make an good eye contact while delivering the interview , carry littel smile , interview is not about the knowledge you hold , it is all about the personality you have and how you handle situations and take decisions , be creative with some answers. And there you go , you'll definately got selected.

I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Good morning/afternoon/evening sir how may i help you
  • Q2. What are you looking in your future smartphone

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all you change your lifestyle for interview i mean dress code ( formal) and well maintain hygine clean cloths and clean shoe (formal) and ready for the interview after you reach first you should greet with smile. Its very important for interview and also eye contact
Naver hasitate not nervous feel be confident and speake politely not rude behaviour and listion carefully interviewer
After done your interview you say thanks with smile

Interview Questionnaire 

4 Questions

  • Q1. Which two things required in Sales?
  • Ans. 

    Two things required in Sales are communication skills and product knowledge.

    • Effective communication skills to understand customer needs and persuade them to buy

    • In-depth knowledge of the product or service being sold to answer customer questions and provide solutions

  • Answered by AI
  • Q2. Good communication skill Nd Confidence
  • Q3. What is Samsung is it Indian Company?
  • Q4. Samsung is a Own Brand Company nd it's South - korea Company. Samsung do not Competite with other brand ,samsung competite with own Model.

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. They ask about product knowledge
  • Ans. If you working in electronics they ask you washing machine technology n refrigerator n microwave this are large home appliances products in washing machines Samsung give you AI technology it’s mean you can operate your machine all over worldwide. & In refrigerator Samsung give you 5in1 convertible convertible means if you don’t need freezer section you can convert into fridge you kept veggies n fruit’s n its easy to c...
  • Answered Anonymously
  • Q2. They check confidant level

Interview Preparation Tips

Interview preparation tips for other job seekers - Give more interviews in different different companies you can analysis companies need n what they actually want.

Capital Business Systems Interview FAQs

How many rounds are there in Capital Business Systems Customer Care Executive interview?
Capital Business Systems interview process usually has 2 rounds. The most common rounds in the Capital Business Systems interview process are HR, Resume Shortlist and Aptitude Test.

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Capital Business Systems Customer Care Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Capital Business Systems Customer Care Executive Salary
based on 115 salaries
₹1 L/yr - ₹3 L/yr
19% less than the average Customer Care Executive Salary in India
View more details

Capital Business Systems Customer Care Executive Reviews and Ratings

based on 16 reviews

2.9/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

2.6

Salary

2.8

Job security

3.6

Company culture

2.5

Promotions

2.5

Work satisfaction

Explore 16 Reviews and Ratings
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