Canada Life IT Service Desk Analyst Interview Questions and Answers

30 question reasoning

Q1. Tell me about yourself Introduction
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Q2. Situation based questions
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Q1. Explain your self what is your goal Why you are selecting this
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Q2. What is your previous experience
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Q3. Why your left that one
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Q4. What is your favorite
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Q5. What is your native place
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Q1. What is bsod error
Ans. 
BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

• It usually includes a specific error code and a message indicating the cause of the error.

• Common causes of BSOD errors include hardware failures, driver issues, and softw...read more
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Q2. Bsod is blue screen error
Ans. 
BSOD stands for Blue Screen of Death, an error message displayed on Windows systems when a fatal system error occurs.
• BSOD is a common error message displayed on Windows systems when a fatal system error occurs

• It usually includes a stop code that can help identify the cause of the error

• BSOD can be caused by hardware issues, driver problems, or software conflicts
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Q1. Tell me about your previous job experience with details
Ans. Explain about it with good details with proper English
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Verbal logical quantitative

Q1. Tel me about youself.
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Q1. Tell me about your self?
Ans. 
I am an experienced IT professional with a strong background in service desk support.
• I have worked as an IT Service Desk Analyst for the past 5 years.

• I have a deep understanding of various IT systems and technologies.

• I am skilled in troubleshooting and resolving technical issues.

• I have excellent communication and customer service skills.

• I am familiar with ITIL best practices and have experience in incident management a...read more
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Q2. What is your current job profile and how day starts over here?
Ans. 
I am currently working as an IT Service Desk Analyst.
• My job involves providing technical support to end-users and resolving their IT-related issues.

• I handle incoming calls, emails, and tickets from users and prioritize them based on urgency.

• I troubleshoot hardware and software problems, assist with network connectivity, and provide guidance on IT policies and procedures.

• I also document and track issues, escalate comple...read more
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Q3. What's your current location?
Ans. 
I am currently located in New York City.
• I am based in the bustling city of New York.

• My current location is in the heart of the Big Apple.

• I am situated in the vibrant metropolis of New York City.
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Q4. Are you comfortable to work in rotational shifts?
Ans. 
Yes, I am comfortable working in rotational shifts.
• I have previous experience working in rotational shifts.

• I understand the importance of providing 24/7 support to users.

• I am adaptable and can easily adjust my schedule to accommodate different shifts.

• I am aware of the potential challenges of working in rotational shifts and I am prepared to handle them.

• I prioritize work-life balance and have strategies in place to main...read more
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Q5. What skills do you have?
Ans. 
I have a wide range of technical skills and excellent problem-solving abilities.
• Strong knowledge of computer hardware and software

• Proficient in troubleshooting and resolving technical issues

• Excellent communication and customer service skills

• Ability to prioritize and manage multiple tasks

• Experience with ITIL best practices

• Familiarity with remote desktop tools and ticketing systems
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Q6. Do you know about ticketing tools?
Ans. 
Yes, I am familiar with ticketing tools.
• I have experience using ticketing tools such as ServiceNow and JIRA.

• I understand how to create, update, and close tickets.

• I am able to prioritize tickets based on urgency and impact.

• I am familiar with using ticketing tools to track and report on service desk metrics.
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Q7. What are you job responsibilities in the current organization?
Ans. 
As an IT Service Desk Analyst, my job responsibilities in the current organization include providing technical support to end-users, troubleshooting hardware and software issues, and documenting incidents and resolutions.
• Providing technical support to end-users

• Troubleshooting hardware and software issues

• Documenting incidents and resolutions

• Responding to user inquiries and resolving problems via phone, email, or chat

• Esc...read more
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Q8. Why you are looking for a job change?
Ans. 
Looking for new challenges and growth opportunities.
• Seeking a more challenging role to enhance my skills and knowledge.

• Interested in working with a diverse team and learning from their expertise.

• Want to explore new technologies and stay updated with industry trends.

• Desire to take on more responsibilities and contribute to the success of a different organization.
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Q1. Do you know what is BSOD and how to resolve it?
Ans. 
BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a critical system error occurs.
• BSOD is a stop error screen that appears when the Windows operating system encounters a fatal system error.

• It is usually caused by hardware or driver issues, software conflicts, or system file corruption.

• To resolve BSOD, one can try restarting the computer, updating drivers, running har...read more
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Q2. What is IP address and how many classes are there in IPv4 addressing mode and what are there ranges?
Ans. 
IP address is a unique identifier assigned to devices on a network. There are 4 classes in IPv4 addressing mode with different ranges.
• IP address is a numerical label assigned to each device on a network

• IPv4 addressing mode has 4 classes: A, B, C, and D

• Class A ranges from 1.0.0.0 to 126.0.0.0

• Class B ranges from 128.0.0.0 to 191.255.0.0

• Class C ranges from 192.0.0.0 to 223.255.255.0

• Class D is reserved for multicast addres
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Q3. Name and Explain types of Network?
Ans. 
Types of networks include LAN, WAN, MAN, WLAN, PAN, SAN, CAN, and VPN.
• LAN (Local Area Network) - a network that connects devices within a limited area

• WAN (Wide Area Network) - a network that connects devices over a large geographical area

• MAN (Metropolitan Area Network) - a network that connects devices within a city or metropolitan area

• WLAN (Wireless Local Area Network) - a LAN that uses wireless connections

• PAN (Person...read more
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Q4. Have you heard about OSI reference model? How many layers are there in OSI model? Explain any 3 layers.
Ans. 
Answering about OSI reference model and its layers
• OSI reference model has 7 layers

• Physical layer deals with physical transmission of data

• Data link layer provides error-free transfer of data

• Network layer handles routing and logical addressing
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Q5. How we can find IP address of a system?
Ans. 
To find the IP address of a system, use the command prompt or network settings.
• Open command prompt and type 'ipconfig' to see the IP address

• Go to network settings and click on 'Properties' to see the IP address

• Use a network scanner tool to find IP addresses of all devices on the network
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Q6. Do you know how to configure Outlook?
Ans. 
Yes, I know how to configure Outlook.
• I am familiar with setting up email accounts in Outlook

• I can configure email settings such as incoming and outgoing servers

• I can troubleshoot common issues such as connection problems or syncing errors

• I am knowledgeable about setting up rules and filters for organizing emails

• I can assist users with importing and exporting data from Outlook
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Q7. What is Active Directory and What are its uses?
Ans. 
Active Directory is a directory service that stores information about network resources and enables centralized management.
• Active Directory is used to manage and organize users, computers, and other network resources in a Windows domain.

• It provides authentication and authorization services, allowing users to access resources based on their permissions.

• Active Directory enables single sign-on, where users can log in once...read more
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Q8. Do you how to create and manage Users and Groups?
Ans. 
Yes, I know how to create and manage Users and Groups.
• To create a user, use the appropriate command or tool provided by the operating system or directory service.

• To manage users, you can modify their properties, reset passwords, enable or disable accounts, and assign permissions.

• To create a group, use the command or tool provided by the operating system or directory service.

• To manage groups, you can add or remove membe...read more
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Q9. What is ITIL? What is difference between Incident and service request?
Ans. 
ITIL is a framework for IT service management. Incident is an unplanned interruption while service request is a planned request.
• ITIL stands for Information Technology Infrastructure Library

• It is a framework for IT service management

• It provides guidelines for delivering IT services efficiently and effectively

• Incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service

• Service requ...read more
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Aptitude test was a online test of 30 minutes to test listening, typing, speaking, writing, grammar and sentence forming ability. It was to test communication.

Q1. About your old experience and your ticket tool skills
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Q1. Discuss with Team Manager for an location and salary structure
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Q1. Basic questions on types of vpn, SQL, and degree related
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Q2. There are many types of vpn .
Ans. 
There are many types of VPN (Virtual Private Network) such as SSL VPN, IPsec VPN, PPTP VPN, L2TP VPN, and OpenVPN.
• SSL VPN: Secure Socket Layer VPN for secure remote access

• IPsec VPN: Internet Protocol Security VPN for secure communication over the internet

• PPTP VPN: Point-to-Point Tunneling Protocol VPN for easy setup

• L2TP VPN: Layer 2 Tunneling Protocol VPN for secure data transmission

• OpenVPN: Open-source VPN solution fo
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