BYJU'S Call Center Representative Interview Questions and Answers

Golden rules of account include accuracy, confidentiality, and professionalism.

• Accuracy is key in maintaining correct information for customers.

• Confidentiality is crucial in protecting sensitive customer data.

• Professionalism ensures a positive interaction with customers.

• Examples: Double-checking account details, keeping customer information secure, maintaining a polite and helpful demeanor.

Testing voice process involves assessing the candidate's communication skills, clarity, tone, and ability to handle customer queries effectively.

• Evaluate pronunciation and enunciation

• Assess tone and pitch of voice

• Test ability to handle difficult customers

• Check for active listening skills

• Evaluate problem-solving abilities through role-play scenarios