BYJU'S Sales Manager Interview Questions and Answers

I faced a tough situation when a key client threatened to cancel a major contract due to a service issue.

• Stay calm and listen to the client's concerns

• Apologize for the mistake and take responsibility

• Offer solutions to rectify the issue and prevent it from happening again

• Negotiate to salvage the contract by providing additional value or concessions

I will analyze the reasons for not meeting the target, create a plan to address the issues, motivate the team, and work towards achieving the target in the next period.

• Analyze the reasons for not meeting the target

• Identify areas of improvement and create a plan to address them

• Motivate the sales team to boost performance

• Set realistic goals and work towards achieving them

• Monitor progress closely and make necessary adjust...read more

To handle objections in sales, focus on the long-term value and benefits of the product or service.

• Listen to the customer's objections and concerns

• Address their objections with relevant information and examples

• Highlight the long-term benefits and value of the product or service

• Connect the product or service to the customer's specific needs and goals

• Offer solutions or alternatives to overcome their objections

• Provide tes...read more