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BT Group Technical Support Engineer Interview Questions and Answers

Updated 30 Aug 2021

BT Group Technical Support Engineer Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What were the behaviours you were following over the chat
  • Ans. Probing , warm and friendly, active reading
  • Answered Anonymously
  • Q2. What are the parameters of chat
  • Ans. 

    Chat parameters include message content, sender, receiver, timestamp, and chat history.

    • Message content: The actual text or media being sent in the chat

    • Sender: The person or entity sending the message

    • Receiver: The person or entity receiving the message

    • Timestamp: The date and time when the message was sent

    • Chat history: Previous messages exchanged between sender and receiver

  • Answered by AI
  • Q3. How to improve quality of chat
  • Ans. 

    To improve quality of chat, focus on clear communication, active listening, and timely responses.

    • Use clear and concise language

    • Avoid technical jargon

    • Listen actively to the customer's concerns

    • Respond in a timely manner

    • Provide accurate and helpful information

    • Be empathetic and understanding

    • Offer solutions or alternatives

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q4. Placement of words and resolution over the chat
  • Ans. 

    Placement of words and resolution over chat is important for effective communication.

    • Use proper grammar and punctuation

    • Avoid using all caps or excessive emojis

    • Be clear and concise in your messages

    • Adjust resolution settings to ensure clear display of text

    • Use appropriate font size and style for readability

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific and to the point show your knowledge and confidence that is it

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via campus placement at Thapar Institute of Engineering and Technology (TIET) and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

45 minutes online test

Round 2 - Technical 

(1 Question)

  • Q1. Why do you want to join Ericsson?
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(4 Questions)

  • Q1. Mechanical tools
  • Q2. Mechanical instrument
  • Q3. Mechanical Engineer
  • Q4. ITIwith diploma mechanical, Turner experience holder

I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Technical questions Profile related Last year Project
  • Q2. HR round questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Please check job description and job details then apply for it.

I applied via Referral and was interviewed in Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Question put behalf on mentioned technology in resume
Round 3 - Technical 

(1 Question)

  • Q1. Question put ob Previous experience related
Round 4 - HR 

(1 Question)

  • Q1. Hr policies regarding

Interview Questionnaire 

2 Questions

  • Q1. The interviewer always asks these questions. 1. introduce your self, 2.why should we hire you, 3.where do you see yourself after 5 years, 4.why do you want to work in our company,5. What is your strength,6...
  • Q2. Can you work under pressure?

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you want to go for an interview or telephonic interview,prepare for these questions answers from YouTube the best platform for learning.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What is Ss7 and charging flow
  • Ans. 

    SS7 (Signaling System 7) is a set of telecommunication protocols used to set up and manage phone calls in a network. Charging flow refers to the process of billing customers for services rendered.

    • SS7 is a signaling protocol used in telecommunication networks to establish connections and exchange information between network elements.

    • Charging flow involves tracking usage of services by customers and generating bills acco...

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Python coding and postgres
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Total 10 year experience 5 year experience in airtel technical support & team leader
  • Q2. Fiver year experience in airtel
  • Ans. 

    I do not have five years of experience in Airtel.

    • Answered by AI

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Total 10 years experience technical engineer
    Five years experience in airtel technical engineer

    I applied via Job Fair and was interviewed in Mar 2022. There was 1 interview round.

    Round 1 - HR 

    (3 Questions)

    • Q1. What are your salary expectations?
    • Q2. What is your family background?
    • Q3. Tell me about yourself.

    Interview Preparation Tips

    Interview preparation tips for other job seekers - I am interested in this job technical support engineer
    Interview experience
    4
    Good
    Difficulty level
    -
    Process Duration
    2-4 weeks
    Result
    Selected Selected

    I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
    View all tips
    Round 2 - Technical 

    (2 Questions)

    • Q1. Depends on mood and resume you provided, Question are from Resume. and Technical thing what so ever is mentioned.
    • Q2. All Ans Must be in proper manner what so ever required to them they only shortlisted those Resume Only.

    Interview Preparation Tips

    Interview preparation tips for other job seekers - No any tips.
    all the best...

    BT Group Interview FAQs

    What are the top questions asked in BT Group Technical Support Engineer interview?

    Some of the top questions asked at the BT Group Technical Support Engineer interview -

    1. What are the parameters of ch...read more
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    BT Group Technical Support Engineer Salary
    based on 43 salaries
    ₹3 L/yr - ₹10.5 L/yr
    43% more than the average Technical Support Engineer Salary in India
    View more details

    BT Group Technical Support Engineer Reviews and Ratings

    based on 12 reviews

    2.0/5

    Rating in categories

    2.7

    Skill development

    1.8

    Work-life balance

    3.1

    Salary

    2.2

    Job security

    2.6

    Company culture

    1.8

    Promotions

    1.6

    Work satisfaction

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