BT Group Technical Support Engineer Interview Questions and Answers

Chat parameters include message content, sender, receiver, timestamp, and chat history.

• Message content: The actual text or media being sent in the chat

• Sender: The person or entity sending the message

• Receiver: The person or entity receiving the message

• Timestamp: The date and time when the message was sent

• Chat history: Previous messages exchanged between sender and receiver

To improve quality of chat, focus on clear communication, active listening, and timely responses.

• Use clear and concise language

• Avoid technical jargon

• Listen actively to the customer's concerns

• Respond in a timely manner

• Provide accurate and helpful information

• Be empathetic and understanding

• Offer solutions or alternatives

• Follow up to ensure customer satisfaction

Placement of words and resolution over chat is important for effective communication.

• Use proper grammar and punctuation

• Avoid using all caps or excessive emojis

• Be clear and concise in your messages

• Adjust resolution settings to ensure clear display of text

• Use appropriate font size and style for readability