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BT Group Technical Support Engineer Interview Questions and Answers

Updated 30 Aug 2021

BT Group Technical Support Engineer Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What were the behaviours you were following over the chat
  • Ans. Probing , warm and friendly, active reading
  • Answered Anonymously
  • Q2. What are the parameters of chat
  • Ans. 

    Chat parameters include message content, sender, receiver, timestamp, and chat history.

    • Message content: The actual text or media being sent in the chat

    • Sender: The person or entity sending the message

    • Receiver: The person or entity receiving the message

    • Timestamp: The date and time when the message was sent

    • Chat history: Previous messages exchanged between sender and receiver

  • Answered by AI
  • Q3. How to improve quality of chat
  • Ans. 

    To improve quality of chat, focus on clear communication, active listening, and timely responses.

    • Use clear and concise language

    • Avoid technical jargon

    • Listen actively to the customer's concerns

    • Respond in a timely manner

    • Provide accurate and helpful information

    • Be empathetic and understanding

    • Offer solutions or alternatives

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q4. Placement of words and resolution over the chat
  • Ans. 

    Placement of words and resolution over chat is important for effective communication.

    • Use proper grammar and punctuation

    • Avoid using all caps or excessive emojis

    • Be clear and concise in your messages

    • Adjust resolution settings to ensure clear display of text

    • Use appropriate font size and style for readability

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific and to the point show your knowledge and confidence that is it

Skills evaluated in this interview

Interview questions from similar companies

I applied via Campus Placement and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What are new technologies you learnt?
  • Q2. Which technical books you read?
  • Ans. 

    I have read several technical books on programming languages, algorithms, and software design.

    • Clean Code by Robert C. Martin

    • The Pragmatic Programmer by Andrew Hunt and David Thomas

    • Cracking the Coding Interview by Gayle Laakmann McDowell

    • Design Patterns: Elements of Reusable Object-Oriented Software by Erich Gamma, Richard Helm, Ralph Johnson, and John Vlissides

  • Answered by AI
  • Q3. How could you solve problem of customer without customer care help?
  • Ans. 

    By providing self-service options and resources, such as FAQs and online documentation.

    • Create a comprehensive FAQ section on the company's website

    • Develop an online knowledge base with step-by-step guides and troubleshooting tips

    • Offer live chat support with automated responses and chatbots

    • Provide video tutorials and instructional videos

    • Implement a community forum where customers can help each other

  • Answered by AI
  • Q4. Any question for me?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be comfortable in any one programming language and ready for case study.

I applied via Naukri.com and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Linux servers questions, past experience tools amd technologies

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask many questions but work will something else.

Interview Questionnaire 

1 Question

  • Q1. 1. difference between applicationContext and beanFactory. 2. questions related to synchronization in multi threading.

I appeared for an interview before May 2016.

Interview Preparation Tips

College Name: GPREC kurnool

Interview Questionnaire 

1 Question

  • Q1. Questions asked about products knowledge, roles and responsibilities

Interview Preparation Tips

Round: Manger Round
Experience: Questions asked about products knowledge, roles and responsibilities

I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. On Java

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall it went good

Interview Questionnaire 

4 Questions

  • Q1. Write a C code for printing Febonacci Series upto n elements
  • Ans. 

    C code for printing Fibonacci Series upto n elements

    • Declare three variables to store the current, previous and next numbers in the series

    • Initialize the previous and current variables to 0 and 1 respectively

    • Use a loop to print the next number in the series by adding the previous two numbers

    • Loop should run n times to print n elements in the series

  • Answered by AI
  • Q2. Question related to family background
  • Q3. What are your hobbies?
  • Q4. What are your strengths and weaknesses?

Interview Preparation Tips

Round: Test
Experience: Questions were from easy to moderate level. No negative marking, so attempt all.
Tips: Keep your mind open and practice aptitude problems on a daily basis.

Round: Group Discussion
Experience: There were 21 students selected out of which two teams of 10 and 11 students were formed. Both the groups were given a topic and each one of us had to express our views.
Tips: Don't get nervous, just speak whatever you think. Don't yell or speak at loudly, just keep calm and put your points forward.
Duration: 20 minutes

Round: Technical Interview
Experience: Apart from the above questions some puzzles and DBMS questions and a few basic C questions were also asked. We were given enough time to think and answer.
Tips: Do not be in a hurry. Think properly what you are going to say, whether it is right or not and then only answer.

Round: HR Interview
Experience: The HR round was a good one. He tried to test my thinking capabilities and reasoning capabilities
Tips: Answer every question honestly.

General Tips: All the four rounds were elimination rounds and the final result was announced based on cumulative performance. So, be patient and give your best.
Skill Tips: Try to answer every properly
Skills: IQ, Basic Coding Skills, Problem Solving Skills
College Name: NIT ALLAHABAD
Motivation: The company visited our college campus. Also, one of my relatives in in Ericsson at a very high  post and is quite happy working here.

Skills evaluated in this interview

I appeared for an interview in Mar 2017.

Interview Questionnaire 

8 Questions

  • Q1. Basics of networking
  • Q2. Data structures
  • Q3. Sql
  • Q4. Introduction
  • Q5. Final year project
  • Q6. Why should I hire you?
  • Ans. 

    I have the technical skills, experience, and passion to deliver high-quality software solutions.

    • I have a strong background in programming languages such as Java, Python, and C++.

    • I have experience working on complex software projects and collaborating with cross-functional teams.

    • I am passionate about staying up-to-date with the latest technologies and trends in software development.

    • I am a quick learner and have a strong...

  • Answered by AI
  • Q7. Why Ericsson?
  • Ans. 

    Ericsson is a global leader in telecommunications technology with a strong focus on innovation and career development.

    • Global leader in telecommunications technology

    • Strong focus on innovation

    • Opportunities for career development

  • Answered by AI
  • Q8. About relocation

Interview Preparation Tips

Round: Test
Experience: The test which I wrote was based on cocubes. quants was easy, one can easily score 50 percent if they refer rs agarwal and logical was easy but it takes more time and verbal was neither easy nor tough. One thing I want to advice try doing verbal first so that u can save time and then go to quant and logical. After the test we got the results out of 160 students 51 cleared the test. I was one among them.
Duration: 45 minutes
Total Questions: 45

Round: Technical Interview
Experience: Keep ur cool in the technical. people are friendly. Think before you answer twice they may ask u puzzles as well. So be prepared for it. Final year project is a must, they are gonna ask u the details how you implement stuffs in your project. After my technical out of 51 students around 30 cleared this round. I was one among them.

Round: HR Interview
Experience: Don't be scared guys. Hr is just a casual one. finally around 15 were selected from my college including me. I am very happy with the result. best of luck guys. Do well!!!
Tips: Keep your cool. stay confident that's all I can tell. Once you clear technical one can easily clear Hr round.

Skills: Communication, Technical Skill
College Name: JSS Academy of Technical Education - JSSATE

I appeared for an interview in Feb 2017.

Interview Preparation Tips

Round: Test
Experience: It was a simple aptitude test in which around 150 students cleared the test.
Duration: 1 hour
Total Questions: 40

Round: Test
Experience: Three programs were given and we had to write the code in either java ,c or c++ and get the required output.Around 90 students cleared this round.
Duration: 1 hour 30 minutes
Total Questions: 3

College Name: VIT Vellore

BT Group Interview FAQs

What are the top questions asked in BT Group Technical Support Engineer interview?

Some of the top questions asked at the BT Group Technical Support Engineer interview -

  1. What are the parameters of ch...read more
  2. How to improve quality of ch...read more
  3. Placement of words and resolution over the ch...read more

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BT Group Technical Support Engineer Salary
based on 43 salaries
₹3 L/yr - ₹10.5 L/yr
40% more than the average Technical Support Engineer Salary in India
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2.0/5

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