BookMyShow Customer Service Executive Interview Questions and Answers

Q1. Can you provide a self-introduction?
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and complaints

• I am proficient in using CRM systems and other customer service tools

• I have a track record of meeting and exceeding customer satisfaction goals
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Q2. Can you describe your background?
Ans. 
I have a strong background in customer service with experience in handling various customer inquiries and resolving issues.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries via phone, email, and chat

• Skilled in resolving customer issues and providing solutions

• Familiar with CRM systems and ticketing platforms

• Received positive feedback from customers for excellent service
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Q1. Tell me about yourself
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Q2. How many years of experience do you have in this field
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Q3. What is your notice period
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Q4. Are you flexible with working on weekends
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Q1. Tell me about your self
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Q2. How good are you in excel
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Q3. Tell me about your role in the process
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Q4. How soon you can join us
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Work is workship , customer are god

Q1. Introducing yourself
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Q1. Tell me something about your self & work experience?
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Q2. Why are you change job?
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Q1. Why are you changed your current job ?
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Q1. HR Check your confidance
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Q1. What about yourself?
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Q2. Where from live?
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What will you do if you face a problem while working?

What will you do if you face a problem while working?

Q1. Tell me about your self ?
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Q2. Tell me about your last weekend ?
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Q3. Where do you see yourself in 5 years ?
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Q4. What do you know about online transaction ?
Ans. 
Online transactions refer to the process of electronically transferring money or making payments over the internet.
• Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

• They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

• Security measures such as encryption and authentication are crucial to protect sensitive in...read more
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Q5. What do you know about paytm?
Ans. 
Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
• Founded in 2010 by Vijay Shekhar Sharma

• Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

• Allows users to transfer money to friends and family

• Provides cashback and discounts on transactions

• Has a digital wallet feature for storing money
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Q1. Why should we hire you?
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Q2. What about your self ??
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We are 10 people are giving gd one by one

This was telly calling round

Q1. That was my final round...HR was asking about my studies experience and was taking my introduction etc...
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Q2. Introduction Experience Studies Suitable for come office
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