Netmeds.com Customer Service Officer Interview Questions and Answers

Q1. Job profile and market knowledge of your area
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SQL + Python based questions

Q1. More SQL + simple aptitude problems
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Q2. Questions on joins, group by etc. Other questions on average speed, guesstimates.
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A data set was given and the questions were asked around strategies to handle cancellations.

The coding test was divided in 4 sections:
1> Java and SpringBoot multiple choice questions
The question topics included, multihreading, springboot context, security

2> Leetcode style program question 1 - Easy

3> Leetcode style program question 2 - Medium
Length of longest consecutive ones by at most one swap.

4> Sql query question

Q1. Salary discussion
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Q2. Expected salary vs what they can offer
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Support Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further.

• I believe that fair compensation is important for job satisfaction and motivation.
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Q2. Share details of your previous job.
Ans. 
I worked as a Customer Support Executive at XYZ Company.
• Handled customer inquiries and provided solutions

• Assisted customers in troubleshooting technical issues

• Resolved customer complaints and ensured customer satisfaction

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to resolve customer issues

• Provided product information and recommendations to customers

• Met or ex
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Q3. Why should we hire you?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• I have a proven track record of providing exceptional customer service.

• I am skilled in handling difficult customers and resolving their issues effectively.

• I have a deep understanding of our products/services and can provide accurate information to customers.

• I am a quick learner and can adapt to new technologies and ...read more
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Q4. Why are you looking for a change?
Ans. 
Seeking new challenges and growth opportunities.
• Looking for a more challenging role

• Seeking opportunities for professional growth

• Interested in expanding my skill set

• Want to work in a more dynamic and innovative environment
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Q5. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.
• Advancing to a senior position in customer support

• Leading and managing a team of customer support executives

• Contributing to the company's growth through excellent customer service

• Continuing to enhance my skills and knowledge in customer support

• Building strong relationships with customers and ensuring
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Q6. What are your strengths and weaknesses?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.
• Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

• Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.

• Weakness: Being ...read more
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Q7. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• Over 5 years of experience in customer support roles

• Proficient in handling customer inquiries and resolving issues

• Skilled in using CRM software and ticketing systems

• Excellent communication and problem-solving skills

• Received multiple positive customer feedback and recognition
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Prepare few basic apti questions

Be a active participant and always very keen listner to others words, and take initiation and try yo conclude by yourself.

Q1. Again some basic questions based on your CV, and be true to the details what you have given details in CV.
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