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Swiggy Senior Customer Service Executive Interview Questions and Answers

Updated 11 Oct 2020

Swiggy Senior Customer Service Executive Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, apti, psychomatrix, personal round with manager , hr round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Swiggy likes confident people. Being confident is the key.....

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. The first round was telephonic round, in which you have to give your introduction and then they will ask whether you know excel or not. Second round was video interview they asked from my resume from my i...
  • Q2. One question was how will you add new seller to Im.

Interview Preparation Tips

Interview preparation tips for other job seekers - difference between B2B and B2C company. They will ask questions from your interest and from the resume.Also learn basic of excels like vlookup, hlookup etc.

I applied via Naukri.com and was interviewed before Nov 2018. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself.
  • Q2. What drives you to be in the field of Customer service & operations?
  • Q3. Why do you feel that you are the right choice for this job?
  • Q4. Communication is a crucial part of this job. How much you are comfortable with that.?

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Work on the communication skills before the interview.
2. Answer with confidence.
3. Try to relate the answers with your real life situations.
4. Well groomed Look
5. Have a Positive Body language.

Interview Questionnaire 

8 Questions

  • Q1. H.R speaks with you and decides the process and role that would suit u better since they have multiple roles inside.
  • Q2. Tell me about yourself
  • Ans. 

    Experienced Senior Executive with a proven track record in leading teams and driving business growth.

    • Over 10 years of experience in senior leadership roles

    • Successfully implemented strategic initiatives resulting in increased revenue by 30%

    • Strong background in team management and fostering a positive work culture

    • Skilled in developing and executing business plans to achieve organizational goals

  • Answered by AI
  • Q3. Previous experience
  • Q4. Questions about previous experience mostly
  • Q5. Previous experience and in depth technical questions about the same
  • Q6. Why should i hire you and what makes u different from my current employees?
  • Ans. 

    I bring a unique combination of experience, skills, and leadership qualities that will drive success in this role.

    • I have a proven track record of exceeding targets and delivering results in previous roles.

    • My strong leadership skills have enabled me to successfully lead teams and drive collaboration.

    • I possess a diverse skill set that includes strategic planning, problem-solving, and effective communication.

    • I am highly a...

  • Answered by AI
  • Q7. If there is no scope for development in this company will u still join us?
  • Ans. 

    Yes, I would still consider joining the company even if there is no scope for development.

    • I believe in the company's values and culture, which are important to me.

    • I am confident in my ability to contribute positively to the company's success in other ways.

    • I am open to taking on new challenges and responsibilities within my current role.

    • I value job stability and long-term growth potential within the organization.

  • Answered by AI
  • Q8. Are you willing to sign a 2 year contract with us?
  • Ans. 

    Yes, I am willing to sign a 2 year contract with the company.

    • I am committed to the company's goals and vision

    • I understand the importance of stability and long-term commitment

    • I am confident in my abilities to contribute positively to the organization over the next 2 years

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: topic no 1: "is India ready for war?"
topic no 2: "effects of social media"
group of 10 people were asked to talk about any one of the above mentioned topic for 1 min. Out of 10 m 2 people were selected.

I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my last company experiences
  • Q2. About my family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Everything was good

I applied via Naukri.com and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why are you looking for a change?
Round 3 - One-on-one 

(1 Question)

  • Q1. Your precious work related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be sure about you previous exp

I applied via Naukri.com and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why are you looking for a change?
Round 3 - One-on-one 

(1 Question)

  • Q1. Your precious work related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be sure about you previous exp
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Work experience
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Can you handle pressure
  • Ans. 

    Yes, I can handle pressure effectively by staying calm, prioritizing tasks, and seeking support when needed.

    • I have a proven track record of successfully managing high-pressure situations.

    • I remain calm and composed under stressful circumstances.

    • I prioritize tasks and focus on the most important ones first.

    • I seek support from my team or colleagues when necessary.

    • I have experience in handling tight deadlines and deliverin...

  • Answered by AI
  • Q2. Can you handle the hiring pressure

Interview Preparation Tips

Interview preparation tips for other job seekers - If u want to save your self from hell, donot go to lenskart.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic introduction about self
  • Q2. Educational qualifications, experience

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD organization, comfortable environment for work Managing director is very polite

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Swiggy Senior Customer Service Executive Salary
based on 40 salaries
₹3 L/yr - ₹5.6 L/yr
19% more than the average Senior Customer Service Executive Salary in India
View more details

Swiggy Senior Customer Service Executive Reviews and Ratings

based on 13 reviews

4.1/5

Rating in categories

4.3

Skill development

4.1

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4.5

Salary

3.5

Job security

4.2

Company culture

3.1

Promotions

3.8

Work satisfaction

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