BNP Paribas Support Analyst Interview Questions and Answers

DHCP (Dynamic Host Configuration Protocol) is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP server assigns IP addresses to devices on a network

• DHCP clients request IP addresses from the DHCP server

• DHCP lease time determines how long an IP address is valid for

• DHCP uses UDP port 67 for server and port 68 for client communication

VPN stands for Virtual Private Network, a technology that allows users to securely access a private network over a public network.

• VPN creates a secure and encrypted connection between the user's device and the private network.

• It masks the user's IP address and encrypts data to ensure privacy and security.

• VPN can be used to access restricted websites, secure remote access to a company's network, and protect data while u...read more

I will face customers with a friendly and professional attitude, actively listening to their concerns and providing timely solutions.

• Greet the customer with a smile and friendly tone

• Listen actively to their concerns without interrupting

• Ask clarifying questions to fully understand the issue

• Provide timely and effective solutions

• Follow up to ensure the issue is resolved to their satisfaction

I am highly efficient and always strive to complete tasks quickly without sacrificing quality.

• I prioritize tasks based on urgency and impact on users

• I constantly look for ways to streamline processes and improve efficiency

• I have a track record of resolving issues promptly and effectively

• I am proficient in troubleshooting and problem-solving techniques

DHCP is a network protocol that automatically assigns IP addresses to devices. FSMO rules are roles in Active Directory that control specific operations.

• DHCP stands for Dynamic Host Configuration Protocol

• DHCP automatically assigns IP addresses to devices on a network

• FSMO (Flexible Single Master Operations) roles are specialized roles in Active Directory that control specific operations like schema master, domain naming

To set firewall outside policy, you need to adjust the rules and configurations to allow or block specific traffic.

• Review the current firewall policy to understand what is allowed and what is blocked

• Identify the specific traffic or IP addresses that need to be allowed or blocked

• Adjust the firewall rules and configurations accordingly

• Test the changes to ensure they are working as intended