Block Inc Fraud Specialist Interview Questions and Answers

Q1. Tell about your self
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Q2. How long will you work here
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Q1. Tell about your self?
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Q2. How long will You work here?
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I plan to work here for the foreseeable future, as I am excited about the opportunities for growth and development within the company.
• I am committed to contributing to the success of the team and the organization

• I see potential for advancement and learning opportunities within the company

• I am excited about the projects and initiatives currently in progress at the company
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Q1. Tell me about your self
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Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
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Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
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BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. What is a chargeback, and what is the process involved in handling chargebacks?
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A chargeback is a reversal of a transaction made by a customer, typically due to fraud or dissatisfaction.
• A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer.

• The process involves the merchant receiving a notification of the chargeback and providing evidence to dispute it.

• If the chargeback is upheld, the funds are taken back from the merchant and returned to the customer.

• Comm...read more
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Q2. What is the dispute life cycle?
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The dispute life cycle refers to the stages involved in handling and resolving a dispute or fraud case.
• Identification of the dispute or fraud

• Investigation and gathering of evidence

• Resolution or decision-making

• Communication with all parties involved

• Closure and monitoring for potential recurrence
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Q3. What are the different types of fraud?
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Different types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.
• Identity theft: When someone steals personal information to commit fraud.

• Credit card fraud: Unauthorized use of someone's credit card information.

• Insurance fraud: Falsifying information to make false insurance claims.

• Investment fraud: Deceiving investors for financial gain.

• Online fraud: Fraud committed through the
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Q4. What is the difference between a debit card and a credit card?
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Debit cards are linked to a checking account and funds are withdrawn directly, while credit cards allow you to borrow money up to a certain limit.
• Debit cards are linked to a checking account, while credit cards are a form of borrowing.

• Debit card transactions are deducted directly from your checking account balance, while credit card transactions are added to your credit card balance.

• Debit cards do not charge interest a...read more
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Q5. What is the difference between a dispute and a chargeback?
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Dispute is initiated by the cardholder, while chargeback is initiated by the card issuer.
• Dispute is when a cardholder questions a charge on their statement, while chargeback is when the card issuer reverses a transaction due to fraud or other reasons.

• Disputes are resolved between the cardholder and merchant, while chargebacks involve the card issuer and merchant.

• Disputes can be resolved without involving the card issue...read more
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Q6. Explain the chargeback cycle?
Ans. 
The chargeback cycle is the process where a cardholder disputes a transaction and the funds are returned to them.
• 1. Cardholder notices a transaction they don't recognize on their statement

• 2. Cardholder contacts their bank to dispute the charge

• 3. Bank investigates the claim and if valid, initiates a chargeback

• 4. Merchant receives notification of the chargeback and can provide evidence to dispute it

• 5. Funds are temporari...read more
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Q7. What is an ACH?
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ACH stands for Automated Clearing House, a network that facilitates electronic money transfers between bank accounts.
• ACH is commonly used for direct deposit of paychecks, bill payments, and transferring funds between accounts.

• ACH transactions are processed in batches and can take 1-3 business days to complete.

• Examples of ACH transactions include online bill payments, vendor payments, and transferring money between pers
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Q8. What is a card network, and explain how does it operate?
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A card network is a company that processes credit and debit card transactions between merchants and card issuers.
• Card networks facilitate the authorization, clearing, and settlement of transactions.

• They set the rules and standards for card transactions, such as security protocols and interchange fees.

• Examples of card networks include Visa, Mastercard, American Express, and Discover.
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Q1. How soon I can join
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Q2. Why you want to join
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Q1. They mentioned that we will be working from Google office with facilities like food and transport. Which was true but they did not mention that it was not permanent as we are the vendors
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Q2. Don’t remember much
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We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.

Q1. Questions on excel
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Q2. Question related to different types of fraud
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Q1. Tell me something about yourself
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Q2. Tell me abouyou family and what is your exact work in a company
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Q1. Have you worked on any project and if you succeed or not
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Q2. If you have received the load of 6000 in a day how will you manage that
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I would prioritize tasks, delegate responsibilities, and ensure efficient communication to manage the load of 6000 in a day.
• Prioritize tasks based on urgency and importance

• Delegate responsibilities to team members based on their strengths and workload

• Ensure clear communication channels to avoid bottlenecks and delays

• Monitor progress regularly and make adjustments as needed

• Utilize technology and automation tools to stre
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