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Blackberrys

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4.1

based on 460 Reviews

Video summary

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Blackberrys Customer Care Executive Interview Questions and Answers

Updated 23 Sep 2022

Blackberrys Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 23 Sep 2022

I applied via Recruitment Consulltant

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(3 Questions)

Q1. Kpi & kra is must important to know about this soft technical function how to implement a organization

View 2 more answers

Q2. What is the important of kra as a store manager?

Ans.

KRA is important for store managers as it helps in setting goals, measuring performance and improving overall efficiency.

KRA stands for Key Result Areas and helps in defining the objectives and goals of the store.
It helps in measuring the performance of the store and its employees against the set goals.
KRA also helps in identifying areas of improvement and taking corrective actions to improve overall efficiency.
For exa...

Answered by AI

View 2 more answers

Q3. Who will you make a plan then store 20% growth a year explain?

Ans.

To achieve 20% growth a year, I will create a detailed plan that includes market research, identifying areas of improvement, and implementing strategies to increase customer satisfaction and retention.

Conduct market research to identify areas of growth potential
Analyze customer feedback to identify areas of improvement
Implement strategies to increase customer satisfaction and retention
Regularly review and adjust the pl...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If need a job any retail sector must prepare
Visual knowledge and good understanding erp software like wizard, shoppers and etc

Top trending discussions

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Career Advice

monumentalraita

works at

Aditya Birla Fashion and Retail

Looking for a advice to choose the company

I'm currently working at Aditya Birla fashion in planning role of CTC 4.7 LPA in Bangalore . I got an opportunity in Decathlon for the role in supply chain of CTC 7.7L fixed ( 8.5L CTC ) in madurai - Tamilnadu. My only concern on location it's rural area . I'm on my confusion to accept or not ? Pls give some advice on this

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Interview questions from similar companies

Customer Care Associate Interview Questions & Answers

Aditya Birla Fashion and Retail

Anonymous

posted on 29 Oct 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via campus placement at Institute of Professional Education and Research, Bhopal and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(3 Questions)

Q1. Tell me about yourself

Add your answer

Q2. What is customer centricity

Ans.

Customer centricity is a business approach that focuses on creating positive customer experiences and building strong relationships.

Putting the customer at the center of all business decisions
Understanding and meeting customer needs and expectations
Providing excellent customer service and support
Building long-term relationships with customers
Seeking feedback and continuously improving based on customer input

Answered by AI

Add your answer

Q3. What are the values of ABFRL

Ans.

The values of ABFRL include customer centricity, innovation, integrity, teamwork, and excellence.

Customer centricity: Putting the customer at the center of all decisions and actions.
Innovation: Constantly seeking new and creative solutions to improve products and services.
Integrity: Upholding honesty, transparency, and ethical behavior in all interactions.
Teamwork: Collaborating effectively with colleagues and partners...

Answered by AI

Add your answer

Customer Service Associate Interview Questions & Answers

Arvind Group

Anonymous

posted on 23 Nov 2020

Interview Questionnaire

1 Question

Q1. What exactly you are here

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - interview is not an problem here, about work i can say, there will be no fixed weekoff, salary low, high timing, leave may be or not be permitted its only based on store manager mind set, but it is a rule if emergency you have give leave , but they , they dont encourage your work done, they just want to clear that work, they dont even worry any scratches or if blood coming only they need work they dont even bring firstaid kid we have too go and ask, simply we can say you need be worked as SLAVE .

Customer Care Associate Interview Questions & Answers

Aditya Birla Fashion and Retail

Suraj Kumar

posted on 22 Aug 2022

I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - HR

(2 Questions)

Q1. Introduction, why would you like to join this industry?

Ans. This industry is fastest growing industry in India.

Answered by Suraj Kumar

Add your answer

Q2. What is customer service?

Ans.

Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information, guidance, and solutions to customers.
Customer service aims to ensure customer satisfaction and build long-term relationships.
Examples of customer service include answering phone ...

Answered by AI

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Work hard . Be smart. Be punctual. When you follow this. You will definitely grow in this industry and achieve the promotion.

Blackberrys Interview FAQs

How many rounds are there in Blackberrys Customer Care Executive interview?

Blackberrys interview process usually has 2 rounds. The most common rounds in the Blackberrys interview process are Resume Shortlist and HR.

How to prepare for Blackberrys Customer Care Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Blackberrys. The most common topics and skills that interviewers at Blackberrys expect are Customer Handling, Customer Service, English and customer care.

What are the top questions asked in Blackberrys Customer Care Executive interview?

Some of the top questions asked at the Blackberrys Customer Care Executive interview -

Who will you make a plan then store 20% growth a year expla...read more
What is the important of kra as a store manag...read more
Kpi & kra is must important to know about this soft technical function how to ...read more

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Blackberrys Salaries in India

Store Manager 146 salaries	₹2 L/yr - ₹6.5 L/yr
Assistant Manager 142 salaries	₹2.5 L/yr - ₹12.5 L/yr
Retail Store Manager 72 salaries	₹2.1 L/yr - ₹7.5 L/yr
Senior Executive 65 salaries	₹3.5 L/yr - ₹7.8 L/yr
Area Sales Manager 62 salaries	₹6.5 L/yr - ₹15.7 L/yr