Birla Opus Paints Mechanical Technician Interview Questions and Answers

I would listen to the customer's concerns, empathize with them, and offer a solution to their problem.

• Listen actively to the customer's concerns without interrupting them

• Empathize with the customer by acknowledging their frustration and apologizing for any inconvenience caused

• Offer a solution to the customer's problem, and explain how it will resolve their issue

• Remain calm and professional throughout the interaction, e...read more

I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

• Experienced in B2B sales and account management

• Proven track record of meeting and exceeding sales targets

• Strong communication and negotiation skills

• Ability to build and maintain strong client relationships

• Proficient in CRM software and sales analytics

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, live chat, or in-pe...read more

To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

• Research and understand the target market

• Identify the customer's pain points and needs

• Highlight the unique features and benefits of our product

• Provide excellent customer service and follow-up

• Offer promotions or discounts to incentivize purchase

• Use persuasive language and storytelling to create an emoti...read more

Low scores due to lack of time management and exam anxiety.

• Struggled to allocate enough time for each question

• Difficulty managing time during the exam

• Anxiety affecting performance under pressure