Bikayi Key Accounts Executive Interview Questions and Answers

Q1. Can you describe a time when you managed a particularly challenging client relationship? How did you handle it?
Add your answer
Q2. How do you prioritize and manage multiple accounts with conflicting deadlines?
Ans. 
I prioritize accounts based on urgency and importance, utilizing time management tools and effective communication.
• I assess the deadlines for each account and prioritize based on urgency and importance.

• I use time management tools such as calendars, to-do lists, and project management software to stay organized.

• I communicate with clients to manage expectations and negotiate deadlines when necessary.

• I delegate tasks to t...read more
Answered by AI
Add your answer
Q3. Describe a situation where you had to convince a client to accept a proposal or strategy they were initially resistant to. What was your approach?
Add your answer
Q4. What metrics do you consider most important for measuring account performance and success?
Ans. 
Key metrics for measuring account performance include revenue growth, customer retention rate, and average deal size.
• Revenue growth: Indicates the overall financial health of the account and the effectiveness of sales strategies.

• Customer retention rate: Reflects customer satisfaction and loyalty, as well as the ability to maintain long-term relationships.

• Average deal size: Shows the value of each transaction and the po...read more
Answered by AI
Add your answer
Q5. How do you stay updated with industry trends and ensure your strategies are aligned with the latest developments?
Add your answer
Q6. Describe a time when you had to deal with a major account issue. What steps did you take to resolve it and what was the outcome?
Ans. 
I had to deal with a major account issue by identifying the root cause, communicating with the client, and implementing a solution.
• Identified the root cause of the account issue

• Communicated effectively with the client to understand their concerns

• Implemented a solution to resolve the issue

• Followed up with the client to ensure satisfaction and prevent future issues
Answered by AI
Add your answer
Q7. How do you approach setting and managing client expectations to avoid misunderstandings and ensure satisfaction?
Ans. 
I approach setting and managing client expectations by clearly communicating deliverables, timelines, and potential challenges.
• Establish open communication channels with clients to understand their needs and expectations

• Set realistic goals and timelines based on client requirements and company capabilities

• Regularly update clients on project progress and address any concerns or changes promptly

• Provide clear documentatio...read more
Answered by AI
Add your answer
Q8. In your opinion, what is the biggest challenge facing account managers today, and how would you address it?
Ans. 
The biggest challenge facing account managers today is adapting to rapidly changing technology and data management systems.
• Keeping up with advancements in technology and software

• Managing and analyzing large amounts of data efficiently

• Ensuring data security and compliance with regulations

• Balancing automation with personalized client interactions
Answered by AI
Add your answer
Q9. Can you give an example of a time when you had to make a difficult decision that affected an account or client relationship? What was your reasoning and the result?
Add your answer
Q10. How do you ensure effective communication and collaboration within your team to achieve account goals?
Add your answer

Q1. What are my goals and current profile responsibilities?
Add your answer

Q1. What are the different things that I can contribute?
Add your answer

Q1. Questions on vlook up, h-look up, pivot and if else condition
Add your answer
Q2. You must know how to use vlook up, h-look up and if-else condition
Add your answer

Excel file was give, used sumifs, countifs , index match formulas

Q1. What is invoke controller?
Ans. 
Invoke controller is a component in a software application that manages the flow of requests and responses between the user interface and the backend services.
• Manages the communication between user interface and backend services

• Handles the routing of requests to appropriate functions or methods

• Coordinates the flow of data and actions within the application
Answered by AI
Add your answer
Q2. What is facade in laravel?
Ans. 
Facade in Laravel is a design pattern that provides a simple interface to a complex subsystem.
• Facade provides a static interface to classes that are available in the application's service container.

• It is used to simplify the usage of complex classes by providing a simpler interface.

• Facade allows you to access Laravel's features without needing to instantiate objects or use dependency injection.

• Example: The Auth facade ...read more
Answered by AI
Add your answer

Q1. Laravel framework question.
Add your answer

Q1. Laravel framework question
Add your answer

Q1. Reasons for the drop in CPM
Ans. 
Possible reasons for drop in CPM include seasonality, changes in ad inventory, shifts in audience demographics, and increased competition.
• Seasonal fluctuations in advertising demand

• Changes in available ad inventory

• Shifts in audience demographics affecting targeting effectiveness

• Increased competition leading to lower bids
Answered by AI
Add your answer
Q2. Types of floor in GAM
Ans. 
Types of floors in GAM include carpet, hardwood, tile, and laminate.
• Carpet

• Hardwood

• Tile

• Laminate
Answered by AI
Add your answer

HTML, HTML5 ,CSS , Bootstrap, javaScript

First there was aptitude round

The coding question was average level

Q1. Resumes and project related questions were asked
Add your answer
Q2. Explain you project
Add your answer
Q3. How to create external tab link
Ans. 
To create an external tab link, use HTML anchor tag with target attribute set to _blank.
• Use <a> tag in HTML with href attribute pointing to the external link

• Set the target attribute of the <a> tag to _blank to open the link in a new tab

• Example: <a href='https://www.example.com' target='_blank'>External Link</a>
Answered by AI
Add your answer