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Bikayi Customer Success Manager Interview Questions and Answers

Updated 3 Aug 2022

Bikayi Customer Success Manager Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. General questions like introduction?
  • Q2. Compensation current and expected?
  • Q3. Reason of leaving previous organization?
Round 2 - Behavioral 

(2 Questions)

  • Q1. Roles and Responsibilities handled earlier?
  • Q2. Toughest client handling situation?
  • Ans. 

    Dealing with a client who was unhappy with the product and demanded a refund.

    • Listened to the client's concerns and empathized with their frustration.

    • Reviewed the product's features and benefits to understand the client's expectations.

    • Offered alternative solutions to address the client's needs.

    • Negotiated a partial refund and provided additional support to ensure client satisfaction.

    • Followed up with the client to ensure ...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Bikayi Customer Success Manager interview:
  • Customer Success
  • Account Management
  • Client Relationship Management
Interview preparation tips for other job seekers - Be confident enough. Ready to handle multiple responsibilities.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Feb 2025.

Round 1 - HR 

(2 Questions)

  • Q1. What are your current role and responsibilities?
  • Ans. 

    As a Client Success Manager, I ensure client satisfaction and drive product adoption through proactive engagement and support.

    • Manage client relationships by conducting regular check-ins to assess satisfaction and address concerns.

    • Develop and implement onboarding processes for new clients, ensuring they understand product features and benefits.

    • Analyze client usage data to identify opportunities for upselling or cross-se...

  • Answered by AI
  • Q2. What are your expectations for setting goals and objectives?
  • Ans. 

    Setting clear, measurable goals fosters alignment and drives success in client relationships.

    • Establish SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) to ensure clarity.

    • Regularly review and adjust objectives based on client feedback and changing needs.

    • Use data analytics to track progress and identify areas for improvement, such as client satisfaction scores.

    • Collaborate with clients to co-create goa...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you provide details about your responsibilities in your current role?
  • Q2. What are your plans for the new role?
  • Ans. 

    I plan to enhance client relationships, drive engagement, and ensure successful outcomes through proactive support and tailored solutions.

    • Develop strong relationships with clients by scheduling regular check-ins to understand their needs and gather feedback.

    • Implement a structured onboarding process for new clients to ensure they are set up for success from day one.

    • Utilize data analytics to track client usage and identi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The onboarding and recruiting process was overall very smooth and positive. I was not left without communication at any point, and clarity was provided to me at each step.

I applied via Campus Placement and was interviewed in Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions from SQL, Python, Excel, Tableau and from my Projects

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with your projects properly
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Difference between union and union all in SQL?
  • Ans. 

    Union combines and removes duplicates, Union All combines without removing duplicates.

    • Union combines result sets and removes duplicates

    • Union All combines result sets without removing duplicates

    • Union is slower than Union All as it involves removing duplicates

    • Example: SELECT column1 FROM table1 UNION SELECT column1 FROM table2;

    • Example: SELECT column1 FROM table1 UNION ALL SELECT column1 FROM table2;

  • Answered by AI
  • Q2. How to show top 5 in pandas?
  • Ans. 

    To show top 5 in pandas, use the nlargest() function.

    • Use the nlargest() function with the 'n' parameter set to 5 to get the top 5 values in a pandas DataFrame.

    • For example: df['column_name'].nlargest(5) will return the top 5 values in the specified column.

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. If we have 3 numerical columns, which chart is a better representation these column?
  • Ans. 

    A scatter plot is a better representation for 3 numerical columns.

    • Use a scatter plot to show the relationship between the numerical columns.

    • Scatter plots are effective for visualizing correlations and patterns in data.

    • Each point on the plot represents a data point with values from all 3 columns.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Omnicom Media Group Data Analyst interview:
  • SQL Server
  • Pandas
  • Power Bi

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Dec 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basics of Campaign building
  • Q2. What is Ad network and Ad exchange
  • Ans. 

    Ad network is a platform that connects advertisers with publishers to display ads. Ad exchange is a marketplace for buying and selling ad inventory.

    • Ad network connects advertisers with publishers to display ads

    • Ad exchange is a marketplace for buying and selling ad inventory

    • Ad network typically charges a commission on ad spend

    • Ad exchange uses real-time bidding to determine the price of ad inventory

    • Examples of ad network...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always know about each and every term that you write in your resume. Do not brag about something that you don't know. Be transparent and calculative about your knowledge and offer.

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Ledger details posting profile
  • Q2. Fixed Asset project management and accounting

Interview Preparation Tips

Interview preparation tips for other job seekers - Gain knowledge as much as possible
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Basic SQL related- had to write 2 queries with basic joins.
  • Q2. Questions related to past experience
  • Q3. Drill down of 2 projects.
  • Ans. 

    Managed project to implement new inventory system and led team in redesigning customer service process.

    • Implemented new inventory system to streamline operations

    • Led team in redesigning customer service process to improve efficiency

    • Successfully managed project timelines and budgets

    • Collaborated with cross-functional teams to ensure project success

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very confident of your resume.

I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coding Test 

HTML, HTML5 ,CSS , Bootstrap, javaScript

Interview Preparation Tips

Topics to prepare for Coalition Technologies Software Developer interview:
  • HTML
  • CSS
  • Bootstrap
  • Javascript
Interview preparation tips for other job seekers - Pump yourself up and stay positive.
Know yourself and what you want.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Aug 2023.

Round 1 - Aptitude Test 

First there was aptitude round

Round 2 - Coding Test 

The coding question was average level

Round 3 - Technical 

(3 Questions)

  • Q1. Resumes and project related questions were asked
  • Q2. Explain you project
  • Q3. How to create external tab link
  • Ans. 

    To create an external tab link, use HTML anchor tag with target attribute set to _blank.

    • Use <a> tag in HTML with href attribute pointing to the external link

    • Set the target attribute of the <a> tag to _blank to open the link in a new tab

    • Example: <a href='https://www.example.com' target='_blank'>External Link</a>

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare your resume well and focus on basics

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Software testing and coding related questions

Round 2 - Coding Test 

Programming test coding

Round 3 - Technical 

(7 Questions)

  • Q1. Myself intro HR subject question with answer
  • Q2. Subject related questions
  • Q3. What is types software testing
  • Ans. 

    Types of software testing include unit testing, integration testing, system testing, and acceptance testing.

    • Unit testing focuses on testing individual components or modules of the software.

    • Integration testing involves testing how different modules work together.

    • System testing checks the entire system as a whole.

    • Acceptance testing ensures that the software meets the requirements of the end users.

  • Answered by AI
  • Q4. What is unit testing
  • Ans. 

    Unit testing is a software testing method where individual units or components of a software are tested in isolation.

    • Unit testing helps in identifying bugs early in the development process.

    • It ensures that each unit of code is working as expected.

    • Unit tests are automated and can be run frequently to catch regressions.

    • Mocking and stubbing are often used in unit testing to isolate the unit being tested.

    • Example: Testing a ...

  • Answered by AI
  • Q5. What is integration testing
  • Ans. 

    Integration testing is testing the interactions between different components/modules of a software system.

    • Tests how well different parts of the system work together

    • Ensures that data flows correctly between components

    • Identifies any issues with communication or data transfer

    • Examples: testing API integrations, testing database connections

  • Answered by AI
  • Q6. What is types of software testing
  • Ans. 

    Types of software testing include unit testing, integration testing, system testing, and acceptance testing.

    • Unit testing focuses on testing individual components or modules of the software.

    • Integration testing involves testing the interactions between different components/modules.

    • System testing tests the entire system as a whole.

    • Acceptance testing is performed to validate if the software meets the requirements of the st

  • Answered by AI
  • Q7.  What is integration testing
  • Ans. 

    Integration testing is testing the interactions between different components or systems to ensure they work together correctly.

    • Integration testing verifies that different modules or components of a software work together as expected.

    • It focuses on testing the interfaces and interactions between components.

    • Examples include testing the integration between a front-end user interface and a back-end database, or between diff

  • Answered by AI

Skills evaluated in this interview

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Bikayi Interview FAQs

How many rounds are there in Bikayi Customer Success Manager interview?
Bikayi interview process usually has 2 rounds. The most common rounds in the Bikayi interview process are HR and Behavioral.
What are the top questions asked in Bikayi Customer Success Manager interview?

Some of the top questions asked at the Bikayi Customer Success Manager interview -

  1. Toughest client handling situati...read more
  2. Compensation current and expect...read more

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Bikayi Customer Success Manager Salary
based on 7 salaries
₹3.8 L/yr - ₹7.6 L/yr
54% less than the average Customer Success Manager Salary in India
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Bikayi Customer Success Manager Reviews and Ratings

based on 3 reviews

3.0/5

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3.3

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2.3

Work-life balance

3.3

Salary

2.3

Job security

2.6

Company culture

3.3

Promotions

3.0

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