Bikayi Customer Success Manager Interview Questions and Answers

Dealing with a client who was unhappy with the product and demanded a refund.

• Listened to the client's concerns and empathized with their frustration.

• Reviewed the product's features and benefits to understand the client's expectations.

• Offered alternative solutions to address the client's needs.

• Negotiated a partial refund and provided additional support to ensure client satisfaction.

• Followed up with the client to ensure ...read more