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Bikayi Customer Success Manager Interview Questions and Answers

Updated 3 Aug 2022

Bikayi Customer Success Manager Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. General questions like introduction?
  • Q2. Compensation current and expected?
  • Q3. Reason of leaving previous organization?
Round 2 - Behavioral 

(2 Questions)

  • Q1. Roles and Responsibilities handled earlier?
  • Q2. Toughest client handling situation?
  • Ans. 

    Dealing with a client who was unhappy with the product and demanded a refund.

    • Listened to the client's concerns and empathized with their frustration.

    • Reviewed the product's features and benefits to understand the client's expectations.

    • Offered alternative solutions to address the client's needs.

    • Negotiated a partial refund and provided additional support to ensure client satisfaction.

    • Followed up with the client to ensure ...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Bikayi Customer Success Manager interview:
  • Customer Success
  • Account Management
  • Client Relationship Management
Interview preparation tips for other job seekers - Be confident enough. Ready to handle multiple responsibilities.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Basic details about yourself and your previous job
Round 2 - One-on-one 

(1 Question)

  • Q1. One on one round with co founder
Round 3 - One-on-one 

(1 Question)

  • Q1. One on one round with hiring manager
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - HR 

(2 Questions)

  • Q1. What are your current role and responsibilities?
  • Ans. 

    As a Client Success Manager, I ensure client satisfaction and drive product adoption through proactive engagement and support.

    • Manage client relationships by conducting regular check-ins to assess satisfaction and address concerns.

    • Develop and implement onboarding processes for new clients, ensuring they understand product features and benefits.

    • Analyze client usage data to identify opportunities for upselling or cross-se...

  • Answered by AI
  • Q2. What are your expectations for setting goals and objectives?
  • Ans. 

    Setting clear, measurable goals fosters alignment and drives success in client relationships.

    • Establish SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) to ensure clarity.

    • Regularly review and adjust objectives based on client feedback and changing needs.

    • Use data analytics to track progress and identify areas for improvement, such as client satisfaction scores.

    • Collaborate with clients to co-create goa...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you provide details about your responsibilities in your current role?
  • Ans. 

    In my current role, I manage client relationships, ensuring satisfaction and driving product adoption.

    • Act as the primary point of contact for clients, addressing their needs and concerns promptly.

    • Conduct regular check-ins and feedback sessions to gauge client satisfaction and identify areas for improvement.

    • Develop and deliver training sessions to help clients maximize the use of our products, leading to a 20% increase ...

  • Answered by AI
  • Q2. What are your plans for the new role?
  • Ans. 

    I plan to enhance client relationships, drive engagement, and ensure successful outcomes through proactive support and tailored solutions.

    • Develop strong relationships with clients by scheduling regular check-ins to understand their needs and gather feedback.

    • Implement a structured onboarding process for new clients to ensure they are set up for success from day one.

    • Utilize data analytics to track client usage and identi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The onboarding and recruiting process was overall very smooth and positive. I was not left without communication at any point, and clarity was provided to me at each step.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - HR 

(11 Questions)

  • Q1. How do you approach debugging a complex issue in a large codebase with minimal documentation?
  • Ans. 

    Approach debugging by understanding the code flow, using debugging tools, isolating the issue, and testing solutions.

    • Start by understanding the code flow and identifying potential areas where the issue may be occurring.

    • Use debugging tools like breakpoints, logging, and stack traces to pinpoint the source of the problem.

    • Isolate the issue by reproducing it consistently and narrowing down the scope of the problem.

    • Test pot...

  • Answered by AI
  • Q2. Describe a situation where you had to refactor existing code to improve performance or maintainability. What challenges did you face, and how did you overcome them?
  • Ans. 

    Refactored a legacy codebase to improve performance by optimizing database queries.

    • Identified bottlenecks in the codebase by profiling and analyzing performance metrics.

    • Rewrote complex and inefficient database queries to improve response times.

    • Implemented caching mechanisms to reduce redundant database calls.

    • Refactored code to follow best practices and improve maintainability.

    • Tested the changes thoroughly to ensure the

  • Answered by AI
  • Q3. How do you ensure your code is both efficient and scalable when working under tight deadlines? Can you provide an example?
  • Ans. 

    By prioritizing tasks, using efficient algorithms, and conducting code reviews.

    • Prioritize tasks based on impact and complexity to focus on critical components first.

    • Utilize efficient algorithms and data structures to optimize code performance.

    • Conduct code reviews with team members to identify potential bottlenecks and suggest improvements.

    • Example: Prioritize implementing a caching mechanism for frequently accessed data

  • Answered by AI
  • Q4. Explain how you would handle a situation where your preferred solution to a problem conflicts with the opinion of a senior team member or client.
  • Ans. 

    I would approach the situation by respectfully discussing the pros and cons of both solutions and finding a compromise.

    • Listen to the senior team member or client's perspective and understand their reasoning

    • Present your preferred solution along with the reasons why you believe it is the best approach

    • Engage in a constructive discussion to find common ground or a compromise

    • Consider the impact of each solution on the proje...

  • Answered by AI
  • Q5. What is your process for staying updated with the latest programming languages, frameworks, and technologies relevant to your role?
  • Ans. 

    I regularly attend tech conferences, read industry blogs, participate in online courses, and collaborate with colleagues to stay updated.

    • Attend tech conferences to learn about new technologies and trends

    • Read industry blogs and articles to stay informed

    • Participate in online courses and tutorials to expand knowledge

    • Collaborate with colleagues to share insights and learn from each other

  • Answered by AI
  • Q6. How do you manage dependencies and third-party libraries in your projects to avoid potential security or compatibility issues?
  • Ans. 

    I use package managers, regularly update dependencies, and conduct security audits.

    • Utilize package managers like npm, pip, or Maven to manage dependencies

    • Regularly update dependencies to ensure compatibility and security patches

    • Conduct security audits using tools like OWASP Dependency-Check or Snyk

    • Consider using dependency locking to ensure consistent builds

  • Answered by AI
  • Q7. Describe a time when you had to implement a feature that required learning a new technology or framework on the job. How did you approach the learning curve?
  • Ans. 

    I implemented a new feature using React Native and had to learn the framework on the job.

    • Researched online resources and documentation to understand React Native

    • Experimented with small projects to practice using React Native

    • Sought help from colleagues or online communities when facing challenges

  • Answered by AI
  • Q8. Can you walk us through a time when you identified a potential bottleneck in a system before it became a problem? How did you address it?
  • Ans. 

    Identified and addressed a potential bottleneck in a system before it became a problem.

    • Monitored system performance regularly to identify any potential bottlenecks

    • Analyzed system logs and metrics to pinpoint the root cause of the bottleneck

    • Implemented optimizations such as caching, indexing, or code refactoring to address the bottleneck

    • Collaborated with team members to implement a long-term solution to prevent similar

  • Answered by AI
  • Q9. How do you prioritize and manage multiple tasks or projects when they all seem equally important?
  • Ans. 

    I prioritize tasks based on deadlines, impact, and dependencies, and use tools like to-do lists and project management software.

    • Evaluate deadlines and prioritize tasks that are due soon

    • Consider the impact of each task on the overall project or team goals

    • Identify dependencies between tasks and prioritize accordingly

    • Use tools like to-do lists, project management software, or time-blocking techniques to stay organized

    • Regu

  • Answered by AI
  • Q10. What strategies do you use to ensure that your code is both clean and well-documented for future developers who may work on it?
  • Ans. 

    I use consistent naming conventions, inline comments, and thorough documentation to ensure clean and well-documented code.

    • Follow consistent naming conventions for variables, functions, and classes to make the code easier to understand.

    • Include inline comments to explain complex logic or algorithms within the code.

    • Write thorough documentation for each function, class, and module to provide context and usage instructions ...

  • Answered by AI
  • Q11. How would you approach integrating a new feature into an existing system without disrupting the current functionality? Can you provide an example from your past experience?
  • Ans. 

    Approach integrating new feature into existing system without disruption

    • Analyze the existing system to understand its architecture and dependencies

    • Identify the impact of the new feature on the current functionality

    • Implement the new feature in a separate branch or environment for testing

    • Conduct thorough testing to ensure the new feature works as expected and does not break existing functionality

    • Gradually integrate the n...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Understand the Unique Culture: Moris Media isn't your typical digital marketing and PR agency. They consider themselves "Digital Doctors," meaning their approach is distinct, innovative, and practical. This culture requires that every solution be both unique and effective, tailored to address the specific challenges of their clients.

2. Prepare for Challenging Work: At Moris Media, you won’t be working on routine tasks. The challenges you’ll face will push your technical skills and problem-solving abilities to new heights. If you enjoy overcoming obstacles and tackling complex problems, you’ll thrive here. This is not the place for those seeking a typical 9-to-6 job; rather, it’s for those who are passionate about creating something exceptional.

3. Continuous Learning is Key: Moris Media fosters a culture of continuous learning and improvement. As a Software Developer, you'll need to be adept in modern technologies, particularly PHP, Laravel, and other live web technologies. Staying updated with the latest trends, tools, and programming languages is crucial. The company values those who are proactive in expanding their knowledge and adapting to new developments.

4. Take Initiative and Responsibility: Moris Media looks for individuals who are not only skilled but also confident in taking ownership of their work. You’ll be expected to manage your projects from start to finish, ensuring that every detail aligns with both the client’s requirements and the company's high standards. If you're someone who takes pride in delivering quality work and enjoys taking on responsibility, you'll fit right in.

5. Creativity and Innovation are Essential: As a software developer at Moris Media, you’ll need to be both creative and technically skilled. The company encourages its employees to think outside the box and come up with innovative solutions to complex problems. If you’re someone who enjoys experimenting with new ideas and pushing the boundaries of what’s possible, Moris Media will provide the perfect environment for you to grow.

6. Adaptability and Flexibility: The fast-paced nature of the work at Moris Media requires adaptability and flexibility. You’ll often have to juggle multiple projects and switch between tasks as priorities change. Being able to adapt quickly and remain focused under pressure is a key trait for success in this environment.

7. Be Prepared for Growth: If you are truly creative, confident, and eager to learn, Moris Media is a place where you can grow both professionally and personally. The opportunities for learning and development are immense, and the challenges you face will only make you a better developer. This is a company that rewards initiative and innovation, providing a platform for those who want to make a real impact in the digital space.

Is Moris Media Right for You? If you're looking for a comfortable, routine job, Moris Media may not be the right fit. However, if you are driven by challenges, eager to learn and grow, and passionate about creating innovative digital solutions, Moris Media offers an exciting and rewarding career path. Your expertise in PHP, Laravel, and other live technologies will be put to the test, and your ability to think critically and creatively will be your greatest asset.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is design for you?
  • Ans. 

    Design is the process of creating solutions that are visually appealing, functional, and user-friendly.

    • Design involves problem-solving and creativity

    • It focuses on creating visually appealing and aesthetically pleasing solutions

    • Design considers user experience and functionality

    • Examples include graphic design, product design, and web design

  • Answered by AI
  • Q2. What do you expect to learn from this role?

Interview Preparation Tips

Interview preparation tips for other job seekers - Its about having the urge to learn and being real to your current knowledge.

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Indeed and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self intro - tell me about yourself
  • Ans. 

    I am a software developer with a passion for creating efficient and user-friendly applications.

    • Proficient in multiple programming languages such as Java, C++, and Python

    • Experience in developing web applications using HTML, CSS, and JavaScript

    • Strong problem-solving and analytical skills

    • Familiarity with agile development methodologies

    • Excellent communication and teamwork abilities

  • Answered by AI
  • Q2. Experience & why do you want to switch
  • Ans. 

    I have 5 years of experience as a Software Developer and I want to switch to explore new technologies and challenges.

    • I have 5 years of experience as a Software Developer.

    • I have gained expertise in various programming languages and frameworks.

    • I have successfully delivered multiple projects and contributed to their success.

    • I want to switch to explore new technologies and challenges.

    • I believe switching will help me enhanc

  • Answered by AI
Round 3 - Coding Test 

Simple basic code for Form data

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics of javascript and the framework should be clear

I applied via Campus Placement and was interviewed in Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions from SQL, Python, Excel, Tableau and from my Projects

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with your projects properly
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Questions on vlook up, h-look up, pivot and if else condition
  • Q2. You must know how to use vlook up, h-look up and if-else condition
Round 2 - Assignment 

Excel file was give, used sumifs, countifs , index match formulas

Interview Preparation Tips

Interview preparation tips for other job seekers - Just learn the excel famous questions and concept like look up, index match, nested if, concate function etc
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is invoke controller?
  • Ans. 

    Invoke controller is a component in a software application that manages the flow of requests and responses between the user interface and the backend services.

    • Manages the communication between user interface and backend services

    • Handles the routing of requests to appropriate functions or methods

    • Coordinates the flow of data and actions within the application

  • Answered by AI
  • Q2. What is facade in laravel?
  • Ans. 

    Facade in Laravel is a design pattern that provides a simple interface to a complex subsystem.

    • Facade provides a static interface to classes that are available in the application's service container.

    • It is used to simplify the usage of complex classes by providing a simpler interface.

    • Facade allows you to access Laravel's features without needing to instantiate objects or use dependency injection.

    • Example: The Auth facade ...

  • Answered by AI

Skills evaluated in this interview

I applied via Campus Placement and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Questions on Projects.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviewers are very friendly.
Brush up technical concepts and coding

Bikayi Interview FAQs

How many rounds are there in Bikayi Customer Success Manager interview?
Bikayi interview process usually has 2 rounds. The most common rounds in the Bikayi interview process are HR and Behavioral.
What are the top questions asked in Bikayi Customer Success Manager interview?

Some of the top questions asked at the Bikayi Customer Success Manager interview -

  1. Toughest client handling situati...read more
  2. Compensation current and expect...read more

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Bikayi Customer Success Manager Salary
based on 7 salaries
₹3.8 L/yr - ₹7.6 L/yr
54% less than the average Customer Success Manager Salary in India
View more details

Bikayi Customer Success Manager Reviews and Ratings

based on 3 reviews

3.0/5

Rating in categories

3.3

Skill development

2.3

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3.3

Salary

2.3

Job security

2.6

Company culture

3.3

Promotions

3.0

Work satisfaction

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