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BigStep Technologies Software Support Engineer Interview Questions and Answers

Updated 17 Aug 2021

BigStep Technologies Software Support Engineer Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Customer success, USPs,
  • Q2. What is your USP
  • Q3. What you understand by customer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Providing timely and effective solutions to customer queries and issues

    • Ensuring customer satisfaction by addressing their concerns and feedback

    • Maintaining a positive and professional attitude towards customers

    • Building strong relationships with customers to promote loyalty and repeat business

    • Collaborating with other teams to re...

  • Answered by AI
  • Q4. What are the key features for good support
  • Ans. 

    Good support features include responsiveness, expertise, empathy, and clear communication.

    • Prompt response to customer inquiries

    • Expertise in the product or service being supported

    • Empathy towards the customer's issue

    • Clear and concise communication

    • Ability to troubleshoot and solve problems efficiently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Get the basic knowledge of your field. Thoroughly take a look of what you have learnt and experience taught you.

Interview questions from similar companies

Software Developer Interview Questions & Answers

Snovasys user image 218A1A05A9 GOGATI GOVARDHAN

posted on 1 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

(2 Questions)

  • Q1. Number series in aptitude
  • Ans. 

    Number series in aptitude involves identifying the pattern in a sequence of numbers and predicting the next number.

    • Look for patterns such as arithmetic progression, geometric progression, or a combination of both.

    • Check for alternate numbers, differences between consecutive numbers, or multiplication factors.

    • Consider prime numbers, squares, cubes, or other mathematical operations applied to the series.

    • Example: 2, 4, 6, ...

  • Answered by AI
  • Q2. Relation ships in berbal
  • Ans. 

    Relationships in verbal communication are crucial for effective collaboration and understanding.

    • Verbal communication involves both verbal and non-verbal cues

    • Active listening is key to building strong relationships in verbal communication

    • Clarity and conciseness in speech can enhance relationships

    • Empathy and understanding of others' perspectives are important in verbal relationships

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Explain the four branches of oops
  • Ans. 

    The four branches of OOP are encapsulation, inheritance, polymorphism, and abstraction.

    • Encapsulation: Bundling data and methods that operate on the data into a single unit.

    • Inheritance: Allowing a class to inherit properties and behavior from another class.

    • Polymorphism: The ability for objects of different classes to respond to the same method call.

    • Abstraction: Hiding the complex implementation details and showing only

  • Answered by AI
  • Q2. Explain about the structures in c
  • Ans. 

    Structures in C are user-defined data types that allow grouping of variables of different data types under a single name.

    • Structures are used to represent a record which consists of different data types.

    • They are defined using the 'struct' keyword.

    • Each variable in a structure is called a member.

    • Structures can be nested within other structures.

    • Example: struct employee { int emp_id; char emp_name[50]; float emp_salary; };

    • E

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Nov 2024.

Round 1 - Aptitude Test 

The aptitude test evaluates problem-solving, coding skills, and logical reasoning, offering a fair challenge to showcase technical expertise.

Round 2 - One-on-one 

(2 Questions)

  • Q1. How do you handle conflicts in a team project?
  • Ans. 

    I address conflicts in team projects by promoting open communication, active listening, and seeking compromise.

    • Encourage open communication among team members to address conflicts early on

    • Practice active listening to understand all perspectives and concerns

    • Seek compromise and find common ground to resolve conflicts effectively

  • Answered by AI
  • Q2. What is the difference between an interface and an abstract class?
  • Ans. 

    Interface is a contract that defines the methods a class must implement, while an abstract class can have both implemented and abstract methods.

    • Interface can only have abstract methods and cannot have any implementation, while abstract class can have both abstract and implemented methods.

    • A class can implement multiple interfaces but can only inherit from one abstract class.

    • Interfaces are used to achieve multiple inheri...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Research the company, practice technical skills, communicate, showcase problem-solving abilities, stay confident, and demonstrate enthusiasm for the role
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about projects you have worked upon
  • Q2. PEP-8 standards
Round 2 - Technical 

(2 Questions)

  • Q1. Architecture of project on which you were working
  • Q2. Pandas and Numpy
Round 3 - HR 

(2 Questions)

  • Q1. Tell me your Current CTC
  • Q2. Tell me your Expected CTC
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is the D/W Rest and GraphQL APIS?
  • Q2. REST uses fixes endpoint;..............etc.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude questions with some basic coding questions

Round 2 - Coding Test 

They have given 3 coding questions and some pseudo codings

Round 3 - Technical 

(2 Questions)

  • Q1. Tell about your self
  • Q2. Some coding questions

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - SCREENING 

(2 Questions)

  • Q1. CLOSURE IN Javascript ?
  • Ans. 

    Closure in JavaScript is a function that has access to its own scope, as well as the outer scope in which it was defined.

    • A closure allows a function to access variables from its outer function even after the outer function has finished executing.

    • Closures are commonly used in event handlers, callbacks, and in functional programming.

    • Example: function outerFunction() { let outerVar = 'I am outer'; return function innerFun

  • Answered by AI
  • Q2. Class and ID difference
  • Ans. 

    Class is used to style multiple elements, while ID is used to style a single element.

    • Class can be used multiple times in a document, while ID should be unique

    • Class is denoted by a period (.), ID is denoted by a hash (#)

    • Class can be applied to multiple elements, ID can only be applied to one element

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. System Design question
  • Q2. Leetcode medium question on backtracking

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Technical 

(2 Questions)

  • Q1. What is git, how GitHub work without git
  • Ans. 

    Git is a version control system used for tracking changes in code. GitHub is a platform for hosting code repositories and collaborating with others.

    • Git is a distributed version control system that allows multiple developers to work on the same codebase without conflicts.

    • GitHub is a web-based platform that provides hosting for Git repositories, along with additional features like issue tracking, pull requests, and proje...

  • Answered by AI
  • Q2. What is salting, hashing, rainbow table
  • Ans. 

    Salting, hashing, and rainbow tables are techniques used in cryptography to secure passwords.

    • Salting involves adding a random string of characters to a password before hashing to prevent attacks like rainbow tables.

    • Hashing is the process of converting a password into a fixed-length string of characters using a cryptographic hash function.

    • Rainbow tables are precomputed tables used to crack hashed passwords by matching a

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - the interview is pretty easy they ask about basics of web and web security later advance topics which you mentioned in resume

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is single page application
  • Ans. 

    Single page application is a web application that loads a single HTML page and dynamically updates the content as the user interacts with the app.

    • SPA uses AJAX and HTML5 to create fluid and responsive user experience.

    • It eliminates the need for page reloading during use, making it faster and more efficient.

    • Examples include Gmail, Facebook, and Google Maps.

  • Answered by AI
  • Q2. What is state management
  • Ans. 

    State management is the process of managing the state of an application, including data flow, user interface updates, and user interactions.

    • State management involves storing and updating the state of an application to ensure data consistency.

    • It helps in managing user interface updates based on changes in the application state.

    • State management is crucial for handling user interactions and maintaining a seamless user exp...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basic flutter coding questions

BigStep Technologies Interview FAQs

How to prepare for BigStep Technologies Software Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BigStep Technologies. The most common topics and skills that interviewers at BigStep Technologies expect are Problem Solving, Software Support, Client Interaction, Handling Customer Queries and Communication Skills.
What are the top questions asked in BigStep Technologies Software Support Engineer interview?

Some of the top questions asked at the BigStep Technologies Software Support Engineer interview -

  1. What are the key features for good suppo...read more
  2. What you understand by customer supp...read more
  3. Customer success, USP...read more

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₹3.5 L/yr - ₹4.8 L/yr
35% less than the average Software Support Engineer Salary in India
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