Upload Button Icon Add office photos

Filter interviews by

Bigleap Solutions Customer Care Executive Interview Questions and Answers

Updated 20 Jul 2021

Bigleap Solutions Customer Care Executive Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. They checked my language Hindi telugu English and they gave me questions like if a customer was highly irritated how will you handle that situation

Interview Preparation Tips

Interview preparation tips for other job seekers - Most of the interview which I have been faced mostly they check the patience of an agent and will they handle the situation like if customer was abused in call or customer was irritated in they call how will we cam down them

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI
  • Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
  • Ans. 

    I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.

    • I have strong communication skills and enjoy interacting with people.

    • I thrive in a dynamic and challenging work environment.

    • I am motivated by the opportunity to help customers and resolve their issues efficiently.

    • I am interested in the diverse range of industries and clients that BPO roles offer.

    • I am excited ab...

  • Answered by AI
  • Q3. What was your understanding of the assessment?
  • Ans. 

    I understood the assessment as a way to evaluate my skills and knowledge related to customer care.

    • I understood that the assessment would involve questions or scenarios related to customer service.

    • I prepared by reviewing common customer care scenarios and practicing my communication skills.

    • I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.

    • I also anticipated being evaluated ...

  • Answered by AI
Round 3 - Technical 

(4 Questions)

  • Q1. What motivates you to pursue a career in the BPO sector?
  • Ans. 

    I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.

    • Opportunity to interact with diverse customers

    • Ability to provide excellent service

    • Challenging and dynamic work environment

    • Opportunity for career growth and development

  • Answered by AI
  • Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Teleperformance and Takus?
  • Ans. 

    I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.

    • Continuum Global Solutions has a strong reputation for providing excellent customer care services.

    • I am impressed by the opportunities for career growth and development at Continuum Global Solutions.

    • I value the company culture and values of Contin...

  • Answered by AI
  • Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
  • Ans. 

    I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.

    • I wanted to explore different industries and gain a broader skill set.

    • I was attracted to the fast-paced and dynamic environment of the BPO industry.

    • I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.

    • I believe working...

  • Answered by AI
  • Q4. What did you understand from the assessment that you completed?
  • Ans. 

    I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.

    • The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.

    • I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.

    • The assessment also allowed me to highlight my multitasking skills and ability to wo...

  • Answered by AI
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Bref about home town or Bangalore

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice plz donot go to these company these is two torcher company plz guys donot go
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. ABOUT YOUR SELF
  • Q2. What is your name
  • Q3. Where are you from
  • Q4. Your last company
  • Q5. What is Your hobbies
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The test was easy to clear as it only contained logical questions.

Round 3 - One-on-one 

(1 Question)

  • Q1. The first round was good. You may feel like you have got the job. And way they will speak you'll agree to everything.
Round 4 - One-on-one 

(1 Question)

  • Q1. They asked me about my previous experiences and what kind of job I was doing. They are not providing drops in Howrah as if it is out of West Bengal or too far beyond their reach. Even if you agree to bring...

Interview Preparation Tips

Interview preparation tips for other job seekers - PLEASE FOR GOD"S SAKE DO NOT GO FOR INTERVIEW IN COGENTHUB.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and experience if any
Round 3 - Behavioral 

(1 Question)

  • Q1. Same questions as round one would be asking more about company? Why BPO or frontizo?
Round 4 - Technical 

(1 Question)

  • Q1. Questions similar to round 1 and 2 manager would like to know about your future plans in company and questions regarding stability
Round 5 - Versant 

(1 Question)

  • Q1. Listening and speaking test where you hear certain words or sentences of which you can reply or repeat according to the question. So listen carefully each and every questions

Interview Preparation Tips

Interview preparation tips for other job seekers - They just want to know about your fluency and confidence in English. Just prepare about yourself and about company?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself?
  • Q2. What do you know about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • It helps companies focus on their core competencies while reducing costs and improving efficiency.

    • BPO services can be onshor...

  • Answered by AI
  • Q3. Why you need this job?
  • Q4. Will you be able to reach in time?
  • Ans. 

    Yes, I am confident in my ability to reach in time for any customer care related issues.

    • I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.

    • I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.

    • I have a track record of meeting deadlines and responding promptly to customer inquiries.

    • I am committed to providing excellent customer se...

  • Answered by AI
  • Q5. R u a fresher candidate or experienced one?

Interview Preparation Tips

Topics to prepare for Smart Call Center Solutions Customer Care Executive interview:
  • Bpo Operations
  • Inbound Calls
  • Outbound calls
Interview preparation tips for other job seekers - Answer hr questions very confidently and ensure to speak in English fluently...
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Current working somewhere
  • Q2. Dislike and like about your job profile
Round 3 - Aptitude Test 

Comfortable job work from home or office

Interview Preparation Tips

Interview preparation tips for other job seekers - Be realistic,and confident
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Ne confident and good communication skills
  • Q2. Tell about the previous company
  • Ans. 

    I worked at XYZ Company, a leading telecommunications company.

    • XYZ Company is known for its excellent customer service and innovative products.

    • I was responsible for handling customer inquiries and resolving issues.

    • I received positive feedback from customers for my prompt and efficient assistance.

    • I also collaborated with other departments to ensure smooth operations and customer satisfaction.

    • For example, I worked closely...

  • Answered by AI

I applied via AmbitionBox and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you and what is your qualities which attracts us
  • Ans. 

    I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.

    • Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.

    • Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.

    • Customer-centric approach: I priorit...

  • Answered by AI
  • Q2. How will you handle an irritated customer if we will hire you fir the role
  • Ans. 

    I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.

    • Listen attentively to the customer's complaint without interrupting

    • Show empathy and understanding towards their frustration

    • Apologize for any inconvenience caused and take responsibility

    • Offer a solution or alternatives to resolve their issue

    • Ensure the customer is satis...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for VOIZ Customer Care Executive interview:
  • Communication Skills
  • Problem Solving
  • Empathy
  • Fluency
  • English Language
  • English Typing
  • Patience
  • Listening
Interview preparation tips for other job seekers - Don't hesitate to answer Politely answer all the questions believe me the interview is so easy What you should need is just to make a mind set to clear it and the mentors are also very friendly and they never make a feel uncomfortable during interview and also on the job

Tell us how to improve this page.

Fast track your campus placements

View all

Bigleap Solutions Customer Care Executive Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 2 Reviews and Ratings
Associate
8 salaries
unlock blur

₹1.7 L/yr - ₹2 L/yr

Quality Analyst
5 salaries
unlock blur

₹3 L/yr - ₹4.2 L/yr

Senior Executive
4 salaries
unlock blur

₹0.2 L/yr - ₹7.8 L/yr

Floor Incharge
4 salaries
unlock blur

₹2.2 L/yr - ₹2.2 L/yr

.NET Trainer
4 salaries
unlock blur

₹0.1 L/yr - ₹0.1 L/yr

Explore more salaries
Compare Bigleap Solutions with

HRH Next Services

3.1
Compare

Data Entry

4.1
Compare

Magus Customer Dialog

3.7
Compare

Greet Technologies

2.9
Compare
Did you find this page helpful?
Yes No
write
Share an Interview