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posted on 18 Dec 2024
I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.
Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.
I have strong communication skills and enjoy interacting with people.
I thrive in a dynamic and challenging work environment.
I am motivated by the opportunity to help customers and resolve their issues efficiently.
I am interested in the diverse range of industries and clients that BPO roles offer.
I am excited ab...
I understood the assessment as a way to evaluate my skills and knowledge related to customer care.
I understood that the assessment would involve questions or scenarios related to customer service.
I prepared by reviewing common customer care scenarios and practicing my communication skills.
I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.
I also anticipated being evaluated ...
I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
Opportunity to interact with diverse customers
Ability to provide excellent service
Challenging and dynamic work environment
Opportunity for career growth and development
I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.
Continuum Global Solutions has a strong reputation for providing excellent customer care services.
I am impressed by the opportunities for career growth and development at Continuum Global Solutions.
I value the company culture and values of Contin...
I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.
I wanted to explore different industries and gain a broader skill set.
I was attracted to the fast-paced and dynamic environment of the BPO industry.
I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.
I believe working...
I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.
The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.
I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.
The assessment also allowed me to highlight my multitasking skills and ability to wo...
posted on 21 Nov 2024
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.
The test was easy to clear as it only contained logical questions.
posted on 17 May 2023
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 5 interview rounds.
posted on 23 Oct 2023
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There was 1 interview round.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
BPO services can be onshor...
Yes, I am confident in my ability to reach in time for any customer care related issues.
I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.
I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.
I have a track record of meeting deadlines and responding promptly to customer inquiries.
I am committed to providing excellent customer se...
Comfortable job work from home or office
posted on 28 Apr 2023
I applied via Walk-in and was interviewed in Mar 2023. There was 1 interview round.
I worked at XYZ Company, a leading telecommunications company.
XYZ Company is known for its excellent customer service and innovative products.
I was responsible for handling customer inquiries and resolving issues.
I received positive feedback from customers for my prompt and efficient assistance.
I also collaborated with other departments to ensure smooth operations and customer satisfaction.
For example, I worked closely...
I applied via AmbitionBox and was interviewed in Mar 2022. There was 1 interview round.
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.
Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.
Customer-centric approach: I priorit...
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
Listen attentively to the customer's complaint without interrupting
Show empathy and understanding towards their frustration
Apologize for any inconvenience caused and take responsibility
Offer a solution or alternatives to resolve their issue
Ensure the customer is satis...
based on 2 reviews
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