Bigleap Solutions Customer Care Executive Interview Questions and Answers

Q1. Self introduction
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Q2. Bref about home town or Bangalore
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Q1. ABOUT YOUR SELF
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Q2. What is your name
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Q3. Where are you from
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Q4. Your last company
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Q5. What is Your hobbies
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The test was easy to clear as it only contained logical questions.

Q1. The first round was good. You may feel like you have got the job. And way they will speak you'll agree to everything.
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Q1. They asked me about my previous experiences and what kind of job I was doing. They are not providing drops in Howrah as if it is out of West Bengal or too far beyond their reach. Even if you agree to bring...read more
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Q1. Introduction and experience if any
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Q1. Same questions as round one would be asking more about company? Why BPO or frontizo?
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Q1. Questions similar to round 1 and 2 manager would like to know about your future plans in company and questions regarding stability
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Q1. Listening and speaking test where you hear certain words or sentences of which you can reply or repeat according to the question. So listen carefully each and every questions
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Q1. Tell me about yourself?
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Q2. What do you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be onshor...read more
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Q3. Why you need this job?
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Q4. Will you be able to reach in time?
Ans. 
Yes, I am confident in my ability to reach in time for any customer care related issues.
• I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.

• I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.

• I have a track record of meeting deadlines and responding promptly to customer inquiries.

• I am committed to providing excellent customer se...read more
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Q5. R u a fresher candidate or experienced one?
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Q1. Current working somewhere
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Q2. Dislike and like about your job profile
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Comfortable job work from home or office

Q1. Ne confident and good communication skills
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Q2. Tell about the previous company
Ans. 
I worked at XYZ Company, a leading telecommunications company.
• XYZ Company is known for its excellent customer service and innovative products.

• I was responsible for handling customer inquiries and resolving issues.

• I received positive feedback from customers for my prompt and efficient assistance.

• I also collaborated with other departments to ensure smooth operations and customer satisfaction.

• For example, I worked closely...read more
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Q1. Why should we hire you and what is your qualities which attracts us
Ans. 
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
• Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.

• Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.

• Customer-centric approach: I priorit...read more
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Q2. How will you handle an irritated customer if we will hire you fir the role
Ans. 
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
• Listen attentively to the customer's complaint without interrupting

• Show empathy and understanding towards their frustration

• Apologize for any inconvenience caused and take responsibility

• Offer a solution or alternatives to resolve their issue

• Ensure the customer is satis...read more
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