Upload Button Icon Add office photos

Filter interviews by

Clear (1)

Bigleap Solutions Customer Care Executive Interview Questions and Answers

Updated 20 Jul 2021

Bigleap Solutions Customer Care Executive Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. They checked my language Hindi telugu English and they gave me questions like if a customer was highly irritated how will you handle that situation

Interview Preparation Tips

Interview preparation tips for other job seekers - Most of the interview which I have been faced mostly they check the patience of an agent and will they handle the situation like if customer was abused in call or customer was irritated in they call how will we cam down them

Interview questions from similar companies

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. Tell me about yourself.
Round 2 - Behavioral 

(1 Question)

  • Q1. Same question were asked by the operation manager.

Interview Preparation Tips

Interview preparation tips for other job seekers - Too easy to crack the interview.

I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Tell me about yourself.
  • Q3. Do you have any experience?

Interview Preparation Tips

Interview preparation tips for other job seekers - Too easy to crack the interview.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI
  • Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
  • Ans. 

    I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.

    • I have strong communication skills and enjoy interacting with people.

    • I thrive in a dynamic and challenging work environment.

    • I am motivated by the opportunity to help customers and resolve their issues efficiently.

    • I am interested in the diverse range of industries and clients that BPO roles offer.

    • I am excited ab...

  • Answered by AI
  • Q3. What was your understanding of the assessment?
  • Ans. 

    I understood the assessment as a way to evaluate my skills and knowledge related to customer care.

    • I understood that the assessment would involve questions or scenarios related to customer service.

    • I prepared by reviewing common customer care scenarios and practicing my communication skills.

    • I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.

    • I also anticipated being evaluated ...

  • Answered by AI
Round 3 - Technical 

(4 Questions)

  • Q1. What motivates you to pursue a career in the BPO sector?
  • Ans. 

    I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.

    • Opportunity to interact with diverse customers

    • Ability to provide excellent service

    • Challenging and dynamic work environment

    • Opportunity for career growth and development

  • Answered by AI
  • Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Teleperformance and Takus?
  • Ans. 

    I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.

    • Continuum Global Solutions has a strong reputation for providing excellent customer care services.

    • I am impressed by the opportunities for career growth and development at Continuum Global Solutions.

    • I value the company culture and values of Contin...

  • Answered by AI
  • Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
  • Ans. 

    I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.

    • I wanted to explore different industries and gain a broader skill set.

    • I was attracted to the fast-paced and dynamic environment of the BPO industry.

    • I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.

    • I believe working...

  • Answered by AI
  • Q4. What did you understand from the assessment that you completed?
  • Ans. 

    I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.

    • The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.

    • I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.

    • The assessment also allowed me to highlight my multitasking skills and ability to wo...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. ABOUT YOUR SELF
  • Q2. What is your name
  • Q3. Where are you from
  • Q4. Your last company
  • Q5. What is Your hobbies
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Bref about home town or Bangalore

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice plz donot go to these company these is two torcher company plz guys donot go
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test is the main thing they will conduct

Round 2 - HR 

(2 Questions)

  • Q1. They will ask you to speak and they will analyse your communication skills
  • Q2. They will ask about your previous experience and analyze your skills

Interview Preparation Tips

Topics to prepare for HRH Next Services Customer Care Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - Just be confident that's enough
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Current working somewhere
  • Q2. Dislike and like about your job profile
Round 3 - Aptitude Test 

Comfortable job work from home or office

Interview Preparation Tips

Interview preparation tips for other job seekers - Be realistic,and confident

I applied via Apna Jobs and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Self introduction
  • Q2. Why you want to join cogent hub?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and relax it's gonna be easy.

I applied via Apna Jobs and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the best company in Kolkata
Contribute & help others!
anonymous
You can choose to be anonymous

Recently Viewed

INTERVIEWS

Bigleap Solutions

No Interviews

INTERVIEWS

NetProphets Cyberworks

No Interviews

INTERVIEWS

Quality Council of India

No Interviews

INTERVIEWS

NetProphets Cyberworks

No Interviews

INTERVIEWS

Technosys Services

No Interviews

INTERVIEWS

Algoworks Technologies

No Interviews

INTERVIEWS

NetProphets Cyberworks

No Interviews

INTERVIEWS

Algoworks Technologies

No Interviews

INTERVIEWS

Algoworks Technologies

No Interviews

INTERVIEWS

HTC Global Services

No Interviews

Tell us how to improve this page.

Fast track your campus placements

View all

Bigleap Solutions Customer Care Executive Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 2 Reviews and Ratings
Associate
8 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Quality Analyst
5 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Executive
4 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Floor Incharge
4 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

.NET Trainer
4 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Bigleap Solutions with

HRH Next Services

3.1
Compare

Data Entry

4.1
Compare

Magus Customer Dialog

3.7
Compare

Greet Technologies

2.9
Compare
Did you find this page helpful?
Yes No
write
Share an Interview