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Bigleap Solutions Customer Care Executive Interview Questions and Answers

Updated 20 Jul 2021

Bigleap Solutions Customer Care Executive Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. They checked my language Hindi telugu English and they gave me questions like if a customer was highly irritated how will you handle that situation

Interview Preparation Tips

Interview preparation tips for other job seekers - Most of the interview which I have been faced mostly they check the patience of an agent and will they handle the situation like if customer was abused in call or customer was irritated in they call how will we cam down them

Interview questions from similar companies

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. Tell me about yourself.
Round 2 - Behavioral 

(1 Question)

  • Q1. Same question were asked by the operation manager.

Interview Preparation Tips

Interview preparation tips for other job seekers - Too easy to crack the interview.

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Will you be able to work in complete Night Shifts?
  • Q3. How long will you work here for?
  • Q4. What's your expected Salary?
  • Q5. Are you currently studying or Have you any plans for further studies?
  • Ans. Say No plans as for now.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident. They check your fluency and your conversational skills. That's all. Interview hardly lasts more than 20 mins.

I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Tell me about yourself.
  • Q3. Do you have any experience?

Interview Preparation Tips

Interview preparation tips for other job seekers - Too easy to crack the interview.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI
  • Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
  • Ans. 

    I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.

    • I have strong communication skills and enjoy interacting with people.

    • I thrive in a dynamic and challenging work environment.

    • I am motivated by the opportunity to help customers and resolve their issues efficiently.

    • I am interested in the diverse range of industries and clients that BPO roles offer.

    • I am excited ab...

  • Answered by AI
  • Q3. What was your understanding of the assessment?
  • Ans. 

    I understood the assessment as a way to evaluate my skills and knowledge related to customer care.

    • I understood that the assessment would involve questions or scenarios related to customer service.

    • I prepared by reviewing common customer care scenarios and practicing my communication skills.

    • I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.

    • I also anticipated being evaluated ...

  • Answered by AI
Round 3 - Technical 

(4 Questions)

  • Q1. What motivates you to pursue a career in the BPO sector?
  • Ans. 

    I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.

    • Opportunity to interact with diverse customers

    • Ability to provide excellent service

    • Challenging and dynamic work environment

    • Opportunity for career growth and development

  • Answered by AI
  • Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Teleperformance and Takus?
  • Ans. 

    I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.

    • Continuum Global Solutions has a strong reputation for providing excellent customer care services.

    • I am impressed by the opportunities for career growth and development at Continuum Global Solutions.

    • I value the company culture and values of Contin...

  • Answered by AI
  • Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
  • Ans. 

    I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.

    • I wanted to explore different industries and gain a broader skill set.

    • I was attracted to the fast-paced and dynamic environment of the BPO industry.

    • I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.

    • I believe working...

  • Answered by AI
  • Q4. What did you understand from the assessment that you completed?
  • Ans. 

    I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.

    • The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.

    • I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.

    • The assessment also allowed me to highlight my multitasking skills and ability to wo...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Current working somewhere
  • Q2. Dislike and like about your job profile
Round 3 - Aptitude Test 

Comfortable job work from home or office

Interview Preparation Tips

Interview preparation tips for other job seekers - Be realistic,and confident

I applied via AmbitionBox and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you and what is your qualities which attracts us
  • Ans. 

    I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.

    • Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.

    • Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.

    • Customer-centric approach: I priorit...

  • Answered by AI
  • Q2. How will you handle an irritated customer if we will hire you fir the role
  • Ans. 

    I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.

    • Listen attentively to the customer's complaint without interrupting

    • Show empathy and understanding towards their frustration

    • Apologize for any inconvenience caused and take responsibility

    • Offer a solution or alternatives to resolve their issue

    • Ensure the customer is satis...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for VOIZ Customer Care Executive interview:
  • Communication Skills
  • Problem Solving
  • Empathy
  • Fluency
  • English Language
  • English Typing
  • Patience
  • Listening
Interview preparation tips for other job seekers - Don't hesitate to answer Politely answer all the questions believe me the interview is so easy What you should need is just to make a mind set to clear it and the mentors are also very friendly and they never make a feel uncomfortable during interview and also on the job
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General English ,computer basic reasoning

Round 3 - HR 

(2 Questions)

  • Q1. From Resume , tell something about your self
  • Q2. Subject questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak fluently and be confident
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is your understanding of sales?
  • Ans. 

    Sales is the process of identifying, attracting, and converting potential customers into actual buyers of a product or service.

    • Sales involves building relationships with customers to understand their needs and provide solutions.

    • It requires effective communication and persuasion skills to convince customers to make a purchase.

    • Sales also involves setting and achieving targets, negotiating deals, and closing sales.

    • Success...

  • Answered by AI
  • Q2. What is B2B sales
  • Ans. 

    B2B sales refers to business-to-business sales, where companies sell products or services to other businesses rather than individual consumers.

    • Involves selling products or services to other businesses

    • Focuses on building relationships with other companies

    • Often involves longer sales cycles and larger deal sizes

    • Examples include selling software to a company for their internal use or providing consulting services to a busi

  • Answered by AI
  • Q3. Rate your languages on a scale of 1 to10 according to your skills
  • Ans. 

    I would rate my language skills as follows: English - 9, Spanish - 7, French - 5.

    • English - 9: Fluent in speaking, writing, and comprehension

    • Spanish - 7: Can hold conversations and understand most content

    • French - 5: Basic understanding, can communicate simple phrases

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I would advise against working with this company, as it has been described as a pathetic workplace where managers misuse their authority, making employees work excessively without any days off.
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Instahyre and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Language known technical
Round 2 - HR 

(1 Question)

  • Q1. Tell about your self
Round 3 - HR 

(1 Question)

  • Q1. Tell about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice working environment

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Bigleap Solutions Customer Care Executive Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

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