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BigBasket Email Support Executive Interview Questions and Answers

Updated 11 Sep 2023

BigBasket Email Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Self introduction
  • Q2. Different of empathy and sympathy
  • Ans. 

    Empathy is understanding and sharing the feelings of others, while sympathy is acknowledging and feeling sorry for someone's situation.

    • Empathy involves putting yourself in someone else's shoes and truly understanding their emotions.

    • Sympathy is feeling compassion or pity for someone without necessarily understanding their feelings.

    • Empathy is more about connecting with others on an emotional level, while sympathy is more...

  • Answered by AI
  • Q3. About last working
  • Q4. What is empathy
  • Ans. 

    Empathy is the ability to understand and share the feelings of another person.

    • Putting yourself in someone else's shoes

    • Listening actively and showing understanding

    • Expressing compassion and support

    • Recognizing and validating emotions

    • Responding with kindness and care

  • Answered by AI
  • Q5. What is sympathy
  • Ans. 

    Sympathy is the ability to understand and share the feelings of another person.

    • Sympathy involves feeling compassion for someone else's struggles or hardships

    • It is different from empathy, which involves actually feeling the same emotions as the other person

    • Showing sympathy can involve offering support, comfort, or encouragement to someone in need

  • Answered by AI

Interview Preparation Tips

Topics to prepare for BigBasket Email Support Executive interview:
  • Basics of company details
Interview preparation tips for other job seekers - Be confident and feel free

Interview questions from similar companies

I applied via Shine and was interviewed in Jul 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic Accent, Grammar oriented our process.
  • Q2. Email writing
  • Q3. Fluency and flexible

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare before the interview gives you a positive result.

Interview Questionnaire 

6 Questions

  • Q1. First HR round is all about your background and basic information about you and what you know about Amazon.
  • Q2. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic individual with a passion for helping others.

    • I have a background in customer service, where I have honed my communication and problem-solving skills.

    • I am a good listener and strive to understand the needs of customers in order to provide effective solutions.

    • I am a team player and enjoy collaborating with colleagues to ensure the best possible outcomes for customers.

  • Answered by AI
  • Q3. Why do you want to join us?
  • Ans. 

    I am passionate about providing excellent customer service and believe in the values of your company.

    • I have a strong background in customer service and enjoy helping others

    • I admire the company's commitment to customer satisfaction and want to be a part of that

    • I believe in the company's mission and values and want to contribute to its success

  • Answered by AI
  • Q4. What do you know about Amazon?
  • Ans. 

    Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

    • Founded by Jeff Bezos in 1994 as an online bookstore

    • Expanded to sell a wide variety of products and services

    • Offers Amazon Prime subscription service for fast shipping and streaming content

    • Owns subsidiaries like Whole Foods Market and Twitch

    • Developed popular devices like Kindle e-reade

  • Answered by AI
  • Q5. Your education
  • Ans. 

    Bachelor's degree in Business Administration

    • Graduated from XYZ University in 2018

    • Took courses in marketing, finance, and management

    • Completed a senior project on consumer behavior analysis

  • Answered by AI
  • Q6. This is the final round. You'll be asked about your background, education qualification, Why do you want to join company and what you know about it. How will you react in the circumstances. Like when you ...

Interview Preparation Tips

Round: Test
Experience: The test is conducted to check your English language skills.

The questions are like
fill in the blanks
complete the sentences
find the correct word
within the given time.

Sometimes you get a passage and then questions about that.

In the end you have to write an e-mail. (Subject of the email is provided)


General Tips: It doesn't really matter if you know the subject thoroughly because nobody knows everything.
You've to show that you're willing to work with them.
Your body gestures and the way you behave.
Remember that you're observed (under CCTV) even when you're waiting outside.
So be professional and act accordingly.

I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About online shopping

Interview Preparation Tips

Interview preparation tips for other job seekers - They check whether you are fluent in english and hindi
Versant test

I applied via Company Website and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Online 

(1 Question)

  • Q1. My strength is positive attitude and my skills
Round 2 - One-on-one 

(1 Question)

  • Q1. My age my name my qualification my parents name
  • Ans. My name is Rahul Karmakar my age is 18+ my qualification 12 pass out on 22 my father name is Usharanjan Karmakar
  • Answered by Rahul Karmakar
Round 3 - HR 

(4 Questions)

  • Q1. My name my qualification my skills my job experience
  • Q2. My job experience my strength
  • Q3. My address my personal information
  • Q4. My weeknss my name my date of birth my college name

Interview Preparation Tips

Interview preparation tips for other job seekers - Sir I am student and i am fresher and looking for a job please I need a job because my family problem

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - i gave a suggestion for job seekers are mainly focesed on aptitude test and job roles

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - i gave a suggestion for job seekers are mainly focesed on aptitude test and job roles
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about your self ?
  • Ans. My name is vanshika .i am living im new delhi with my family ,i have complete my graduation in 2020 and if i have talk about my family member they are comprise of my mother two elders brother .and about my hobby i love to singing in free time and spending time with nature .
  • Answered Anonymously
  • Q2. What you understand by customer supports ?
  • Ans. 

    Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.

    • Customer support involves addressing customer inquiries and concerns

    • It includes providing product information, troubleshooting, and resolving complaints

    • Customer support can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfa...

  • Answered by AI
  • Q3. Why you want to join bpo ?
  • Ans. I want to join BPO because it is growing industries in in india and i am keen to making my career in this field .
  • Answered Anonymously
  • Q4. Where you want to see you self after 5 years?
  • Ans. After 5 years i want to see my self with this company on hire position and want to handling more responsibility.
  • Answered Anonymously
  • Q5. What is your salary expectation?
  • Ans. As fresher i don't have practical knowledge so much so i have only theoretical knowledge so i am not expecting more it would be as company per norms .
  • Answered Anonymously
  • Q6. Anything you want to ask from me about this company and about work profile ?
  • Ans. Yes ,what will be job role of the mine for this process for which i have been offered this job .
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

There was topic given for group discussion with a time limit of 10 mins

Round 2 - One-on-one 

(2 Questions)

  • Q1. I was not able to attend it
  • Q2. I was not selected for next round

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare yourself with different kind of scenarios
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduction yourself
  • Q2. Why Smart phone is important
  • Ans. 

    Smartphones are important for communication, productivity, entertainment, and access to information.

    • Communication: Allows users to stay connected through calls, texts, emails, and social media.

    • Productivity: Enables users to manage tasks, schedules, and work on the go.

    • Entertainment: Provides access to games, music, videos, and social media platforms.

    • Access to information: Allows users to browse the internet, access news...

  • Answered by AI
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BigBasket Interview FAQs

How many rounds are there in BigBasket Email Support Executive interview?
BigBasket interview process usually has 2 rounds. The most common rounds in the BigBasket interview process are HR and Resume Shortlist.
What are the top questions asked in BigBasket Email Support Executive interview?

Some of the top questions asked at the BigBasket Email Support Executive interview -

  1. Different of empathy and sympa...read more
  2. What is empa...read more
  3. What is sympa...read more

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BigBasket Email Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Join BigBasket India's largest online supermarket

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BigBasket Email Support Executive Salary
based on 24 salaries
₹1.8 L/yr - ₹3.5 L/yr
8% more than the average Email Support Executive Salary in India
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BigBasket Email Support Executive Reviews and Ratings

based on 5 reviews

3.5/5

Rating in categories

3.3

Skill development

3.9

Work-life balance

3.2

Salary

3.3

Job security

3.5

Company culture

3.2

Promotions

3.5

Work satisfaction

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