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BharatMatrimony.com Customer Service Associate Interview Questions and Answers

Updated 1 Apr 2025

BharatMatrimony.com Customer Service Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I appeared for an interview in Oct 2024, where I was asked the following questions.

  • Q1. Tell Me About Your Self
  • Q2. Expected Salary
  • Q3. Do You Have Experience
  • Ans. 

    I have extensive experience in customer service, focusing on effective communication and problem-solving to enhance customer satisfaction.

    • Worked at XYZ Retail for 2 years, handling customer inquiries and resolving issues promptly.

    • Trained new staff on customer service protocols, improving team efficiency.

    • Received 'Employee of the Month' for consistently exceeding customer satisfaction targets.

    • Implemented a feedback syst

  • Answered by AI
  • Q4. When You Completed Degree
  • Ans. 

    I completed my degree in May 2022, which equipped me with essential skills for customer service roles.

    • Graduated with a Bachelor's in Business Administration, focusing on customer relations.

    • Completed an internship at a retail store, enhancing my communication skills.

    • Participated in a project that involved resolving customer complaints effectively.

  • Answered by AI
  • Q5. What will You Prefered Voice or Non_Voice.

Interview Preparation Tips

Interview preparation tips for other job seekers - So Much Friends Will Support Me
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. I am vijay coming from Thirupathur work Experience Fresher I said this.
  • Answered Anonymously
  • Q2. He said Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice one it is a good job & persons and my goods friends

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

I applied via Walk-in and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is ur career objective

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepare good resume

I applied via Naukri.com and was interviewed in Oct 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About inbounds tele-calling related

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask me about bpo voice process type related and tele calls type inbound questions

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What is your name?
  • Q2. What are your qualifications
  • Q3. Why should we hire you?
  • Q4. Try to sell me this glass(that was on the table that time)

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not worry or get anxiety for first time itss really very easy because the person sitting in front of you was on your place at some point of his/her life so he/she understands, so be normal there is nothing to worry about think like you are just going to talk with someone and you just have to impress him and he will give you the job you needed in return GOOD LUCK Follow me on Instagram -squidward_loathe for more help.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce briefly about your self
  • Q2. I talk about myself
Round 2 - Group Discussion 

How to handle angry customer

Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. First he was ask myself
  • Q2. Then you are ask my family background my education background languages Bangalore details
  • Q3. H r ask future plans

I applied via Walk-in and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. They asked me to introduce myself, asked me to speak in different languages ,checked my communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Market yourself, know yourself and what you want..
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Typing Test 

(1 Question)

  • Q1. First they ask for resume later calls for typing test with an alternative scenario.
  • Ans. We need to put up the experience or share the view accordingly. But selection will be done based on typing speed.
  • Answered Anonymously
Round 3 - HR 

(1 Question)

  • Q1. Hr round- They mostly see the languagd fluency along with communication also way of conveying. Asks us to speak in hindi
  • Ans. We need to speak making eye contact making sure we are confident enough. We need to be fluent in Hindi language as they ask what the experience we wrote with the given scenario.
  • Answered Anonymously
Round 4 - Behavioral 

(1 Question)

  • Q1. In Manager round they will ask our introduction along with the topic explanation in Hindi.
  • Ans. We need to set our posture while having interview with manager some times if he is not available interview will be done through video call in office only but if he is available then need to be fluent enough to have conversation with them.
  • Answered Anonymously

Interview Questionnaire 

2 Questions

  • Q1. What is you profession
  • Ans. 

    I am a Senior Associate in the field of finance, specializing in investment management.

    • I have expertise in analyzing financial data and making investment recommendations.

    • I work closely with clients to understand their financial goals and risk tolerance.

    • I monitor market trends and economic indicators to make informed investment decisions.

    • I have experience in portfolio management and asset allocation.

    • I may hold certifica...

  • Answered by AI
  • Q2. What is your ambition
  • Ans. 

    My ambition is to become a respected leader in my field, making a positive impact through innovative solutions and mentorship.

    • To continuously learn and grow in my role

    • To lead and inspire a team towards success

    • To contribute to the advancement of the organization and industry

    • To mentor and guide junior colleagues in their professional development

  • Answered by AI

BharatMatrimony.com Interview FAQs

How many rounds are there in BharatMatrimony.com Customer Service Associate interview?
BharatMatrimony.com interview process usually has 1-2 rounds. The most common rounds in the BharatMatrimony.com interview process are Resume Shortlist and HR.

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BharatMatrimony.com Customer Service Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
BharatMatrimony.com Customer Service Associate Salary
based on 8 salaries
₹1.7 L/yr - ₹2 L/yr
40% less than the average Customer Service Associate Salary in India
View more details

BharatMatrimony.com Customer Service Associate Reviews and Ratings

based on 6 reviews

4.8/5

Rating in categories

5.0

Skill development

4.6

Work-life balance

4.6

Salary

4.8

Job security

4.8

Company culture

4.6

Promotions

4.8

Work satisfaction

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