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Swiggy Customer Service Associate Interview Questions and Answers
Swiggy Customer Service Associate Interview Experiences
2 interviews found
I applied via Naukri.com and was interviewed in Oct 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About inbounds tele-calling related
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Customer Service Associate Interview Questions & Answers
Indiamart Intermesh
Anonymous
posted on 12 May 2022
I was interviewed in Apr 2022.
(7 Questions)
- Q1. What does customer service means to you?
- Ans. Customer service agar achha ho to ek loyalty bhi bada Brand bn jata hai kisi bhi company me must point hota hai customer service Kyuki waha pr sare questions ka answer mil jata hai customer kitna bhi gussa ho usse santi se hi baat karni chahiye Kyuki customer is always right
- Q2. Can you work night shift/day/ evening
- Ans. So mujhe aisa lagta hai ki customer service ka koi limited time nhi hona chahiye customer jb bhi call kre to responsibility ke sath call receive karna chahiye kyuki customer kb kis liye kis problems ke liye apko call kre aur agar call receive nhi huwa problem solved nhi hu office communication nhi kiya gya to company ka reputation khrab hoga aur customer bounding dhire dhire khatm hone lgega so sabse pehle customer ser
- Q3. Customer feedback company
- Ans. Customer feedback bahut jaruri hota hai apke company ke growth ke liye positive feedback apke liye new customers require karne me madad karta hai es liye customer ke sath loyal rahna chahiye apne customer ko central passion pr leke aana chahiye Kyuki customer hi company ko aage bdhate hai
- Q4. NPS is loyalty score (customer feedback)
- Ans. (NPS) NET PROMOTER SCORE/ kuchh customer (detractor) kuchh customer (Neutral) kuchh customer ( Promoter) jo customer (1) 1se6 tk nu dete hai o detractor hote hai o apke company se apke products se khush nhi hai other customers ko badhka rhe hai (2) jo customer 7/8 nu de rhe hai o thik thak hai na burayi krenge na tarif krenge (3) jo customer 9/10 nu diye hai o apke promoter hai o apke company ke bare me achhi baat hi ...
- Q5. Grievances management
- Ans. Agar apka koi bahut purana ho ya new customers ho aur naraj ho gye products ko leke damaged kuchh products mila ho ya apke company ke koi employees miss behave ke wajah se to sabse pehle uski bato ko suniye samjhiye gussa nhi hona hai chahe kuchh bhi customer bole apko unke gusse ko sant karna hai kyuki customer is always right
- Q6. First call resolution
- Ans. Pehle calls me hi customer ka problem Solve karna kyuki ap jitna let krenge customer tease hoga aur agar first call me problems Solve kr dete hai to satisfied customer hoga loyalty score badhega aur sath hi sath Sale badhega
- Q7. Turnaround point (customer problem)
- Ans.
The turnaround point is the moment when a customer's problem is resolved or their issue is addressed.
The turnaround point is crucial in customer service as it signifies the successful resolution of a customer's problem.
It is important to identify the turnaround point and ensure that the customer is satisfied with the solution provided.
Examples of turnaround points include when a technical issue is fixed, a refund is pr...
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Info Edge
Ketan Kalyandas Gandhi
posted on 13 Jan 2022
Interview Questionnaire
1 Question
- Q1. Is there provision for share knowledge about productivity?
- Ans.
Yes, there is provision for sharing knowledge about productivity.
Yes, our company encourages employees to share their knowledge and best practices for improving productivity.
We have regular team meetings and training sessions where employees can discuss and exchange ideas on productivity.
We also have an internal knowledge-sharing platform where employees can post articles, tips, and resources related to productivity.
Ad...
Interview Preparation Tips
I applied via Walk-in and was interviewed in Aug 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is ur career objective
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jan 2022. There was 1 interview round.
(4 Questions)
- Q1. The interview was the coolest however the guy had a super intense IQ he could read you In a minute hence there was some personal question, past experience and then screening was done
- Q2. It was one-on-one round thats all
- Q3. Tell me about your experience
- Q4. Why do u want to do this job
Interview Preparation Tips
I applied via Referral and was interviewed in Apr 2022. There were 3 interview rounds.
An English and Grammer test link is provided, and if you clear it, you are passed on to the next level
In this round of interviews, a tenured person shall be talking to you, be it a mix of formal and informal, they shall ask you about your family, your career until now, your educational qualifications, and all in all - getting to know your English proficiency.
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself.
- Q2. Situation based questions
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Only Self introduction
Interview Preparation Tips
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tellme about yourself and How long you will stay if we hire you??
Interview Preparation Tips
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