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Barclays Shared Services Customer Service Advisor Interview Questions and Answers
Barclays Shared Services Customer Service Advisor Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
2 Questions
- Q1. Tell me something about yourself
- Ans.
I am a dedicated and empathetic customer service advisor with a passion for helping others.
I have over 5 years of experience in customer service roles
I excel in communication and problem-solving skills
I am known for my ability to remain calm and patient in challenging situations
- Q2. What do you know about customer service
- Ans.
Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.
Customer service is about understanding and meeting the needs of customers
It involves effective communication and active listening to understand customer concerns
Customer service aims to provide prompt and accurate information or solutions
It requires empathy and patience to handle di...
Interview Preparation Tips
Experience: Great interview. It was very interactive.
Round: Technical Interview
Experience: Serviving the inhouse customers
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Interview questions from similar companies
Selected
I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.
Very easy to do hardly would anyone fail as it is based on your personality type
(3 Questions)
- Q1. Tell me about yourself
- Q2. What do you think about policy and procedures
- Ans.
I believe policies and procedures are essential for maintaining consistency and efficiency in customer service.
Policies and procedures provide guidelines for handling customer inquiries and issues.
They help ensure that all customers are treated fairly and consistently.
Following policies and procedures can help prevent errors and misunderstandings.
Examples: having a policy for escalating customer complaints, following a
- Q3. Why have you chosen the bank
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Direct interview with manager about work experience your future role or vision in company down 2 to 3 years.....why left previous company, stability
- Q2. Why you left previous company
- Q3. Stability issue wat plan in genpact for 2 to 3 years
- Ans.
Genpact offers stability through various initiatives such as career growth opportunities, employee engagement programs, and competitive compensation packages.
Genpact provides career growth opportunities to its employees, allowing them to develop their skills and advance within the company.
The company also has employee engagement programs that promote a positive work environment and foster a sense of community among emp...
Interview Preparation Tips
Farhan Habib
Interview Questionnaire
3 Questions
- Q1. What is autocorrelation?
- Ans.
Autocorrelation is the correlation of a signal with a delayed copy of itself.
Autocorrelation is used to identify patterns in time series data.
It is a measure of how similar a signal is to a delayed version of itself.
Autocorrelation can be positive, negative, or zero.
It is commonly used in signal processing, finance, and econometrics.
Autocorrelation can be visualized using a correlogram.
- Q2. What is heteroscedasticity?
- Ans.
Heteroscedasticity is a statistical term that refers to the unequal variance of a variable across different levels of another variable.
It is a violation of the assumption of homoscedasticity in regression analysis.
It can lead to biased and inefficient estimates of regression coefficients.
It can be detected through residual plots or statistical tests such as the Breusch-Pagan test.
Examples include income and expenditure...
- Q3. How do they affect your data analysis?
- Ans.
Data analysis is affected by various factors that can influence the accuracy and reliability of the results.
Data quality: The accuracy, completeness, and consistency of the data can impact the analysis.
Data sources: The reliability and relevance of the data sources used for analysis can affect the outcomes.
Data preprocessing: The way data is cleaned, transformed, and prepared for analysis can impact the results.
Data in...
Interview Preparation Tips
Experience: Most of the questions was based on statistical modelling as the position they were hiring for was business analyst which requires statistical modelling and its business applications.
Tips: Always try to apply your statistical knowledge to the businesses around you. How you can improve that or apply it for better usage.
College Name: Institute of Management Technology
I applied via Walk-in and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Where you see yourself after 5 years
Interview Preparation Tips
I applied via Walk-in and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What are your client impressing skills?
- Q2. Show us a live demo of a deal negotiation.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction about the process
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. They would ask you about the reason for choosing this job
They would ask you about trick question
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About Digital Marketing
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.
Typing test
(2 Questions)
- Q1. What is your family background?
- Q2. Tell me about yourself.
Interview Preparation Tips
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Barclays Shared Services Customer Service Advisor Reviews and Ratings
based on 1 review
Rating in categories
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692
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|  ₹0 L/yr - ₹0 L/yr |
|
Assistant Manager
512
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|
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431
salaries
| ₹0 L/yr - ₹0 L/yr |
|
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314
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