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Barclays Shared Services Customer Service Advisor Interview Questions and Answers

Updated 12 Aug 2017

Barclays Shared Services Customer Service Advisor Interview Experiences

1 interview found

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and empathetic customer service advisor with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am known for my ability to remain calm and patient in challenging situations

  • Answered by AI
  • Q2. What do you know about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.

    • Customer service is about understanding and meeting the needs of customers

    • It involves effective communication and active listening to understand customer concerns

    • Customer service aims to provide prompt and accurate information or solutions

    • It requires empathy and patience to handle di...

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: Great interview. It was very interactive.

Round: Technical Interview
Experience: Serviving the inhouse customers

Interview questions from similar companies

I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. Tell me about yourself.
Round 2 - Aptitude Test 

An online test contains maths and grammar questions

Interview Preparation Tips

Interview preparation tips for other job seekers - From my end, I would just say that be confident and make your tone polize oozing with confidence.

I believe there is place and time for everyone, keep striking the moment you will feel let's give up , or depressed then believe you r gonna get a job very soon

I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Where do you see yourself in 5 years
  • Q2. Why left last company

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest, and share everything

Advisor Interview Questions & Answers

FIS user image Anonymous

posted on 27 Jan 2021

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you

I applied via Company Website and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What is the difference between UL and VUL
  • Ans. 

    UL and VUL are both types of life insurance policies, but VUL offers investment options while UL does not.

    • UL stands for Universal Life Insurance, which offers a fixed premium and death benefit but no investment options

    • VUL stands for Variable Universal Life Insurance, which offers investment options in addition to a flexible premium and death benefit

    • VUL policyholders can choose to invest in stocks, bonds, and mutual fun...

  • Answered by AI
  • Q2. What are the Death Benefit Options?
  • Q3. What are the Non-forfeiture options?
  • Ans. 

    Non-forfeiture options are the choices available to a policyholder when they stop paying premiums.

    • Non-forfeiture options allow policyholders to retain some value from their policy even if they stop paying premiums.

    • Common non-forfeiture options include reduced paid-up insurance, extended term insurance, and cash surrender value.

    • Reduced paid-up insurance provides a smaller death benefit but does not require further premi...

  • Answered by AI
  • Q4. What is Reinsurance?
  • Ans. 

    Reinsurance is a process where an insurance company transfers a portion of its risk to another insurance company.

    • Reinsurance helps insurance companies manage their risk exposure.

    • It allows insurance companies to protect themselves against large losses.

    • Reinsurance can be either proportional or non-proportional.

    • Proportional reinsurance involves sharing both premiums and losses with the reinsurer.

    • Non-proportional reinsuran...

  • Answered by AI
  • Q5. What is an Underwriting?
  • Ans. 

    Underwriting is the process of evaluating and assessing the risk of insuring a person or entity.

    • Underwriting involves analyzing the potential risks and determining the appropriate premium to charge for insurance coverage.

    • It is commonly used in the insurance industry for various types of insurance policies such as life, health, and property insurance.

    • Underwriting also involves reviewing the applicant's financial and med...

  • Answered by AI
  • Q6. Major differences between traditional life and whole life products?

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are attending an interview for the Insurance project, you will face most of the questions from the Insurance domain. So please be prepared.

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

It was easy and the host made us feel really comfortable
They just checked whether we are trying to speak or not

Round 2 - One-on-one 

(1 Question)

  • Q1. They asked about ourselves and discussed about salary pacakge and job description and asked basic question thats it

Interview Preparation Tips

Interview preparation tips for other job seekers - Its telephonic interview and they checked our english fluency

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple and easy

I applied via Campus Placement and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you manage stress?

Interview Preparation Tips

Interview preparation tips for other job seekers - Make your interviewer feels that you really need this job. And once you get it you will give your maximum.

I applied via LinkedIn and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They ask job related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay calm it's not going to be a hard interview it's a easy to moderate kind of.

I applied via Job Portal and was interviewed in Nov 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Nothing general question

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't provide any irrelevant doc or the HR are ready set to fire you

Barclays Shared Services Interview FAQs

How to prepare for Barclays Shared Services Customer Service Advisor interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Barclays Shared Services. The most common topics and skills that interviewers at Barclays Shared Services expect are Business Operations, Customer Service, Hospital Administration, Operations and Risk Management.

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Barclays Shared Services Customer Service Advisor Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

3.0

Work-life balance

3.0

Salary

4.0

Job security

4.0

Company culture

3.0

Promotions

4.0

Work satisfaction

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