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Barclays Shared Services Customer Service Advisor Interview Questions and Answers
Barclays Shared Services Customer Service Advisor Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
2 Questions
- Q1. Tell me something about yourself
- Ans.
I am a dedicated and empathetic customer service advisor with a passion for helping others.
I have over 5 years of experience in customer service roles
I excel in communication and problem-solving skills
I am known for my ability to remain calm and patient in challenging situations
- Q2. What do you know about customer service
- Ans.
Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.
Customer service is about understanding and meeting the needs of customers
It involves effective communication and active listening to understand customer concerns
Customer service aims to provide prompt and accurate information or solutions
It requires empathy and patience to handle di...
Interview Preparation Tips
Experience: Great interview. It was very interactive.
Round: Technical Interview
Experience: Serviving the inhouse customers
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Interview questions from similar companies
Selected
I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.
Very easy to do hardly would anyone fail as it is based on your personality type
(3 Questions)
- Q1. Tell me about yourself
- Q2. What do you think about policy and procedures
- Ans.
I believe policies and procedures are essential for maintaining consistency and efficiency in customer service.
Policies and procedures provide guidelines for handling customer inquiries and issues.
They help ensure that all customers are treated fairly and consistently.
Following policies and procedures can help prevent errors and misunderstandings.
Examples: having a policy for escalating customer complaints, following a
- Q3. Why have you chosen the bank
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Direct interview with manager about work experience your future role or vision in company down 2 to 3 years.....why left previous company, stability
- Q2. Why you left previous company
- Q3. Stability issue wat plan in genpact for 2 to 3 years
- Ans.
Genpact offers stability through various initiatives such as career growth opportunities, employee engagement programs, and competitive compensation packages.
Genpact provides career growth opportunities to its employees, allowing them to develop their skills and advance within the company.
The company also has employee engagement programs that promote a positive work environment and foster a sense of community among emp...
Interview Preparation Tips
I applied via Walk-in and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What are your client impressing skills?
- Q2. Show us a live demo of a deal negotiation.
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.
Typing test
(1 Question)
- Q1. Self introduction about introduction
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Apr 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why should we hire you?
Interview Questionnaire
2 Questions
- Q1. First of all, I would suggest if you receive any interview mail from Accenture please ignore and try not to attend as the HR doesn't show any interest whether you are selected or not selected. They are onl...
- Q2. First of all, I would suggest if you receive any interview mail from Accenture please ignore and try not to attend as the HR doesn't show any interest whether you are selected or not selected. They are onl...
I applied via Referral and was interviewed before Oct 2019. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. 1.In which kind of process would you like to hire me 2.What will be my position and work 3.what will be my salary 4.Is there any target? 5.When will I get my increment in salary 6.Are there any incentives?...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.
Typing test
(2 Questions)
- Q1. What is your family background?
- Q2. Tell me about yourself.
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.
Typing test
(1 Question)
- Q1. Ss hiukd be more careful
Interview Preparation Tips
Barclays Shared Services Interview FAQs
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Barclays Shared Services Customer Service Advisor Reviews and Ratings
based on 1 review
Rating in categories
|
Process Advisor
692
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Assistant Manager
512
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Assistant Vice President
431
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Analyst
314
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Process Associate
176
salaries
| ₹0 L/yr - ₹0 L/yr |
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