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Bank of Montreal Customer Service Representative Interview Questions and Answers

Updated 18 Oct 2023

Bank of Montreal Customer Service Representative Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Previous experience
  • Q2. Expectations from the job
Round 3 - One-on-one 

(1 Question)

  • Q1. Details about previous experience

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
-

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Necessary skills needed for a customer service rep.
  • Q2. Why do you want to work at HSBC
Round 2 - Aptitude Test 

Behavioral assessment if it aligns with their value (30min-1hr)

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress smart, be confident, You got this, All the best.

I applied via Bny Mellon website and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for BNY Customer Service Representative interview:
  • Mutual Funds
  • Investment Banking
  • Finance
  • Accounting basics
  • Share Market
Interview preparation tips for other job seekers - This was my last round of mangers with two of them asking me questions simultaneously one after other regarding finance sector and personal opinions it was a great experience about this interview and I thank all my supporters who guided me in cracking this interview.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. How to convince the customer to buy the product?
  • Ans. 

    To convince the customer to buy the product, focus on highlighting its benefits, addressing their needs, building trust, and offering incentives.

    • Highlight the unique features and benefits of the product

    • Address the customer's needs and pain points

    • Build trust by providing testimonials or case studies

    • Offer incentives such as discounts, free trials, or guarantees

    • Provide excellent customer service and support

  • Answered by AI
Round 2 - Case Study 

Situation based questions

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. About the previous organisation work etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare on your previous job role mostly. They ask most of the questions from your previous profile and go through your resume. They will ask analytical questions scenario base.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Asking about how to achieve your business.

Round 3 - Exam 

(1 Question)

  • Q1. Mathematics English

I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Concentex

Round 2 - Coding Test 

How about medicare

Interview Preparation Tips

Interview preparation tips for other job seekers - What is your idea about crypto
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Assessment of Aptitude, basic common understanding of day to day problems and thier management

Round 3 - One-on-one 

(1 Question)

  • Q1. Even thiugh i prepared thoroughly, they wanted to know more about me as a person and were not too hard. Quite an amazing panel.
Round 4 - HR 

(2 Questions)

  • Q1. Why you want to work with HSBC
  • Q2. What are expectation in terms of salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real, they would select you if they find you suitable, otherwise it would be you struggling on the job.

I applied via Bny Mellon website and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for BNY Customer Service Representative interview:
  • Mutual Funds
  • Investment Banking
  • Finance
  • Accounting basics
  • Share Market
Interview preparation tips for other job seekers - This was my last round of mangers with two of them asking me questions simultaneously one after other regarding finance sector and personal opinions it was a great experience about this interview and I thank all my supporters who guided me in cracking this interview.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Talk about your work experience.
Round 2 - Voice and Accent 

(2 Questions)

  • Q1. Comprehension and Retention.
  • Q2. Reading and Listening.
Round 3 - Technical 

(2 Questions)

  • Q1. Talk about a situation you saved from being escalated.
  • Q2. Why should we hire you?

Interview Preparation Tips

Topics to prepare for American Express Senior Customer Service Representative interview:
  • Credit Cards
  • Customer Relationship
  • Spoken English
Interview preparation tips for other job seekers - Be confident and make sure you don't talk about anything irrelevant. You'll be fine :)

Bank of Montreal Interview FAQs

How many rounds are there in Bank of Montreal Customer Service Representative interview?
Bank of Montreal interview process usually has 3 rounds. The most common rounds in the Bank of Montreal interview process are Resume Shortlist, HR and One-on-one Round.

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