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posted on 24 Aug 2022
I applied via LinkedIn and was interviewed before Aug 2021. There were 2 interview rounds.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and
Good customer service means meeting or exceeding customer expectations and providing a positive experience.
Prompt and courteous responses to customer inquiries and complaints
Personalized attention and solutions to individual customer needs
Efficient and timely resolution of issues
Going above and beyond to exceed customer expectations
Creating a positive and memorable experience for the customer
Building long-term relation...
posted on 24 Aug 2022
I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing product information and recommendations
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include phone and email support, live chat, and in-person assistance
To improve a dissatisfied customer's experience, listen actively, apologize sincerely, offer a solution, and follow up.
Listen actively to the customer's complaints and empathize with their situation.
Apologize sincerely for any inconvenience caused and take responsibility for the issue.
Offer a solution that addresses the customer's concerns and meets their needs.
Follow up with the customer to ensure their satisfaction a...
I would apologize to the customer and escalate the issue to a higher authority for resolution.
Apologize to the customer for not being able to assist them
Assure the customer that you will do everything possible to resolve their issue
Escalate the issue to a higher authority or supervisor for resolution
Take note of the issue and try to learn from it for future reference
posted on 24 Aug 2022
I applied via LinkedIn and was interviewed before Aug 2021. There were 2 interview rounds.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and
Good customer service means meeting or exceeding customer expectations and providing a positive experience.
Prompt and courteous responses to customer inquiries and complaints
Personalized attention and solutions to individual customer needs
Efficient and timely resolution of issues
Going above and beyond to exceed customer expectations
Creating a positive and memorable experience for the customer
Building long-term relation...
posted on 24 Aug 2022
I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing product information and recommendations
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include phone and email support, live chat, and in-person assistance
To improve a dissatisfied customer's experience, listen actively, apologize sincerely, offer a solution, and follow up.
Listen actively to the customer's complaints and empathize with their situation.
Apologize sincerely for any inconvenience caused and take responsibility for the issue.
Offer a solution that addresses the customer's concerns and meets their needs.
Follow up with the customer to ensure their satisfaction a...
I would apologize to the customer and escalate the issue to a higher authority for resolution.
Apologize to the customer for not being able to assist them
Assure the customer that you will do everything possible to resolve their issue
Escalate the issue to a higher authority or supervisor for resolution
Take note of the issue and try to learn from it for future reference
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Quess
Team Lease
Security and Intelligence Services (India)
G4S