Axis Sales Customer Relation Officer Interview Questions and Answers

Q1. Why would you like to apply here
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Q2. Tell me something about yourself
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Q1. Explain the gap in employment during covid
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Q1. Telephonic Interview Round 1
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Q2. Tell about yourself.
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Language English Testing through Application.

Q1. What do you know about credit cards?
Ans. 
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
• Credit cards are issued by financial institutions to consumers for making purchases and payments.

• They allow users to borrow money up to a certain limit, known as the credit limit.

• Users are required to pay back the borrowed amount along with interest within a specified period.

• Credit cards often come wi...read more
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Q1. Do you have any experience?
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Yes. Already working on veranda race Institute for tele calling job.. So that work are very interesting and work free job.. I can doing this job
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Q2. Tell me what is a customer executive?
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Customer executive is a professional responsible for proper communicating..kindly approach the customer. customer satisfaction is must,, including answering phons, responding to customer questions and assisting with customer issues.
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Q1. Demo of sales to customers
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Demonstrating sales to customers involves showcasing product features, benefits, and value proposition.
• Start by understanding customer needs and pain points

• Highlight key product features and benefits that address customer needs

• Demonstrate how the product solves customer problems or improves their situation

• Use storytelling and real-life examples to make the sales pitch more engaging

• Address any objections or concerns the...read more
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Q2. Speaking ability in different language
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Speaking ability in different languages is a valuable skill for customer executives.
• Fluency in multiple languages can help in effectively communicating with a diverse customer base

• It can improve customer satisfaction by providing support in their preferred language

• Being multilingual can also help in understanding cultural nuances and building rapport with customers
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Topics shared at that moment we have to speak for 2mins

Q1. Tell about yourself
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Q2. Why do you want to work here
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Q1. Why are you looking for a change?
Ans. 
Seeking new challenges and growth opportunities in a different organization.
• Looking for a change to expand my skill set and knowledge.

• Seeking a more challenging role that aligns with my career goals.

• Wanting to work in a different industry to gain new experiences.

• Desire to work in a company with a better work-life balance.

• Seeking better compensation and benefits.

• Wanting to work in a more supportive and collaborative tea
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Q2. What are your salary expectations?
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I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Service Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further.

• I believe that fair compensation is important for job satisfaction and motivation.
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Q3. Share details of your previous job.
Ans. 
I worked as a Customer Service Executive at XYZ Company.
• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service

• Achieved monthly targets for customer sati
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Q4. Why should we hire you?
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I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
• I have a friendly and approachable demeanor, which helps me build rapport with customers.

• I am a good listener and can empathize with customers' concerns and needs.

• I am highly organized and can handle multiple tasks efficiently.

• I have a problem-solving mindset and can think quickly on my f...read more
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in the customer service industry

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-pace
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