Axis Collection Officer Interview Questions and Answers

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Q1. What are your salary expectations?
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Q1. How to handle NPA customers
Ans. 
Handle NPA customers by understanding their situation and offering solutions to help them repay their debts.
• Listen to their concerns and empathize with their situation

• Offer flexible repayment options based on their financial situation

• Provide clear communication and follow-up regularly

• Consider legal action as a last resort

• Maintain professionalism and respect at all times
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Q2. Which buckets are handled
Ans. 
Buckets handled depend on the type of debt and its age.
• Buckets are categorized based on the number of days past due.

• Typically, buckets range from 0-30 days, 31-60 days, 61-90 days, and so on.

• The collection officer will handle the buckets assigned to them based on their experience and expertise.

• They will work to recover the debt from each bucket, starting with the oldest and most delinquent debts first.
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Q1. Why you want tto join us?
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Q2. What will you do at the situation customer denied the payment ?
Ans. 
If a customer denies payment, I will first try to understand the reason for their denial and address any concerns they may have. I will then explore alternative payment options and negotiate a resolution that satisfies both the customer and the company.
• Listen attentively to the customer's reasons for denying payment

• Address any concerns or issues raised by the customer

• Offer alternative payment options or negotiate a pay...read more
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