Axa Global Business Services Claims Analyst Interview Questions and Answers

Q1. What is false positive and false negative
Ans. 
False positive and false negative are errors in which a test result incorrectly indicates the presence or absence of a condition.
• False positive: When a test incorrectly indicates that a condition is present when it is not.

• False negative: When a test incorrectly indicates that a condition is not present when it actually is.

• Examples: A false positive in fraud analysis would be flagging a legitimate transaction as fraudul...read more
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Q2. About ATO and different types of frauds
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Q1. Current ctc and expected ctc
Ans. 
Current CTC is $70,000 and expected CTC is $85,000
• Current CTC: $70,000

• Expected CTC: $85,000
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Q2. Total years of experience and preferred location
Ans. 
I have 8 years of experience in fraud analysis and I am open to relocation.
• 8 years of experience in fraud analysis

• Open to relocation to preferred location
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Q1. Tell me the impact of covid 19
Ans. 
The impact of Covid-19 has been widespread and significant, affecting various aspects of society and the economy.
• Healthcare systems overwhelmed with cases

• Economic downturn with job losses and business closures

• Shift to remote work and online learning

• Increased focus on hygiene and social distancing measures

• Mental health challenges due to isolation and uncertainty
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Q2. Tell me about your self
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I am a detail-oriented individual with strong communication skills and a passion for helping others.
• I have a background in customer service, where I honed my problem-solving abilities

• I am proficient in handling claims and resolving customer issues efficiently

• I am a team player and enjoy collaborating with colleagues to achieve common goals
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Online test on computer

Q1. What is your biggest achievement?
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Q2. Do you about your process?
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Q1. Basic about the bank , product
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Q2. What you know about the bank Questions on the product your called for
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Q1. Round with the seniors of the department
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Q2. Questions on the product you are called for to check your knowledge ,your notice period
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Q1. Your salary structure and the notice period
Ans. 
The salary structure is competitive and the notice period is standard.
• The salary structure is designed to attract and retain top talent.

• The notice period is typically 30 days.

• Both the salary structure and notice period are in line with industry standards.

• Specific details can be discussed further during the negotiation process.
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It was good. it had some tricky questions

Q1. Back ground verification and other details asked
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Q1. Tell me something about your self?
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Q2. What is the rules and responsibilities?
Ans. 
Rules and responsibilities for a Claims Associate include processing claims, communicating with clients, and ensuring accuracy and compliance.
• Processing insurance claims accurately and efficiently

• Communicating with clients to gather necessary information

• Ensuring compliance with company policies and regulations

• Investigating and resolving any discrepancies or issues

• Maintaining confidentiality of client information

• Providi...read more
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Q3. Where do you stay
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Q1. Normal question about yourself and speak on a topic
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Q2. Manager round was there
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Q1. Interview questions was moderate and simpler no challenges in getting selected
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Maths and english grammer

Q1. What is cpt and the use of cpt codes
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Q2. What are the diffrenCe between icd9 and icd10?
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Q3. Do you know about cob and notifications
Ans. 
Yes, COB stands for Coordination of Benefits and notifications refer to the process of informing all parties involved in a claim.
• COB is the process of determining which insurance policy is primary and which is secondary when a patient has multiple insurance policies.

• Notifications are sent to all parties involved in a claim to inform them of the status of the claim and any updates or changes.

• COB and notifications are im...read more
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