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AVASO Technology Solutions Service Desk Analyst Interview Questions and Answers

Updated 14 Dec 2019

AVASO Technology Solutions Service Desk Analyst Interview Experiences

1 interview found

Interview Questionnaire 

2 Questions

  • Q1. 1. Can you do skating on Highway without your friends ?
  • Q2. What is colour of wall behind you ?
  • Ans. 

    The wall behind me is painted in a light shade of blue.

    • The wall color is a light shade of blue.

    • The blue color is calming and creates a peaceful environment.

    • The wall is well-maintained and free from any visible marks or damages.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Number of rounds : 4
Test platform : Mettl
1. Written Test (Basic ELQ )
2. Group discussion ( Topic was Article 370 )
3. Personal interview + HR round (Panel interview)
4. Phsychometric Test ( Mettl platform )

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Give your best in interview
Round 2 - Assignment 

Give your best in interview

Round 3 - Technical 

(1 Question)

  • Q1. Basic communication and confidence
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Case Study 

CCNA needs to be study and other network security protocols

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What was your experience in your last organization?
  • Ans. 

    In my last organization, I served as a Service Desk Lead overseeing a team of technicians and ensuring timely resolution of IT issues.

    • Managed a team of technicians responsible for providing technical support to end users

    • Implemented new processes to improve efficiency and customer satisfaction

    • Monitored service desk performance metrics and implemented improvements based on data analysis

  • Answered by AI
  • Q2. Service management and ITIL process and practices

Interview Preparation Tips

Topics to prepare for Microland Service Desk Lead interview:
  • ITIL Certified
  • Service management
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Previous experience related
Round 3 - One-on-one 

(1 Question)

  • Q1. Interview was quite smooth I'd say

I applied via Referral and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a Service Desk Engineer with 5 years of experience in providing technical support to end-users.

    • I have a strong understanding of ITIL framework and incident management process

    • I am proficient in troubleshooting hardware and software issues

    • I have excellent communication and customer service skills

    • I am experienced in using remote support tools such as TeamViewer and AnyDesk

    • I have worked with various ticketing systems

  • Answered by AI
  • Q2. What experience do you have that would be relevant to this role?
  • Ans. 

    I have experience in providing technical support and troubleshooting for various software and hardware issues.

    • Worked as a Service Desk Engineer for 2 years at XYZ company

    • Provided technical support to end-users for software and hardware issues

    • Troubleshot and resolved issues related to operating systems, network connectivity, and peripherals

    • Maintained accurate records of all support requests and resolutions

    • Collaborated w...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Related to for what post your applying
Round 4 - HR 

(1 Question)

  • Q1. Discussion about salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Positivity and persistence are key. Stay optimistic throughout the process and keep going until you achieve your goal

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Some technical questions only ,

Round 2 - Assignment 

Some general questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be good in communication skills

Interview Questionnaire 

1 Question

  • Q1. Why this role?

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AVASO Technology Solutions Service Desk Analyst Salary
based on 7 salaries
₹3.2 L/yr - ₹4 L/yr
15% less than the average Service Desk Analyst Salary in India
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