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Augmedix

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Augmedix Senior Customer Support Executive Interview Questions and Answers for Experienced

Updated 21 Aug 2024

Augmedix Senior Customer Support Executive Interview Experiences for Experienced

1 interview found

Senior Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 21 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Prevvious Expreince ?
    • Add your answer
  • Q2. Comfertability with Evening hours ?
  • Ans. 

    Comfortable with evening hours, flexible with schedule.

    • I am comfortable with working evening hours and am flexible with my schedule.

    • I have previous experience working evening shifts and have no issues with it.

    • I understand the importance of providing customer support during evening hours when needed.

    • Answered by AI
    Add your answer
Round 2 - Round with Head of Support team 

(3 Questions)

  • Q1. Previous expreince
  • Ans. 

    I have 5 years of experience in customer support roles, including handling escalated issues and managing a team.

    • Managed a team of customer support representatives

    • Handled escalated customer issues and complaints

    • Implemented new customer support processes to improve efficiency

    • Trained new team members on customer support best practices

    • Answered by AI
    Add your answer
  • Q2. Troubleshooting techniques
  • Ans. 

    Troubleshooting techniques involve identifying, isolating, and resolving technical issues to ensure customer satisfaction.

    • Identify the problem by asking probing questions and gathering information from the customer.

    • Isolate the issue by testing different components or processes to determine the root cause.

    • Resolve the problem by implementing solutions, such as software updates, configuration changes, or hardware replacem...

    • Answered by AI
    Add your answer
  • Q3. Managerial questions
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. General disscusion, he Was not atall prep for the interview, felt he had come i call just for passing the time and close the interview process.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with your word.

Skills evaluated in this interview

Top trending discussions

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Blinkit user image Mohit Verma

posted on 14 Jun 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - One-on-one 

(2 Questions)

  • Q1. Speak 20 sentences about your hometown specialities.
    • Add your answer
  • Q2. Why do you want to join blinkit.
    • Add your answer

Customer Support Executive Interview Questions & Answers

Swiggy user image Anonymous

posted on 17 Nov 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Oct 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. As you like ok
    • Add your answer
  • Q2. Any question for me
    • Add your answer
Round 3 - One-on-one 

(4 Questions)

  • Q1. I am very confident . I am ready
    • Add your answer
  • Q2. I am hard working.
    • Add your answer
  • Q3. I am good listener
    • Add your answer
  • Q4. I am cold gusy
    • Add your answer

Customer Service Executive Interview Questions & Answers

Paisabazaar.com user image Anonymous

posted on 24 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Normal question asked and after that HR 1st round simply introduce yourself question and credit card and debit card questions

Round 3 - HR 

(2 Questions)

  • Q1. 2nd step is regarding why you want to join this company and why you leave your previous job and what is sales and what is loan and it's features
    • Add your answer
  • Q2. Are you want any leave within 3 months
  • Ans. No i do want any leave because if you tell him regarding leave then you are not selected
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If any one join this company then prepared for 3 things
1 difference between credit card and Debit card
2 what is sales and what are the qualities of a sales person... and how to handle sales pressure
3 what is loan and what types of loans
And lastl but not least About company profile

Customer Service Executive Interview Questions & Answers

BlackBuck user image Anonymous

posted on 12 Jan 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Any questions interview job
    • Add your answer
  • Q2. Hindi language interview
    • Add your answer
  • Q3. Hindi questions job and full time
    • Add your answer
  • Q4. Hindi questions interview
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hindi questions job and any questions interview Hindi language

Customer Service Executive Interview Questions & Answers

Udaan user image Anonymous

posted on 9 Jan 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Need good company to work i will give 100%
    • Add your answer
  • Q2. Best companies to work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I have good experience in customer service need to work in same work

Customer Service Executive Interview Questions & Answers

Meesho user image Anonymous

posted on 18 Aug 2022

I applied via AmbitionBox and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. How many interview I'm interested In customer service executive Job requirment
    • Add your answer
  • Q2. Job title Online work from home
    • Add your answer
  • Q3. What was second round
    • Add your answer
  • Q4. Which job location requirements
    • Add your answer
  • Q5. What was job title for customer care executive
  • Ans. 

    The job title for customer care executive is Customer Service Executive.

    • The job involves handling customer queries and complaints.

    • The executive is responsible for providing solutions to customer problems.

    • They may also be required to upsell or cross-sell products and services.

    • The job requires excellent communication and problem-solving skills.

    • Examples of companies that hire customer service executives include Amazon, Ap

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm first time attend by this application so I'm not sure 100% job requirements available or not

Customer experience Specialist Interview Questions & Answers

Urban Company user image Anonymous

posted on 18 Apr 2020

I applied via Walk-in and was interviewed in Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About sympathy and empathy.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with the resolutions that you could provide to a customer in case of worst scenario. Ofcourse, interviewer won't expect resolution from you but he just wants to check out communication skills and how do you pacify the customer.

Senior Customer Service Executive Interview Questions & Answers

Blinkit user image Mohammad Faisal

posted on 2 May 2022

Round 1 - Aptitude Test 

It's a Gernal English, Grammer, Genral Awareness, Reasoning test

Round 2 - One-on-one 

(1 Question)

  • Q1. Majorly about customer experience and e commerce
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be aware of Customer support and Experience.

Customer Care Executive Interview Questions & Answers

Swiggy user image Anonymous

posted on 9 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Non voice experience
  • Ans. 

    I have 2 years of experience working in a non-voice customer support role for an e-commerce company.

    • Handled customer queries and issues through email and chat support

    • Provided product information, resolved complaints, and processed orders

    • Maintained high customer satisfaction ratings through prompt and accurate responses

    • Answered by AI
    Add your answer
  • Q2. Written English
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good written and verbal skills
More about working at Augmedix

Augmedix Interview FAQs

How many rounds are there in Augmedix Senior Customer Support Executive interview for experienced candidates?
Augmedix interview process for experienced candidates usually has 3 rounds. The most common rounds in the Augmedix interview process for experienced candidates are HR and Technical.
What are the top questions asked in Augmedix Senior Customer Support Executive interview for experienced candidates?

Some of the top questions asked at the Augmedix Senior Customer Support Executive interview for experienced candidates -

  1. Comfertability with Evening hour...read more
  2. Troubleshooting techniq...read more
  3. Previous exprei...read more

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