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Atlassian Senior Support Engineer Interview Questions and Answers for Experienced

Updated 3 Feb 2021

Atlassian Senior Support Engineer Interview Experiences for Experienced

1 interview found

Interview Questionnaire 

1 Question

  • Q1. Difference between git and Mercurial, How do you resolve merge conflicts, How do you start services in Linux/Windows, Java thread dump, heap dump, deadlock
  • Ans. 

    Answering questions on Git, Mercurial, Linux/Windows services, Java thread dump, heap dump, and deadlock

    • Git and Mercurial are both version control systems, but Git is more popular and has a steeper learning curve

    • Merge conflicts occur when two or more people make changes to the same file at the same time, and can be resolved using tools like Git's merge tool or Mercurial's merge tool

    • Starting services in Linux can be don...

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(7 Questions)

  • Q1. What is a stack?
  • Ans. 

    A stack is a data structure that follows the Last In, First Out (LIFO) principle, where elements are added and removed from the top.

    • Elements are added to the top of the stack and removed from the top as well

    • Common operations on a stack include push (add element) and pop (remove element)

    • Examples of stacks include the call stack in programming and a stack of plates

  • Answered by AI
  • Q2. What is vpc and why it is needed
  • Ans. 

    VPC stands for Virtual Private Cloud, it is needed to securely isolate resources within the cloud environment.

    • VPC allows you to create a private network in the cloud.

    • It provides control over network settings such as IP address range, subnets, route tables, and network gateways.

    • VPC helps in securing resources by setting up security groups and network access control lists.

    • It enables you to connect your on-premises networ...

  • Answered by AI
  • Q3. What is load balancer
  • Ans. 

    A load balancer is a device or software that distributes network or application traffic across multiple servers to ensure no single server is overwhelmed.

    • Balances traffic across multiple servers

    • Improves performance and reliability

    • Can be hardware or software based

    • Examples: F5 BIG-IP, NGINX, HAProxy

  • Answered by AI
  • Q4. What is IAM and policies
  • Ans. 

    IAM stands for Identity and Access Management. Policies are rules that determine who has access to what resources.

    • IAM is a framework for managing digital identities and controlling access to resources

    • IAM policies are rules that define the permissions and access levels for different users or groups

    • IAM policies can be attached to users, groups, or resources to control access

    • IAM helps organizations ensure that only author...

  • Answered by AI
  • Q5. What is DNS server
  • Ans. 

    DNS server is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.

    • DNS servers store a database of domain names and their corresponding IP addresses.

    • When a user enters a domain name in a web browser, the DNS server is queried to find the corresponding IP address.

    • DNS servers help in the efficient routing of internet traffic by translating domain names to IP ...

  • Answered by AI
  • Q6. What are the types of lookup tables
  • Ans. 

    Types of lookup tables include direct mapping, associative arrays, and hash tables.

    • Direct mapping: uses a key to directly access the corresponding value in the table

    • Associative arrays: store key-value pairs where keys are unique

    • Hash tables: use a hash function to map keys to values for efficient retrieval

  • Answered by AI
  • Q7. What are troubleshooting steps for network
  • Ans. 

    Troubleshooting steps for network issues

    • Check physical connections (cables, ports)

    • Verify network settings (IP address, subnet mask)

    • Restart networking devices (modem, router)

    • Run network diagnostics tools (ping, traceroute)

    • Check for software conflicts or firewall issues

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - get to know more on networking troubleshoot and cloud architecture

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

This was well organised.

Round 2 - Aptitude Test 

Very well organised.

Round 3 - Technical 

(1 Question)

  • Q1. 1 hour discussion and very good and interactive. Mostly on final year cse subjects.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Question related to L3 and L2 topics
Round 2 - HR 

(1 Question)

  • Q1. Salary expectation. Relocation

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well what we have mentioned in the resume

I applied via Company Website

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. ATM related questions
Round 3 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - This is good company environment.

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. A HR question, how the service should be there for any customer who is so arrogant in a conversation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Jus listen to there problem and deal with it. Because we don't know what are there suffering. So better to listen to there problem and give them resolution.

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. 1. can two different user has the same UID?
  • Ans. 

    No, two different users cannot have the same UID.

    • UID (User ID) is a unique identifier assigned to each user in a system.

    • Having two different users with the same UID can cause conflicts and security issues.

    • UIDs are typically assigned sequentially and are unique within a system.

    • For example, in Linux systems, UID 0 is reserved for the root user and cannot be assigned to any other user.

  • Answered by AI
  • Q2. How to create a new user without useradd or add user command?
  • Ans. 

    To create a new user without useradd or add user command, use the usermod command.

    • Use the usermod command with the -u option to create a new user

    • Specify the username and user ID as arguments

    • Example: usermod -u 1001 newuser

    • Create a home directory for the new user manually

  • Answered by AI
  • Q3. Can group name be change once its created ? if yes then what will be the procedure
  • Ans. 

    Yes, group name can be changed. The procedure involves accessing the group settings and editing the name.

    • Access the group settings

    • Click on the group name

    • Edit the name

    • Save changes

  • Answered by AI
  • Q4. How can we change the root user name to something else?
  • Ans. 

    The root user name can be changed by modifying the /etc/passwd file.

    • Open the /etc/passwd file in a text editor

    • Locate the line that starts with 'root'

    • Change the username in the first field to the desired name

    • Save and close the file

    • Restart the system or use the 'su' command to switch to the new username

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and honest with interviewer

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(7 Questions)

  • Q1. What is a stack?
  • Ans. 

    A stack is a data structure that follows the Last In, First Out (LIFO) principle, where elements are added and removed from the top.

    • Elements are added to the top of the stack and removed from the top as well

    • Common operations on a stack include push (add element) and pop (remove element)

    • Examples of stacks include the call stack in programming and a stack of plates

  • Answered by AI
  • Q2. What is vpc and why it is needed
  • Ans. 

    VPC stands for Virtual Private Cloud, it is needed to securely isolate resources within the cloud environment.

    • VPC allows you to create a private network in the cloud.

    • It provides control over network settings such as IP address range, subnets, route tables, and network gateways.

    • VPC helps in securing resources by setting up security groups and network access control lists.

    • It enables you to connect your on-premises networ...

  • Answered by AI
  • Q3. What is load balancer
  • Ans. 

    A load balancer is a device or software that distributes network or application traffic across multiple servers to ensure no single server is overwhelmed.

    • Balances traffic across multiple servers

    • Improves performance and reliability

    • Can be hardware or software based

    • Examples: F5 BIG-IP, NGINX, HAProxy

  • Answered by AI
  • Q4. What is IAM and policies
  • Ans. 

    IAM stands for Identity and Access Management. Policies are rules that determine who has access to what resources.

    • IAM is a framework for managing digital identities and controlling access to resources

    • IAM policies are rules that define the permissions and access levels for different users or groups

    • IAM policies can be attached to users, groups, or resources to control access

    • IAM helps organizations ensure that only author...

  • Answered by AI
  • Q5. What is DNS server
  • Ans. 

    DNS server is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.

    • DNS servers store a database of domain names and their corresponding IP addresses.

    • When a user enters a domain name in a web browser, the DNS server is queried to find the corresponding IP address.

    • DNS servers help in the efficient routing of internet traffic by translating domain names to IP ...

  • Answered by AI
  • Q6. What are the types of lookup tables
  • Ans. 

    Types of lookup tables include direct mapping, associative arrays, and hash tables.

    • Direct mapping: uses a key to directly access the corresponding value in the table

    • Associative arrays: store key-value pairs where keys are unique

    • Hash tables: use a hash function to map keys to values for efficient retrieval

  • Answered by AI
  • Q7. What are troubleshooting steps for network
  • Ans. 

    Troubleshooting steps for network issues

    • Check physical connections (cables, ports)

    • Verify network settings (IP address, subnet mask)

    • Restart networking devices (modem, router)

    • Run network diagnostics tools (ping, traceroute)

    • Check for software conflicts or firewall issues

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - get to know more on networking troubleshoot and cloud architecture

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Basic Data center, Networking
  • Q2. Virtualization technologies Vsphere especially
  • Ans. 

    Vsphere is a virtualization technology used for managing virtual machines and resources in data centers.

    • Vsphere is a product by VMware that provides virtualization solutions for data centers.

    • It allows for the creation, management, and migration of virtual machines.

    • Vsphere includes features like vMotion for live migration of VMs, High Availability for automatic VM restarts, and Distributed Resource Scheduler for load ba...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Core related Host and Vcemter
  • Q2. VMotion, Services, Switches, Virtual Networking
Round 3 - HR 

(1 Question)

  • Q1. Then mostly about remote/flexible

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Thorough with basics,

Lot of questions from what you have done previously
Behavioral type questions, how you approach an issue and customer facing skills

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. OSI layers and basic networking questions
  • Q2. Ipconfig ipsec DHCP

Atlassian Interview FAQs

How to prepare for Atlassian Senior Support Engineer interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Atlassian. The most common topics and skills that interviewers at Atlassian expect are Linux, Technical Support, DNS, Debugging and Troubleshooting.

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Atlassian Senior Support Engineer Salary
based on 25 salaries
₹21 L/yr - ₹35 L/yr
213% more than the average Senior Support Engineer Salary in India
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Atlassian Senior Support Engineer Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

4.0

Skill development

4.6

Work-Life balance

4.0

Salary & Benefits

5.0

Job Security

5.0

Company culture

4.0

Promotions/Appraisal

5.0

Work Satisfaction

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