Arzooo.com Senior Executive Operations Interview Questions and Answers for Experienced

Handle the customer call with professionalism and empathy.

• Answer the call promptly and greet the customer warmly.

• Listen actively to the customer's concerns and show empathy.

• Provide solutions or escalate the issue to the appropriate department if needed.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.

Explaining the concept of supply chain management in three languages

• Supply chain management involves the coordination of activities to ensure the smooth flow of goods and services from the point of origin to the point of consumption.

• In French, supply chain management is known as 'gestion de la chaîne d'approvisionnement'.

• In Spanish, supply chain management is referred to as 'gestión de la cadena de suministro'.